
Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Can Hotels Cement Their Place in the New Remote Working Culture?
JLL | September 17, 2020
Hotels have long been hives of remote working, from business travellers sending emails after meetings nearby to more recently, coworking spaces in communal areas attracting a new generation of digital nomads. Now, with fewer guests staying overnight, some hotel groups are homing in on remote workers by offering bedrooms as makeshift daytime offices. The work-from-hotel model, driven by major operators such as Accor, targets local workers seeking out a better balance between work and home life – or simply a change of scenery after months of working from home. In the Netherlands, a range of hotel rooms are available through one websi
STR: U.S. Hotel Results for Week Ending 12 September
STR | September 17, 2020
HENDERSONVILLE, Tennessee—U.S. hotel occupancy decreased slightly from the previous week, according to the latest data from STR. 6-12 September 2020 (percentage change from comparable week in 2019): Occupancy: 48.5% (-30.2%) Average daily rate (ADR): US$98.99 (-25.5%) Revenue per available room (RevPAR): US$47.96 (-48.1%) Occupancy for the week prior was above 49.0%, lifted by Labor Day Weekend. For the week ending with 12 September, demand was 1.6% less, at 17.7 million room nights sold. The highest occupancy markets were those housing displaced residents from Hurricane Laura and western wildfires, with Louisiana North (77
STR: Canada Hotel Results for Week Ending 12 September
STR | September 17, 2020
HENDERSONVILLE, Tennessee—STR data for 6-12 September 2020 showed slightly lower performance from prior weeks for Canada’s hotel industry. Year-over-year declines, while improved, also remain significant. In comparison with the week of 8-14 September 2019, the industry reported the following: Occupancy: -48.0% to 39.8% Average daily rate (ADR): -32.3% to CAD123.89 Revenue per available room (RevPAR): -64.8% to CAD49.32 Occupancy for previous weeks came in at 41.9%, 42.1% and 42.9%, respectively For the week ending with 12 September, British Columbia (50.9%) was the only province to reach or surpass a 50% occupancy leve
Luxury Resort in Hawaii, Prince Waikiki, Selects Cendyn
Cendyn | September 17, 2020
Prince Waikiki selects Cendyn's Revenue Cloud products to power revenue management and business intelligence at their resort Boca Raton, FL, United States – September 17, 2020 – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces Prince Waikiki has selected rainmaker and revintel to power revenue management and business intelligence for their premier resort in Hawaii. Located in Honolulu’s heart, Prince Waikiki features 563 guest rooms, 33 luxury suites, top-rated restaurants, and nearly 20,000 sq. ft. of event space on Ala Wai Yacht Harbor. Choosing Cendyn as their revenue mana
Contactless Technologies Gaining Traction in Travel and Tourism Industry, Says GlobalData
GlobalData | September 17, 2020
The COVID-19 pandemic has brought the travel and tourism industry to a near standstill with prolonged lockdowns. Now that government authorities across several countries have relaxed air travel restrictions, airports and hotels are trying to re-build confidence in travelers. Against the backdrop, contactless technologies are proving to be a game changer for the industry, says GlobalData, a leading data and analytics company. Sneha Nigade, Disruptive Tech Analyst at GlobalData, comments: “The COVID-19 pandemic became a wakeup call for the travel and tourism industry to accelerate investments in contactless technologies like biometric chec
5 Tips for Cutting Down Food Costs
HotStats | September 17, 2020
With COVID-19 slicing into hotel profit, cutting food costs is more important than ever—especially with so many hotels now relying on food and beverage (F&B) services to meet guest expectations. If hoteliers want to drive profit in the wake of COVID-19, it’s crucial to monitor F&B costs. Otherwise, the expenses from these important operations could be draining critical cashflow. Luckily, there are simple ways a hotel or resort can grab control of its F&B expenses and increase profit. And lowering food costs is at the core of that plan. Here are five ways to lower food costs in the hotel industry in the face of COVID-19:
Hotel Investors Across Europe Have ‘Wall of Money’ and Confidence in the Sector’s Ability to Recover, Hears Webinar
HVS | September 17, 2020
17 September 2020, London: A webinar held this week [15th September] hosted by HVS, AlixPartners, Bird & Bird and EP Magazine, heard a distinguished panel of experts debate the impact of the global pandemic on hotel values across Europe and whether it had in fact, created an investment opportunity. HVS London chairman Russell Kett kicked off the session by noting the improved performance of hotels in July, compared with April of this year, despite many properties remaining closed. “Things have started to move in those properties that have re-opened,” he said, “business is starting to come back. These are good signs with strong in
Lessons From Disaster: COVID-19 and Chinese Hotels
PolyU’s School of Hotel and Tourism Management | September 17, 2020
Few industries have suffered more from the COVID-19 than hospitality and tourism, and China’s hotel sector has many lessons to learn. In a thought-provoking exploratory study published recently, Dr Fei Hao, Dr Qu Xiao and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University cast light on the fundamental impact of COVID-19 on the sector, and propose strategies for Chinese hotel firms to overcome their current difficulties and emerge ever stronger. First and hardest hit by the devastating impact of COVID-19, Chinese hotels now have the chance to lead the global sector out of crisis and in