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Duke Hospitality Appoints Carlos Cerda as General Manager of Hotel Melby Opening Q1 2021
Duke Hospitality | September 15, 2020
MELBOURNE, FLORIDA, 15 September 2020 — Duke Hospitality, a hotel management and development company based in Atlanta, Georgia, announced Carlos Cerda has been seated as the opening General Manager of Hotel Melby, a stylish, 180-key Hilton branded, Tapestry Collection hotel in Downtown Melbourne within walking distance of shopping, dining, and nightlife. Holding a degree in Hotel Management, Carlos Cerda brings over 20 years of hospitality experience to Hotel Melby with previous Hilton, Marriott, and IHG brand experience and eight years in the Melbourne market. In 2015 Carlos was nominated for the CEO Light and Warmth Award with Hilton W
Midas Hospitality Set to Open St. Louis’ First Element by Westin
September 15, 2020
(St. Louis, Mo., Sept. 15, 2020) Leading hotel development, management and investment firm Midas Hospitality is set to open St. Louis’ sole eco-conscious Element by Westin on Oct. 30. Located at 3763 Forest Park Ave., the $40 million Element St. Louis Midtown is a seven-story hotel with 153 extended stay rooms. The rooftop UPBAR—Midas Hospitality’s first owned and operated bar in its 15-year existence—will feature a variety of signature cocktails that were created in partnership with Luxco, which is one of the nation’s leading beverage alcohol companies based in St. Louis. “As we created our plans for this site, we realize
Evaluating Hotel Performance: 6 Key Factors
EHL Insights | September 15, 2020
The clear-cut measurability of KPIs is alluring. Occupancy percentages, profit indicators, return on investment. These are the type of traditional performance measures on which many hoteliers rely when it comes to evaluating hotel performance. Unfortunately, taken in isolation, they are now thought to provide misleading signals, failing to adequately support the needs of today’s organizations. In order to capture the full picture of hotel performance, additional factors must be borne in mind. Does your hotel take safety seriously? Does it embrace innovation? Are you providing service excellence to your hotel guests? A more holistic view
Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck
Maestro PMS | September 15, 2020
Leader in hospitality property-management systems says the online meeting forums easily bring top tier vendors to one central place for the market to evaluate solutions more effectively as they prepare for reopening and satisfying new guest demands MARKHAM, Ontario, Sept. 15, 2020 — If you were planning on attending a hospitality event in 2020, chances are high that it was cancelled due to the ongoing pandemic. While this disruption in show business has been devastating to event planners and convention facilities, the advent of virtual events is quickly proving to be a lucrative alternative for everyone involved. The recent BITAC® Indep
Crestline Selected to Manage Dual-Branded Hyatt Place and Hyatt House Hotels in Tempe, Arizona
Hyatt Place and Hyatt House Tempe / Phoenix / University Hotels | September 15, 2020
FAIRFAX, VA – September 15, 2020 - Crestline Hotels & Resorts, LLC (“Crestline”) announced today its management of the newly built dual-branded Hyatt Place and Hyatt House hotels located on Arizona State University’s Tempe Campus. The recently opened hotels are the first dual-branded Hyatt hotels in the Tempe market and the first hotels to be developed in the ASU Athletic District. The Hyatt Place offers 154 king and double-bedded queen guestrooms that include a sleeper sofa in each guestroom. The Hyatt House offers 105 studio and one-bedroom suites with a sleeper sofa in each suite and a kitchenette with an island.
Now, More Than Ever, Get Your Reservations Team on a QUEST for More Transient Bookings
Doug Kennedy | September 15, 2020
By Doug Kennedy Over my career in lodging industry sales and service training, I have designed numerous reservations training programs with names like 7-Steps For Reservations Sales Enhancement, Cooking UP New Reservations Sales, and Hotel Reservations SAILS Training. Then, after recognizing that so much had changed on the caller’s side of a reservations phone call, I designed our newest KTN program and titled it Reservations Sales QUEST. In doing so I threw out all my preconceptions, locked myself in my office for a few days, and spent time listening to call recordings of real conversations captured through various call recording tools.
The Lodge at Tiburon Partners With Hotel Internet Services to Upgrade Its Guest Wi-Fi With High Speed Network Capabilities
Hotel Internet Services, Inc. | September 15, 2020
Upscale hotel prioritizes need to upgrade internet service using HIS industry expertise to ensure full guest satisfaction. SAN FRANCISCO, Ca. — September 15, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful upgrade of guest Wi-Fi services at The Lodge at Tiburon. Known as the perfect launching point for all Northern California adventures, The Lodge at Tiburon wanted to revamp its internet capabilities by providing a strong, continuous and fast Wi-Fi signal throughout all areas of the property. Since partnering with HIS, the lodg
Mandarin Oriental, Santiago Adopts Advanced Security and Convenience Enhancing Technology by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | September 15, 2020
South American hotel implements VingCard Signature RFID door locks, elevator controllers, panic bars, Elsafe Sentinel Advance safes and Polarbar minibars to maximize guest safety, convenience and comfort. Stockholm – September 15, 2020 – ASSA ABLOY Global Solutions has successfully implemented a wide range of advanced security access platforms at Mandarin Oriental, Santiago. Located in Chile and recognized as one of South America’s most luxurious hotels, Mandarin Oriental, Santiago’s decision to implement VingCard Signature RFID locks alongside VingCard elevator controllers, panic bars and Elsafe Sentinel advance safes ensures that