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Angie Hospitality Launches Cloud PBX Service, Modernizes Hotel Telephony and Reduces Costs
Angie Hospitality | September 24, 2020
Reliable Phone Alternative Offers Touchless Experience and Meets Safety Requirements LOS ANGELES, Calif. – September 23, 2020 – Angie Hospitality® by Nomadix, the leading provider of voice-activated and contactless technology solutions for hotels, today announced Angie PBX, a cloud phone service delivered through Angie digital guest room assistants that offers calling capabilities throughout the hotel and meets emergency calling requirements. As the hospitality industry continues to face hardships, this cost-effective solution allows hoteliers to remove outdated equipment, modernize the guest experience, offer touchless functionality
Contactless Technology Partners Share Exclusive Insights in New eBook About Budgeting During a Crisis
OpenKey | September 24, 2020
Dallas, TX - September 24, 2020 - StayNTouch, TrustYou, and OpenKey release today a new eBook for hoteliers, “Budgeting During a Crisis: What is Mission Critical for the Guest Experience?”. In view of the COVID-19 pandemic, the three contactless technology providers partnered together with the end goal of guiding hospitality professionals through a budget season like none other. The combination of a global health crisis with major economic repercussions and several worldwide travel lockdowns makes it difficult for hoteliers to plan their 2021 budget and foresee the next steps that the industry will follow. The eBook tackles the exact hote
Hotel Amarano Burbank-Hollywood Debuts Renovation and Rebrand
Hotel Amarano Burbank-Hollywood | September 23, 2020
LOS ANGELES (September 23, 2020) – Hotel Amarano Burbank-Hollywood reemerges as Los Angeles’ latest luxury boutique hotel following a full-scale renovation to its lobby, public areas, guestrooms, meeting & event spaces, and a new bar and restaurant. Surrounded by film studio ranches, the 132-room Hotel Amarano is a private sanctuary in the heart of the world’s entertainment capital. The interior design and branding, conceived by Hirsch Bedner Associates (HBA), are personified by a fictional muse and gracious host named Amara. Stepping into Hotel Amarano is like stepping into Amara’s home, a welcoming, Southern California ret
Raines Hospitality Selected to Manage The Foundry Hotel in Asheville, North Carolina
Raines | September 23, 2020
Raines, a premier hospitality management, development, and operating group based in South Carolina, is proud to announce the addition of The Foundry Hotel to its management portfolio. Asheville’s historic former steel foundry underwent extensive updates and renovations to open in 2018 as The Foundry Hotel, a Curio Collection by Hilton property. The 87-room boutique hotel offers an authentically Asheville experience complemented by Benne on Eagle, the award-winning Appalachian-inspired restaurant led by local chef and culinary pioneer John Fleer. “Asheville has become a leading destination in the Southeast and is consistently recog
AC Hotel Washington, DC Convention Center Set for October Opening
AC Hotels by Marriott | September 23, 2020
Washington, D.C. (September 23, 2020) — AC Hotel Washington, DC Convention Center, the third AC Hotels by Marriott to open in the capital region, offers the brand’s intuitive and timeless European-inspired travel experience to guests beginning October 5, 2020. Conveniently situated in the heart of DC’s bustling Mount Vernon Triangle neighborhood, this architecturally stunning hotel is located at 601 K St. NW, just steps from the Walter E. Washington Convention Center and just a few blocks from both CityCenterDC and Capital One Arena. Built by DC-based Douglas Development, the hotel aims to interpret the AC brand’s spirit in a
JLL’s 21st Semi-Annual Hotel Investment Sentiment Survey
JLL | September 23, 2020
JLL’s Hotel Investor Sentiment Survey provides a perspective on the current state of the lodging industry and highlights investor expectations related to investment activity and hotel performance. The pandemic’s shock sparks resilience in the lodging industry Historically the lodging industry has proved to be one of the most resilient industries in the world and there is no reason why the industry cannot recover from the COVID-19 shock. As one of the real estate sectors most dependent on individual mobility, travel restrictions and government-mandated lockdowns induced a dramatic decline in hotel occupancies across the world with perfor
Will More Hotels Get Into the Home-Sharing Business?
Linchi Kwok | September 23, 2020
There is no doubt that COVID-19 has had an unprecedented impact on the travel and tourism industry. With massive layoffs and closures, many hospitality professionals have noted that they had never seen such a detrimental event to the industry in their careers. Nobody knows when the recovery will take place. Yet, there is at least one exception. The home-sharing sector has already rebounded. Airbnb booking is up and ready for an IPO When the pandemic hit, Airbnb reported a 90% drop in booking, or a $400 million adjusted loss in the second quarter. Then, Airbnb laid off 7,500 employees, or 25% of its workforce, and cut its marketi
Following the Shot In
Shep Hyken | September 23, 2020
By Shep Hyken Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout. Before we go further, you should know this isn’t a super-competitive league. We’re just out there to get some exercise and have fun. We all agree that we’re going to work the next day, so we agree to no physical contact, known in the game as “checking.” We just skate hard, pass a lot and occasionally score a goal