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Delta Hotels Virginia Beach Bayfront Suites Appoints Kevin Dubel as Executive Chef
Delta Hotels Virginia Beach Bayfront Suites | September 17, 2020
Virginia Beach, VA (September 17, 2020) – Delta Hotels Virginia Beach Bayfront Suites, opening in November 2020, is pleased to announce the appointment of Kevin Dubel as Executive Chef and Director of Outlets. In his new role, Chef Dubel will oversee all food and beverage venues at the new hotel, including the soon-to-open all day restaurant Tin Cup Kitchen + Oyster Bar, the 56-seat alfresco lounge, Tin Cup Conservatory, and the Grab ‘N Go called Café 2800. Chef Dubel will also develop and manage in-room dining services, lead menu development, oversee sustainable kitchen practices, supervise culinary presentations and protocols, and
How Technology Can Save Hotel Staff Time & Prioritize Guest Safety
Amy Jeffs | September 17, 2020
By Amy Jeffs The pandemic has put the hotel industry in a tough position. 70% of hotel employees have been furloughed or laid off. Even though occupancy is down, staff have been struggling to balance their workload, because navigating new safety and sanitation guidelines while still providing guests with a great experience is not an easy task. However, hoteliers that are open and willing to adapt to changing times and invest in the right technology can continue to provide the top-notch services and experiences for their guests. By investing in technology such as environmental monitoring and communication systems, hotels can improve their o
MMGY Global’s Latest Traveler Research Shows a Significant Jump in Confidence in the Safety of Domestic Travel
MMGY Travel Intelligence | September 17, 2020
KANSAS CITY, MO (September 17, 2020) – MMGY Global has announced the latest findings from MMGY Travel Intelligence's Travel Intentions Pulse Survey Wave VIII (TIPS) and MMGY Global’s Travel Safety Barometer, which are designed to track how COVID-19 is impacting travelers’ attitudes, perceptions, and behaviors. As we near the end of a summer where domestic road trips were the preferred way to vacation, despite COVID hot spots also continuing to pop up around the country, perceptions of safety for domestic travel, transportation, lodging and even business travel are at their highest since the start of the pandemic. “We’re seeing this
Asset Owners/Managers: Your Path Forward
Robert Post | September 16, 2020
By Robert Post Congratulations! If you are reading this and still have your properties operating at some level, you've survived the first wave of COVID-19 and the economic recession/depression that has accompanied it. As much as I would like to announce that bad news is largely behind us, we actually face something much more complicated for the next 24+ months: uncertainty. Uncertainty around the virus, how the public will respond, therapeutics vs. vaccine, but the endless amount of speculation is frankly wasted effort. In human history this isn't the first time a pandemic and recession have impacted the human race. So, although we may w
How Much Does It Cost to Give Great Customer Service?
Shep Hyken | September 16, 2020
By Shep Hyken I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. Research also has irrefutably proven that customers will leave you for your competition if you don’t give them the service they expect. One of my Forbes readers, Daniel Rodriguez, sent in an interesting comment. He said, “What’s interesting is that better service is correlated to a higher willingness for the customer to pay, but that doesn’t mean that a business has to spend more on CS to
Boutiques May Be Adapting Faster Than Other Hotel Sectors, but Still Hurting
Jim Butler | September 16, 2020
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com The theme of the Boutique Lifestyle Leaders Association’s (BLLA) upcoming Boutique Lifestyle Digital Summit is “Dare to Adapt” and there are some compelling arguments as to why the boutique space may be able to adapt to the current economic crisis faster than other sectors in the hotel industry. “Boutiques can pivot easily,” said Frances Kiradjian, Founder and CEO of the BLLA. “They can make decisions quickly without checking in with brands.” Take cleaning, an area of great to concern to guests in the current COVID-19 env
Daly Seven Opens Hampton Inn & Suites Charlotte Northlake
September 16, 2020
CHARLOTTE, N.C., Sept. 16, 2020 - Daly Seven, Inc. announces the opening of the Hampton Inn & Suites Charlotte Northlake. The 130-room hotel is located just off I-485 in Charlotte, NC, less than a mile from the Northcrest Shopping Center and Northlake Mall. Guests can enjoy popular attractions including golf at Sunset Hills or Oak Hills Golf Club about 10 minutes away and Mountain Island Lake, only seven miles from the hotel. The hotel offers extraordinary value with uniquely designed spaces to accommodate the most discerning guests. "We opened our first Hampton Inn in 1992 and we have enjoyed a longstanding partnership with Hilton,"
New Radisson Hotel Opens in the UNESCO City of Literature, Ulyanovsk, in Western Russia
Radisson | September 16, 2020
Brussels/Ulyanovsk - September 16, 2020 - Radisson Hotel Ulyanovskis ideally located in the heart of the city, close to the main administrative and business centers. This upscale, full-service hotel with Scandinavian-inspired hospitality offers guests the opportunity to discover this historic city located on the banks of the Volga River near cultural attractions, museums and shopping malls. Ulyanovsk has been designated a UNESCO City of Literature since 2015 due to its rich connection with leading Russian writers and painters. Radisson Hotel Group’s Area Senior Vice President, Central & Eastern Europe, Russia and Turkey, Yilmaz Yildir