Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
STEP Act Would Provide Needed Relief for Travel Employers
U.S. Travel Association | July 29, 2020
WASHINGTON (July 29, 2020)—U.S. Travel Association Executive Vice President for Public Affairs and Policy Tori Emerson Barnes issued the following statement on introduction of the Sustaining Tourism Enterprises During the COVID-19 Pandemic (STEP) Act (S. 4299): “Protection, relief and stimulus for travel-related businesses needs to be a significant priority in order for the broader economy to recover, and the bipartisan STEP Act introduced in the Senate includes a number of crucial measures for employers to hold on until they can rehire and help fuel an economic turnaround. “The grants the bill would provide through the Economic D
Starhotels appoints Antonio Ducceschi as Chief Commercial Officer and Gaetano Gatti as Chief Operating Officer
Starhotels | July 29, 2020
Florence, July 29th 2020 - Starhotels is pleased to announce two new leaders for its Commercial and Operations departments, as part of an undergoing strategic reorganization: Antonio Ducceschi has been appointed Chief Commercial Officer, while Gaetano Gatti will now be leading Operations as Chief Operating Officer. The new organizational set-up comes from internal developments, aspiring to give a stronger impulse to the company’s business expansion plans. Antonio Ducceschi is a passionate professional with a strong background in the tourism industry. After several international experiences, lastly in the Principality of Monaco as Reg
M&R Hotel Management and Magnuson Hotels Rebrand 285-Room New Jersey Conference Center
M&R Hotel Management | July 29, 2020
M&R Hotel Management, a top US management company with operations across 5 states, has selected Magnuson Hotels, the fast-growing franchise alternative, to rebrand its 285 room Magnuson Grand & Conference Center Somerset-Bridgewater located in New Jersey. Formerly affiliated with Fairbridge Inns, the Magnuson Grand & Conference Center Somerset-Bridgewater is a full-service hotel featuring 8,000 sq. feet of meeting/banquet space for up to 300 guests. The hotel is located close to Rutgers University, corporate offices of Somerset, Bridgewater, New Brunswick, NJ Transit in New Brunswick, an hour from New York City. Through th
Edgewood Tahoe Appoints Jim Hindman as New Executive Director of Food and Beverage
Edgewood Tahoe | July 29, 2020
STATELINE, Nev. (July 29, 2020) - The iconic Edgewood Tahoe announced today that Jim Hindman has been named Director of Food and Beverage, where he will oversee the luxury lodge’s three distinct dining destinations: Brooks’ Bar & Deck, The Bistro and Edgewood Restaurant. “We are thrilled to be welcoming Jim to Edgewood, where we are confident that he will match the expertise of the current culinary team and ignite a positive momentum on property with his superior knowledge and overall passion for food and beverage,” says General Manager Corinna Osborne. Jim brings with him a strong understanding of the industry, strategi
Brand-New Boutique Resort at the University of Florida to Deliver a Mobile-First Guest Experience
INTELITY | July 29, 2020
Hotel ELEO at the University of Florida will provide guests with personalized, contactless service through a custom, INTELITY-powered brand app Los Angeles, CA (July 29, 2020) - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, has signed a deal with Hotel ELEO at the University of Florida to deliver contactless service to guests with a branded mobile app. The app will supply robust digital capabilities and another layer of safety for guests and staff at the new, upscale hotel in Gainesville, Florida. With the new app, guests will have the ability to tailor service to their preferences before, dur
Survey: Only 37 Percent of Hotels Have Brought Back at Least Half of Their Employees
AHLA | July 29, 2020
WASHINGTON (July 29, 2020) – As Congress debates a new round of COVID-19 recovery legislation, a new survey of American Hotel & Lodging Association (AHLA) members shows that the pandemic continues to have a devastating effect on the hotel industry and its employees. Results show nearly nine in ten hotels have been forced to lay off or furlough employees due to COVID-19 and the resulting drop in travel. Four months into the crisis, only 37 percent of survey respondents report that they have been able to bring back at least half their full-time employees. To raise awareness for hotel industry priorities, AHLA is declaring Wednesday, Ju
Advantage Reserve Announces Collaboration With Kennedy Training Network to Optimize Reservations Sales
Advantage Reserve | July 29, 2020
Fort Lauderdale, FL, July 29, 2020 — Advantage Reserve, the leading provider of high-quality central reservations services to the hospitality industry, has announced the launch of a new sales training partnership with Kennedy Training Network (KTN), the lodging industry’s best source for hotel training programs. This collaboration will enhance the guest experience, improve performance levels, and increase reservations conversions for Advantage Reserve’s diverse customer base of luxury hotels and resorts. During this unique period across the world in 2020, the hospitality industry faces a crucial time for reservations sales, and the v
Impact of COVID-19 on Global Tourism Made Clear as UNWTO Counts the Cost of Standstill
July 28, 2020
The enormous toll of COVID-19 on international tourism has now become clear, with World Tourism Organization (UNWTO) data showing the cost up to May was already three times that of the 2009 Global Economic Crisis. As the situation continues to evolve, the United Nations specialized agency has provided the first comprehensive insight into the impact of the pandemic, both in tourist numbers and lost revenues, ahead of the upcoming release of up-to-date information on travel restrictions worldwide. The latest edition of the UNWTO World Tourism Barometer shows that the near-complete lockdown imposed in response to the pandemic led to a 98 per