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Canopy by Hilton Debuts in New York Metropolitan Area
Canopy by Hilton | August 5, 2020
JERSEY CITY - Canopy by Hilton, Hilton’s (NYSE: HLT) lifestyle hotel brand, announced today the opening of Canopy by Hilton Jersey City Arts District, marking the brand’s first outpost in the New York City Metropolitan Area. The hotel’s arrival will support the robust culture of the Arts District with the area’s first truly elevated hospitality offering, providing a new hub for the fast-growing creative community. The 211-room hotel, owned and developed by Panepinto Properties, The KABR Group, Three Wall Capital and Greentree Construction, is located at 159 Morgan St., surrounded by endless restaurants, inspiring galleries, publi
Revenue Management Strategies During an Economic Downturn or Global Financial Crisis
Patrick Landman | August 5, 2020
By Patrick Landman The unofficial definition of Revenue Management used by insiders is ‘the art of turning away business’. This certainly does not apply during the current Covid-19 (coronavirus) global healthcare crisis, and the economic downturn the hotel industry is facing in its aftermath. All the standard strategies and playbooks are out of the window right now. So what to do? Hotel revenue management has now turned into a more commercial role, one that is focussed on generating demand, and getting eyeballs to your shop’s window. Not the typical role a revenue manager is used to. And I am sure many revenue management profess
How to Avoid Roadblocks to Great Customer Service
Shep Hyken | August 5, 2020
By Shep Hyken What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people? That’s exactly what my friend and client, Diane Kniowski, did. Diane is president and regional general manager at Univision. As she moved into this role, she realized the opportunities that would come from providing a better customer experienc
Dakota Mountain Lodge Homeowners Association Acquires Waldorf Astoria Park City
Dakota Mountain Lodge Homeowners Association | August 5, 2020
PARK CITY, Utah, Aug. 5, 2020Â - Dakota Mountain Lodge Homeowners Association has acquired the 159-guestrooms and suites Waldorf Astoria Park City in Park City, Utah, according to President of the homeowners association, Mark Bober. Â Conveniently located at the Canyons Village base of Park City Resort, Utah's premier luxury resort by Hilton, encompasses newly renovated rooms and spacious suites, Powder restaurant and the award-winning Waldorf Astoria Spa as well as an expansive outdoor space with fire pits, a heated pool and Jacuzzis. "We are thrilled to continue to work with Hilton as they manage this beloved property that we call home
Understanding the Post-Covid Advantages of Sharing Economy Accommodations
Larry Mogelonsky | August 5, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Following reports in early July that travel searches on Airbnb (and also Booking) in many key markets are at a 12-month high, hoteliers would be right to be quite anxious as this represents a definitive marker for booking drivers and perceived value in the post-pandemic hospitality world. Why are guests returning faster to the sharing economy than traditional accommodation providers? In this great reshuffling of travel motivations following COVID-19, it would appear as though many hotel customers are switching to home sharing platforms for their next leisure stay. Below I present th
Margaritaville Resort Palm Springs Coming to the Desert in Fall 2020 Following Renovation and Conversion
Margaritaville | August 5, 2020
PALM SPRINGS, Calif., Aug. 5, 2020 - Global lifestyle and hospitality brand, Margaritaville, and Davidson Hotels & Resorts today announced the transformation and upcoming opening of Margaritaville Resort Palm Springs. Located in the heart of the Uptown Design District, a historic playground for old-and-new Hollywood's elite, the resort is expected to open in fall 2020. "We are thrilled to bring the Margaritaville lifestyle to Palm Springs as we open our first resort on the west coast," shared Tamara Baldanza-Dekker, Chief Marketing Officer, Margaritaville. "Margaritaville Resort Palm Springs will be the ultimate island oasis in
Planet Hollywood Beach Resort Cancun to Debut December 2020
Planet Hollywood Hotels & Resorts | August 5, 2020
Tallahassee, Fla. – August 5, 2020 – Planet Hollywood Hotels and Resorts is pleased to announce that the brand-new Planet Hollywood Beach Resort Cancun will be rolling out the red carpet for its first guests on December 15, 2020. Located in the exclusive resort enclave of Costa Mujeres, a charming, pristine peninsula just north of Cancun’s Hotel Zone, guests will be able to Vacation Like a Star™ in one of Mexico’s most beautiful beachfront locations, surrounded by aquamarine waters and mangroves sprawling with native flora and fauna. This new all-inclusive resort will feature 898 luxury suites, 11 world-class restaurants
Radisson Collection to Debut in China With First Destination Resort in Nanjing
Radisson Hotel Group | August 5, 2020
Shanghai, China - August 5, 2020 - Radisson Collection, Radisson Hotel Group’s anthology of iconic lifestyle hotels, will arrive in China for the first time next year when it opens an outstanding low-rise resort, which will form a key part of a brand new integrated tourism complex in the Jiangsu Horticultural Exposition Park. Scheduled to launch in Q2 2021, Radisson Collection Resort, Nanjing will be set on the banks of a lake, amid an enchanting landscape of floral gardens. This elegant retreat will feature 151 spacious and stylish rooms and suites, ranging from 43 to 336 square meters. Suite guests will also enjoy exclusive amenities at