Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Santa Cruz’s Historic Chaminade Resort & Spa Completes Multi-Million Dollar Transformation
Chaminade Resort & Spa | August 4, 2020
Santa Cruz, CA (August 4, 2020) – Considered one of Santa Cruz’s premier, luxury destination resorts with breathtaking views of Monterey Bay, the 156-room Chaminade Resort & Spa is celebrating the completion of an extensive, $10 million transformation. To restore the integrity of the beloved property’s 1930’s iconic Spanish Revival architecture, the property’s public spaces including a new arrival experience, spacious lobby, signature restaurant and lounge with spectacular views, the expansive outdoors and firepit areas as well as its 12,000 square feet of meeting and event space, provided an ideal canvas to renew the spirit
Fairfield By Marriott Inn & Suites Set to Open in Katy, Texas
Fairfield by Marriott | August 4, 2020
Katy, TX – August 4, 2020 – The 92-room Fairfield by Marriott hotel in Katy, Texas is set to open this week with a new décor that provides guests with a feeling of warmth and calm while traveling. Located at 22100 Grand Corner Drive, the Fairfield by Marriott Inn & Suites Houston Katy will operate as a Marriott franchise, owned by Jay Parbhu Hospitality, LLC and managed by Dalwadi Hospitality Management of Houston, Texas. The Fairfield by Marriott Inn & Suites Houston Katy offers guests convenient access to Memorial Hermann Katy Hospital, Typhoon Texas, Devon Energy, Petroskills, Academy Sports and Outdoors Corporate Headquart
Hotel Internet Services Unveils Survey Results Revealing New Insight Into Guest and Hotelier In-Room Entertainment and Voice Technology Trends
Hotel Internet Services, Inc. | August 4, 2020
Comprehensive report leveraging feedback from over 700 guests and 200 hoteliers demonstrates escalating demands for the industry’s embracing of service personalization and voice-activated in-room technology. CLEARWATER, Fla. — August 4, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has released the full results of its latest survey analyzing how in-room entertainment and technology expectations have continued to increase and how such trends mirror the growing prevalence and reliance on newer technologies in daily consumer life. Conducted on more th
Cloud-Hosted vs. On-Premise vs. Self-Hosted vs. Private Cloud PMS: All Platforms Have Advantages; Which Is Right for You?
Warren Dehan | August 4, 2020
No need to feel pushed to the cloud to gain a web browser-based system with mobile and contact free innovations; Independent hoteliers have choices By Warren Dehan A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experi
Onyx CenterSource Launches Contactless Virtual Card Solutions
Onyx CenterSource | August 4, 2020
DALLAS (Aug. 4, 2020)— Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the launch of virtual credit card payment solutions to its hospitality and travel clients worldwide. Virtual credit card payments allow sensitive data to remain anonymous and secure when payments are made. In addition to enhanced security, this payment method also allows for increased control over the transaction and streamlined, contactless payment. “Virtual credit card payments are increasingly popular for their security and ease of use,” said Mark Dubrow, Onyx CenterSource CE
Q2 2020 Major US Hotel Sales Survey
Daniel Lesser | August 3, 2020
It appears that this downturn may very well produce a period that rivals the very best in both returns and depth of opportunity. By Daniel H. Lesser The year 2020 will not be soon forgotten as the spread of COVID-19 and society’s reaction to the virus have combined to devastate the global economy. U.S. GDP in the second quarter declined by 32.9 percent on an annualized basis, the most significant quarterly decline observed since the 1940’s. While the stock market has rebounded considerably from its lows and seems to be reflecting an optimistic view regarding an economic recovery, base case will be a slow and very bumpy re-opening o
Speaker Pelosi, Choice Hotels CEO Headline AHLA Leadership Series
AHLA | August 3, 2020
WASHINGTON (August 3, 2020) – Speaker of the House of Representatives Nancy Pelosi (D-CA 12th District) and Choice Hotels International, Inc. president and CEO Patrick Pacious will join American Hotel & Lodging Association (AHLA) president and CEO Chip Rogers for an exclusive edition of The Forum, a series of thought-provoking conversations bringing together the nation’s top business and political leaders to discuss forces that will shape the hotel industry of tomorrow. This intimate conversation will feature House Speaker Pelosi’s ultimate insider’s view on the very latest relief bill negotiations and how the President &
Hotel Development: Are Better Feasibility Studies Actually Feasible?
Demian Hodari | August 3, 2020
By Dr Demian Hodari Hotel development is a complex and expensive process involving multiple stakeholders with unique and often conflicting objectives. Since investors, operators, lenders and consultants all use distinct criteria to evaluate a hotel’s projected value, they may green-light projects that are unlikely to satisfy the other parties' financial goals. In order to minimize such subjectivity, investment in a new hotel’s development is typically preceded by a feasibility study, the stated purpose of which is to provide the relevant stakeholders with the information and analysis necessary to estimate the project's financial viabil