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Autumn Offers Worth Driving For
Larry Mogelonsky | July 29, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) This is the summer for staycations. With group, convention and most corporate travel in stall mode due to COVID-19, you will need strong programs in place to motivate leisure guests from now-critical drive markets to continue to book with you through the autumn months. As part of this seismic shift in travel behavior, first consider the disruption to L2B timeframes. For the rest of summer, bookings at this point may mostly be last-minute as travelers hold out due to the vacillating news cycle on Covid numbers. Many rural resorts already have high occupancy and simply need a few nigh
The 7 Ps Marketing Mix of Home-Sharing Services: Insights From Over One Million Airbnb Reviews
Linchi Kwok | July 29, 2020
By Linchi Kwok The 7 Ps marketing mix framework is a widely used managerial tool that helps businesses identify the principal components of a service product. The 7 P elements include Product, Promotion, Price, Place, Participant, Physical Evidence, and Process. The 7 Ps framework can assist marketers in making decisions regarding segmentation, positioning, and differentiation. Even for the same type of products with different brands, marketers can still drive higher sales through the improvement of a product’s marketing mix. The empirical study about 7 Ps of home-sharing services Building upon the 7 Ps marketing mix framework,
AHLA’s National Day of Action—Save Hotel Jobs – Wednesday July 29, 2020
Danny Hudson | July 29, 2020
By Danny Hudson It comes as no surprise that the hotel industry is hurting. The drop in travel and occupancy was quickly reflected in the supplier community, group and event locations, technology companies and the wide array of companies that service the hotels that welcome the world’s travelers. We need your help! By adding your name to www.HotelsAct.org now you directly help raise the visibility of the message that the American Hotel & Lodging Association (AHLA) is advocating for on our behalf. On an HFTP Hangout around three months ago, Rich Siegel of Hospitality Upgrade identified a gap in support for the technology sector.
A Boring Customer Service Experience—That’s What Our Customers Want
Shep Hyken | July 29, 2020
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with. If you ask the CEO of a big company or the owner of a small business, I bet they would say the same. We want our customers to always have a good experience with us—one they can count on always happening every time they do business with us. We want them to find that our people are always knowledgeable, always helpful, always friendly and always respond quickly. We want our products to alw
Archipelago International Adds Two Hotels to Its Cuban Portfolio
Archipelago International | July 29, 2020
JAKARTA, Indonesia, July 29, 2020 - Archipelago International, Southeast Asia's largest privately owned and independent hotel operator, today announced that it has been awarded the management contracts for a further two hotels in Cuba. The first of these is the iconic Panorama Hotel in Havana. To be rebranded as the ASTON Panorama Hotel, the property, which first opened its doors in 2002, comprises 320 rooms and is best known for its impressive architectural design and superb location, facing the sea in the city's Miramar district. The second hotel is the Holguin Costa Verde Hotel, which will be rebranded as the ASTON Costa Verde Beach
Radisson Hotel Group Appoints Phil Hugh as Chief Development Officer for the Americas
Radisson Hotel Group | July 29, 2020
Minneapolis - July 29, 2020 - Radisson Hotel Group today announced the appointment of Phil Hugh as Chief Development Officer for the Americas. Hugh is a seasoned and enthusiastic development leader with 20 years of experience leading and motivating Franchise Sales & Development teams. In this role, he will be responsible for the execution of the company’s growth goals for the Americas. Hugh and his team will work towards driving the expansion of all seven of Radisson Hotel Group’s brands. “I am thrilled to welcome Phil to our team as we add a renewed passion and commitment to our development efforts,” said Jim Alderman, chief ex
Wyndham Hotels & Resorts Reports Second Quarter 2020 Results
Wyndham Hotels & Resorts | July 29, 2020
PARSIPPANY, N.J., July 28, 2020 - Wyndham Hotels & Resorts (NYSE: WH) today announced results for the three months ended June 30, 2020. Highlights include: Diluted loss per share was $1.86, and adjusted diluted earnings per share was $0.10. Net loss was $174 million for the second quarter and adjusted net income was $9 million. Adjusted EBITDA was $63 million. System-wide rooms remained flat year-over-year. Global comparable RevPAR declined 54% year-over-year. Paid quarterly cash dividend of $0.08 per share. "We generated positive adjusted EBITDA in the second quarter, driven by our drive-to and le
Montage Hotels & Resorts Partners With Sterling Global Financial for Montage Cay Opening 2023
Montage Hotels & Resorts | July 29, 2020
ORANGE COUNTY, CALIF. (July 29, 2020) – Montage Hotels & Resorts today announces Montage Cay, a 48-acre private-island resort and residential community in The Abacos Islands in the Bahamas. Owned in partnership with Sterling Global Financial, the project will see the rebranding and complete redevelopment of the private island of Matt Lowe’s Cay in The Abacos, re-emerging as Montage Cay, alongside the launch of The Residences at Montage Cay. The private island features seven pristine beaches, varied topography with elevated sight lines for expansive sunrise and sunset views, mature and diverse landscaping, and stunning scenery