Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
The Gettys Group Unveils The Hotel of Tomorrow Project With Five New Hospitality Concepts
The Gettys Group | September 25, 2020
Global Hospitality Think Tank Presents Ideas and Industry Experts Offer Feedback Chicago, IL (September 24, 2020) -- Robots serving drinks? Meeting rooms that resemble a giant terrarium? These are just some of the concepts guests may experience as hotel operators attempt to adapt and innovate amid the COVID-19 crisis according to The Hotel of Tomorrow Project, a global think tank consisting of 325 hospitality industry executives and spearheaded by The Gettys Group, a Chicago-based design, development and consulting firm. Since June, designers, manufacturers, owners, and operators from a wide range of brands - including Four Season
How to Pick the Perfect Hotel
PolyU’s School of Hotel and Tourism Management | September 25, 2020
Online travel agencies should be able to better predict their customers’ decision making and meet their needs, suggest Dr Sangwon Park of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers in a ground-breaking study published recently. Through identifying a simple typology of decision-making styles, the researchers offer unprecedented insights into precisely how and why Internet users decide which travel products to buy. As the online share of travel revenue increases in the Asia-Pacific region and beyond, their findings have far-reaching implications not only for online hotel ma
SureStay Plus Hotel by Best Western Spartanburg Opens in South Carolina
Best Western Hotels & Resorts | September 25, 2020
Spartanburg, South Carolina (September 25, 2020) The newly renovated SureStay Plus Hotel by Best Western Spartanburg has opened its doors in Spartanburg, South Carolina, and invites travelers to experience one of the newest hotel brands in the industry – the SureStay Hotel Group®. The SureStay Plus Hotel by Best Western Spartanburg will provide guests with an experience they can count on and the amenities today’s travelers have come to expect. The SureStay® service promise reflects the brand and the hotel’s commitment to providing quality service and value to its guests. Located at 501 South Blackstock Road in Spartanburg
Virgin Hotels Las Vegas Sets January 2021 Opening Date
irgin Hotels Las Vegas | September 25, 2020
Today, Virgin Hotels Las Vegas, part of Curio Collection by Hilton™, announced the property’s grand opening date at a press event featuring property partners and investors at the porte-cochere. The revitalized property will open as Virgin Hotels Las Vegas with opening date, Jan. 15, 2021, being revealed on a digital mobile billboard. During his heartfelt speech, Richard “Boz” Bosworth, President and CEO of JC Hospitality, owner of Virgin Hotels Las Vegas, stressed the resilience of the hospitality, gaming and entertainment industry, the city of Las Vegas as a whole and expressed how he looks forward to bringing employees back t
Hāna-Maui, A Destination Hotel by Hyatt, Appoints Jon Benson as General Manager
Destination Hotels | September 25, 2020
HĀNA, HI (September 25, 2020) – Hāna-Maui Resort, A Destination Hotel, proudly announces the appointment of Jon Benson as general manager of the hotel, which recently joined the Hyatt portfolio. In this new role, Benson is responsible for management, operations and marketing of the resort, suites, bungalows and family residences, as well as assisting with the rebrand of the resort. Benson is a hospitality industry veteran with more than 34 years of experience. He began his tenure with Hyatt in Southern California and has held various roles throughout his career. Most recently, Benson served as Area General Manager at Hyatt Regency Lon
Four Seasons Debuts in Spain With Opening of Four Seasons Hotel and Private Residences Madrid
OHL | September 25, 2020
After eight years of anticipation, Four Seasons Hotel and Private Residences Madrid is now open. “Four Seasons Hotel Madrid began with a visionary plan by our owner partner OHL to unite and breathe new life into a collection of historic buildings in the heart of Madrid. Together with recent partners Mohari Hospitality, the result is a modern luxury experience in a magnificently restored property - the perfect debut for Four Seasons in Spain,” notes Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. José Antonio Fernández Gallar, OHL’s Second Vice-Chairman and Chief Executive Officer, comments, “OHL
Colony Capital Enters Agreement With Highgate to Sell Six Hospitality Portfolios for $2.8 Billion
Colony Capital, Inc. | September 25, 2020
LOS ANGELES - Colony Capital, Inc. (NYSE: CLNY) (“Colony Capital” or the “Company”) today announced it has entered into a definitive agreement to sell six of its hospitality portfolios to Highgate, a premier real estate investment and hospitality management company, in a transaction valued at $2.8 billion, including $67.5 million of gross proceeds on a consolidated basis and the assumption of $2.7 billion in consolidated investment-level debt. The six portfolios consist of 22,676 rooms across 197 hotel properties. As part of the transaction with Highgate, Colony will transfer (i) five of the six portfolios held in the Hospitality
Service Properties Trust Sends Notice of Payment Shortfall to Marriott for Agreement Covering 122 Hotels
Service Properties Trust | September 25, 2020
Marriott Failed to Meet the Termination Threshold of 80% of Owner’s Priority Return through August. Failure to Pay the Shortfall Will Trigger SVC Termination Rights NEWTON, Mass. - Service Properties Trust (Nasdaq: SVC), or SVC, today sent a letter to Marriott International, Inc. (NYSE: MAR), or MAR, requesting MAR advance $11.0 million to cover the shortfall between the payments SVC has received to date from MAR and 80% of the priority returns due to SVC for the eight months ended August 2020. MAR has 10 days from receipt of the letter to make the payment, or SVC will have the right to terminate its agreement with MAR. SVC’s agreem