Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Canopy by Hilton Opens in Heart of Philadelphia Led by General Manager John Fricke
East Market | August 3, 2020
PHILADELPHIA & MCLEAN, Va. - Canopy by Hilton today opened Canopy by Hilton Philadelphia | Center City, the first Pennsylvania location of Hilton’s (NYSE: HLT) luxury and lifestyle hotel brand. The 236-room hotel, which is owned by National Real Estate Advisors, LLC on behalf of a client and their partners, and operated by Davidson Hotels & Resorts, is located at the East Market development in Center City, Philadelphia. “Canopy Philadelphia is proud to announce we have officially opened our doors in the lively East Market neighborhood of Center City,” John Fricke, General Manager Canopy Philadelphia Center City. “While we
Best Western Opens GLo Tulsa East Route 66 in Oklahoma
Best Western Hotels & Resorts | August 3, 2020
Phoenix, Arizona (August 3, 2020) – Best Western® Hotels & Resorts today announced the expansion of its energetic and exciting brand, GLō, with the opening of GLō Tulsa East Route 66. A new-construction boutique hotel brand, GLō provides a dynamic experience featuring modern amenities, revolutionary architecture, stylish design and strategic use of LED lighting. Designed with the connected traveler in mind, the addition of digital keys, a digital concierge, and communal workspaces position GLō as a powerful innovator in the growing upper midscale market, and the ideal accommodation for today’s mobile workforce. GLō hotels ar
America’s Hotel Owners Optimistic About HOPE Act
AAHOA | August 3, 2020
WASHINGTON, D.C., August 3, 2020 – AAHOA President & CEO Cecil P. Staton issued the following statement in response to the introduction of the Helping Open Properties Endeavor (HOPE) Act of 2020, a bill to provide relief to small businesses, like hotels, who hold commercial mortgage-backed security (CMBS) loans. The legislation would require the Department of Treasury to establish a facility to guarantee certain preferred equity investments in CMBS borrowers impacted by COVID-19: “Many of AAHOA’s members, the small business owners who run local hotels, use CMBS loans. This crisis hit them hard, and there is no other relief for th
Valor Hospitality Partners to Assume Management at Fancourt in Garden Route, South Africa
Valor Hospitality Partners | August 3, 2020
Cape Town, South Africa, 03 August 2020: Valor Hospitality Partners Africa, is pleased to add to its hotel portfolio, with the signing of a management agreement with Fancourt. Valor will be taking over the reins from outgoing CEO Georgie Davidson. Fancourt, a member of The Leading Hotels of the World®, consists of the Fancourt hotel and the award-winning Manor House, which together offer 133 rooms and suites. The 600 ha Lifestyle resort offers an extensive recreational leisure facility including indoor and outdoor pools, a state-of-the-art leisure centre, tennis courts, outdoor activities as well as an fully equipped Spa, hair salon
Anantara to Début in the Seychelles With Rebrand of Iconic Maia Luxury Resort & Spa
Minor Hotels | August 3, 2020
Anantara Hotels, Resorts & Spas announces it will debut in the Seychelles this September with the upcoming rebrand of the iconic Maia Luxury Resort & Spa, one of the country’s most exclusive and stylish properties. Anantara Maia Seychelles Villas will represent the luxury brand’s launch in the archipelago, complementing its existing collection of world-class Indian Ocean resorts in the Maldives, Mauritius and Sri Lanka. Located on Mahé, the largest of the Seychelles islands and just a short drive from the international airport, the resort can be found on the south west coast amongst 30 acres of forest garden, nestled between t
NH Hotel Group Appoints Luis Martínez Jurado as Chief Financial Officer
NH Hotel Group | August 3, 2020
Madrid, 30 July 2020 - NH Hotel Group has agreed to appoint Luis Martínez Jurado as its new Chief Financial Officer. Luis will report directly to Ramón Aragonés, the Group's Chief Executive Officer, and join its Management Committee. His appointment has already been ratified by the Company's Board of Directors. Luis Martínez Jurado, Senior Vice President of Treasury & Financing at NH Hotel Group since 2016, boasts an extensive career in finance, having held a number of executive positions in the corporate finance departments of multinationals of the calibre of Degremont (Suez), Telvent-Schneider Electric and Prosegur. An economics gr
Tourism Tidbits: Travel Rage in a Time of Pandemics
Peter E. Tarlow | August 3, 2020
By Dr. Peter Tarlow During the last decade, tourism officials have noted the evolution of various types of angers among those in the general public and especially among those in the traveling public. These angers first became apparent in the form of road rage then became air-rage, morphed into full-blown travel rage, with verbal anger at times turning into physical violence. Now in a time of pandemic, with the public never sure about what is and will be open or closed, we face the newest form of rage: “Travel Pandemic Rage”. Due to an ever-increasing tourism bureaucracy and often poor levels of customer service som
Hospitality Financial Leadership: 7 Daily Revenue Audit Must Dos
David Lund | August 3, 2020
By David Lund The hotel business is a retail business and in order to stay on top of your business you must fully and completely balance your daily revenues and settlements. Every day we begin anew and every day is a story unto itself when it comes to the revenues and settlements. I may sound like I am repeating “revenues and settlements,” but it cannot be emphasized enough. Many hotels operate on what I call autopilot when it comes to this bedrock function. Many leave it in the hands of their latest manager of the day to ensure this function is properly done. Many hotel owners don’t even know that these controls can or should exi