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How Hotel F&B Pivoted in Response to COVID-19, and What the Future Holds
Court Williams | August 12, 2020
By Court Williams Global tourism has been expanding rapidly over the past few decades, and this was a primary factor driving the hospitality industry before the coronavirus outbreak. Growth projected by the World Tourism Organization (UNWTO), set the expected number of tourist arrivals across the globe at more than 1.5 billion by 2020. Covid-19 had other ideas, however, and 2020 has turned out to be the year everything changed. Hotel food and beverage (F&B) operations are among some of the most-affected industries. Key Hotel F&B Trends Before Covid-19 Change is inevitable, and the whirlwind arrival of Covid-19 proved once agai
Behind the Scenes of Cyber HITEC: Meet the HITEC Advisory Council (Part I)
HFTP | August 12, 2020
Behind the scenes of every great HITEC is a group of highly knowledgeable industry veterans lending their expertise to the planning and coordination of the conference’s education program. These individuals share a deep understanding of the complexities of the hospitality industry, as well as its strengths, challenges and continuous evolution. They take the challenges that often face hospitality professionals and collectively seek the voices that can share sustainable solutions to these challenges. In this blog post, meet a few of the great minds at work behind the world’s first-ever Cyber HITEC. This is part one of a three-part series
Baby Boomers Deserve Big Attention From Businesses Too
Linchi Kwok | August 12, 2020
By Linchi Kwok Jill Filipovic argued in her new book - OK Boomer, Let’s Talk: How My Generation Got Left Behind - that millennials have been going through tougher economic circumstances than any other generations since the Great Depression. I am neither a millennial nor a Boomer, but the media coverage about Jill’s arguments got my attention. The fact is no matter if we are in the position of supporting or challenging Jill’s propositions, we cannot deny that we need Boomers to boost post-pandemic consumption. Besides millennials and Gen Zers, Baby Boomers also deserve big attention from businesses. Boomers have time and money
Be Nice—It Doesn’t Cost You Anything
Shep Hyken | August 12, 2020
By Shep Hyken What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably true. It’s a smile, a wave, a head nod or some other gesture. It’s a genuine “thank you” or another comment to share your appreciation for your customer. None of that has any cost associated with the idea of being nice. I’m in the process of writing a new book. I’ll share more about that another time, but one of the chapters is entitled, “Be Nice.” That’s a great customer service strategy—just be nice! As simple as that sounds, there is a lot to being nice. I’ll share exam
Hyatt Expands in Canada With Opening of Hyatt Place Toronto/Mississauga Centre
Hyatt Place | August 12, 2020
MISSISSAUGA, Ontario (August 12, 2020) – Hyatt Place Toronto/Mississauga Centre announced today its official opening, expanding the Hyatt Place brand’s footprint globally in markets that matter most to guests and World of Hyatt members. Located in the heart of Mississauga’s business district, the hotel features the Hyatt Place brand’s intuitive design, casual atmosphere and practical amenities that help guests do more. “We are excited to introduce Ontario’s first Hyatt Place hotel to the Mississauga area,” said General Manager, Celso Thompson. “With our smartly designed social spaces, including adaptable, state-of-the-art m
Contactless Linen Inventory Management and Stay Safe Using the InvoTech UHF-RFID System
InvoTech | August 12, 2020
Safely manage the daily tasks related to your linen and laundry activity and work in the current situation, respecting social distancing and hygiene norms. InvoTech provides a completely contactless, safe experience for everyone in your property dealing with linens and laundry activity. The ideal solution to help housekeeping operations enable full productivity and safety for your staff. Track your entire linen inventory, maintain proper inventory levels in storerooms and manage laundry activity without physical contact. Using the UHF-RFID Linen System allows you to manage the entire inventory from initial purchase, daily usage, aging and lau
IHG Opens First Holiday Inn in Gurugram, India
IHG | August 12, 2020
Located in the heart of New Gurugram, Holiday Inn Gurugram Sector 90 will be the first Holiday Inn hotel in the city and the third in the Delhi-NCR area. Situated on a Multi Utility Corridor and offering easy access to Manesar, Southern Periphery Road, Dwarka Express Highway and the city centre, the 263 rooms hotel is located approximately 45 minutes from Indira Gandhi International Airport, 30 mins from Gurugram’s railway station and 30 mins from Huda City Centre Metro station. The Hotel is a part of a mixed use development “V3S Sapphire 90” which offers shopping, retail, multiplex, food court, restaurants and much more. The hot
Hotel Equities Selected to Manage Holiday Inn Boone–University Area, North Carolina
Hotel Equities | August 12, 2020
ATLANTA — (August 12, 2020) — Today, Hotel Equities (HE), a leading hotel management, development and ownership company, announced it has been selected to manage the full-service Holiday Inn Boone–University Area. The hotel located at 1075 Hwy 105 is situated in the scenic Blue Ridge Mountains of Western North Carolina near Appalachian State University. A $4.3m renovation to the hotel was completed last year by Asheville, NC-based owners Watauga Hospitality, LLC. Hotel Equities assumed operations for the hotel including accounting, revenue management and sales and marketing. “We are thrilled to partner with this strong ownership g