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IDeaS and Cenium Partnership Delivers Modern Technology Platform for Total Hotel Revenue Optimization
IDeaS | September 15, 2020
IDeaS and Cenium’s two-way data integration enables hoteliers to eliminate manual processes and increase operational effectiveness MINNEAPOLIS—Sept. 15, 2020—IDeaS and Cenium announced today a product integration that enables guest data from Cenium's property management system (PMS) to automatically flow into IDeaS revenue management solutions. This partnership allows hotels and resorts to optimize revenue, gain control of the entire guest journey and make staff processes more efficient. Cenium seamlessly integrates with IDeaS to provide a real-time transfer of reservations and group transactional data by room type. IDeaS will aut
GuestTek Announces Collaboration With IT Hospitality for Middle East and Africa Region
GuestTek | September 15, 2020
Calgary, Alberta – September 15, 2020 - GuestTek Interactive Entertainment Ltd., the global leader in providing innovative and interactive technology solutions for the hospitality industry, is pleased to announce the collaboration with IT Hospitality for the Middle East and Africa region. With over 20 years’ experience operating within the hospitality industry, they have an unsurpassed wealth of knowledge of the region and coupled with GuestTek, will be a formidable partnership. Every business should play to their strengths and strive for continual improvement to benefit not only their customers but across their organization. Cli
Unprecedented Closures Continue to Impact Manhattan Hotels
PwC | September 14, 2020
Manhattan Lodging Overview The COVID-19 pandemic continued to severely impair Manhattan hotels in the second quarter, as travel restrictions and business closures remained the new normal. With over 60,000 hotel rooms currently closed, widespread cancellation of group travel, and heightened economic uncertainty, second quarter revenue per available room (“RevPAR”) experienced a year-over-year decline of 81.6%. This represents the largest decline in RevPAR in modern history for the market. Six months since the start of the COVID-19 pandemic, Manhattan’s lodging sector continues to experience record closures. As of early September, app
Infinity Hospitality Plans Early 2021 Opening of Boutique Hotel, Esmé Miami Beach
Infinity Hospitality | September 14, 2020
MIAMI BEACH, Fla., Sept. 14, 2020 - Infinity Hospitality today announces the early 2021 opening of Esmé Miami Beach, a unique boutique hotel located along Miami Beach's historic pedestrian plaza, Española Way. Originally built as a 1920's artist village, the Spanish-Mediterranean revival property is comprised of eight buildings featuring 145 hotel rooms and five original food & beverage concepts. Nestled alongside a collection of the street's time-honored restaurants and cafés, Esmé will bring a new style of chic escapism to the Magic City, by raising the standard and not following it. "We wanted to bring a different style of ho
Mondrian South Beach Undergoing $20 Million Property-Wide Transformation
September 14, 2020
MIAMI BEACH, Fla., Sept. 14, 2020 - Mondrian South Beach, the waterfront oasis on Miami Beach's Biscayne Bay, announces a $20 multi-million dollar property-wide transformation. First opened in 2008, the bayside retreat is again setting out to redefine trends with a new modern tropical look, feel, and experience. Located on West Avenue with direct marina access, the 220-room property is now accepting reservations starting November 16, 2020. The renovation is being led by hotel partners Russell Galbut of Crescent Heights and Chairman of Norwegian Cruise Line and Michael S. Liebowitz CEO and Founder of Harbor Group Consulting. "Since partn
Technology Finance Veteran Aman Kothari Joins Sojern as Chief Financial Officer
Sojern | September 14, 2020
Kothari Lends Decades of Financial Leadership to Sojern’s Future Prospects SAN FRANCISCO — September 14, 2020 — Sojern, a leading provider of digital marketing solutions for travel, today announced that technology finance veteran Aman Kothari has joined the company as Chief Financial Officer (CFO). In his new role, Kothari will oversee all aspects of finance, including financial planning and analysis, accounting, tax, and treasury. Bringing nearly three decades of finance experience to the role, he will be tasked with helping the company execute on its mission to become the number one direct demand generator for hotels, attraction
Using Metrics — Other Than RevPAR — to Inform Better Business Decisions
HotStats | September 14, 2020
In the hotel industry, normality has been put on hold, requiring hoteliers and stakeholders to rethink how to move forward. One example is budgeting season, which is quickly approaching. Zero-based budgeting, a method of budgeting in which all expenses must be justified and approved for each new period, is now fundamental. This involves addressing the variable and fixed cost lines to protect the bottom line. Another is space optimization, which is gaining further relevance due to social distancing procedures and the like. How do we maximize the now-limited space in hotels? The issue is not necessarily being creat
Hospitality Financial Leadership: Chapter 10 – Mr. D
David Lund | September 14, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. The looks on the faces of my tea