Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Integrated Capital Completes Multi-Million Dollar Renovation of DoubleTree by Hilton Hotel Pittsburgh – Meadow Lands
Integrated Capital, LLC | July 28, 2020
WASHINGTON, Pa., (July 28, 2020)—Integrated Capital, a Los Angeles-based, private real estate advisory and investment firm, today announced the completion of a multi-million dollar renovation of the 140-room DoubleTree by Hilton Hotel Pittsburgh – Meadow Lands. The hotel is operated by Hospitality Ventures Management Group (HVMG), a private hotel investment, ownership and management company, on behalf of Integrated Capital. “Though construction materials are much harder to come by during the pandemic, we were able to complete this hotel refresh on-time and on-budget,†said Kenneth Fearn, managing partner, Integrated Capital. â€
The Watergate Hotel Appoints Jon Chocklett as Senior Vice President of Sales and Business Development
The Watergate Hotel | July 28, 2020
Washington, D.C. (July 28, 2020) – Rakel and Jacques Cohen, owners of The Watergate Hotel, are pleased to announce the appointment of Jon Chocklett, to the position of Senior Vice President of Sales and Business Development. Chocklett will be responsible for oversight of the sales and business development for the hotel and future projects, as well as maintenance of all client relations. This role will be vital in the overall success of the hotel as the management team gets ready to once again welcome guests back following closure due to concerns about Covid-19. Chocklett re-joins The Watergate where he had previously held the titl
Travel Community Praises PPP Eligibility Change in Senate Relief Package
The U.S. Travel Association | July 28, 2020
WASHINGTON (July 28, 2020)—U.S. Travel Association President and CEO Roger Dow issued the following statement on Senate introduction of the next phase of coronavirus relief, which includes a measure to extend Paycheck Protection Program (PPP) eligibility to non-profit or quasi-governmental tourism marketing organizations: "The Senate bill wisely expands coronavirus relief to destination marketing organizations (DMOs), which are economic development agencies that perform vital work to drive visitors to local and regional businesses, large and small. "This is a welcome update to previous aid packages, and will increase the chances of a
For the Fourth Consecutive Quarter, Los Angeles Leads the U.S. Hotel Construction Pipeline at the Close of Q2’ 20*
Lodging Econometrics | July 28, 2020
July 28, 2020 – PORTSMOUTH, NH - In the recent report released by Lodging Econometrics (LE), at the close of the second quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are Los Angeles, leading for the fourth consecutive quarter, with 163 projects/27,415 rooms; followed by Dallas with 158 projects/19,314 rooms; New York City with 151 projects/26,302 rooms; Atlanta with 135 projects/18,634 rooms; and Houston with 122 projects/12,486 rooms. Despite these top five markets being located in states that have been heavily impacted by COVID-19, combined, they still account for 15% of the rooms in the
Lighthouse Cove Resort Adopts Latest in Guest Wi-Fi Connectivity by Partnering With Hotel Internet Services
Hotel Internet Services, Inc | July 28, 2020
Florida beachfront property ensures ability to meet highest guest internet service expectations by leveraging HIS industry-leading expertise and technology.  POMPANO BEACH, Fla. — July 28, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementing of a state-of-the-art Wi-Fi network upgrade at the Lighthouse Cove Resort. An oceanfront timeshare property located in Pompano Beach, Florida, Lighthouse Cove Resort provides its guests with all of the amenities that make for the ultimate beach vacation, including scenic views, an outdoor swimm
Bartech NeoTray Provides Safe and Convenient Point-of-Sale for Generating Post-COVID Guestroom Revenue
Bartech | July 28, 2020
Fully customizable, automatic in-room "dry minibar" tray allows hotels to ensure guest safety and convenience, while maximizing in-room revenue LAS VEGAS — JULY 28, 2020 — Bartech, the leader in automatic minibar solutions for the global hospitality industry, is fulfilling a growing need in the post-COVID 19 hotel environment through its proprietary NeoTray solution, which allows non-refrigerated items to be securely offered to hotel guests through an automated point-of-sale within the safety of the guestroom. As hotels worldwide seek out ways to continue to provide for guests’ needs in the new socially distanced travel experience, B
React Mobile Talks With Miami Beach GM About ‘Employee Safety in the Epicenter of COVID-19’
React Mobile | July 28, 2020
In Episode 3 of its ‘Employee Safety Culture’ Webcast Series, Robb Monkman and The Gale South Beach General Manager Kevin Waldstein discuss what the hotel is doing while closed to ensure the safest possible environment for employees when they return Seattle, July 28, 2020 — Hoteliers in Miami Beach are riding a roller coaster of uncertainty thanks to recent spikes in COVID-19. A planned June reopening was pushed back to July 31, but now that the city is being called the “Epicenter of the Epicenter,†reopening is delayed even further, this time to October 1. How is all this indecision impacting employee morale? Robb Monkman, CEO
From Cleanliness to Communication, Digitalization Is Elevating Service Standards for a Better Hotel Experience
Andrada Paraschiv | July 28, 2020
Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and co-workers to each other By Andrada Paraschiv According to findings from the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) StudySMreleased last week, meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. But before we can expect to have happy guests, we need to have happy employees who are willing to go back to work … learn all new operating procedure