Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
Africa Traveler & Hotel Guest Sentiment Survey
Tim Smith | July 27, 2020
By Tim Smith COVID-19 has, and continues to, dramatically impact every aspect of our lives. At the time of writing globally there have been approximately 13.5M cases and 580,000 deaths. Almost every country has had restrictions placed on their daily lives. However, perhaps the most challenging aspect of the pandemic is the uncertainty. No-one knows how long it will go on for or when we will be able to start a meaningful recovery. The tourism and hospitality industry has been hit the hardest, airlines not flying, hotels not open, conferences postponed and no customers for restaurants and bars. It doesn’t matter the size or stre
New 126-Key Cambria Hotel Greenville Opens in South Carolina
Cambria Hotels | July 27, 2020
ROCKVILLE, Md., July 27, 2020 -Â Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its rapid growth across the country with the opening of the Cambria Hotel Greenville. The four-story, 126-room hotel, which is the brand's fifth property in the Palmetto State, is ready to welcome guests who are getting back on the road. The Cambria Hotel Greenville is located at 135 Carolina Point Pkwy., a short drive from the corporate headquarters of Michelin North America and a corporate campus for TD Bank. Guests can enjoy downtown Greenville's many restaurants and shops along the city's Main Street,
Hospitality Financial Leadership: Chapter 9 – The Offer
David Lund | July 27, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. My drive to the hotel today feel
Christophe Thomas Appointed General Manager of Le Royal Monceau – Raffles Paris
Le Royal Monceau - Raffles Paris | July 27, 2020
(PARIS, France) – Le Royal Monceau - Raffles Paris is pleased to introduce its new General Manager, Christophe Thomas. Two weeks following Thomas’s arrival, the Parisian Palace, much like the rest of the entire country, put its activities on pause. On June 12, the hotel reopened the doors and Thomas officially unveiled its Secret Garden terrace. Prior to his return to France, Thomas cultivated an extensive international career spanning from Europe to South America and throughout the Caribbean before settling in the United States for the past 20 years. This global journey began at the Strasbourg Hospitality School, where upon earn
In Time for ADA 30th Anniversary, Autism Training Company Offers Free Courses to Hospitality Industry Workers in US
Autism Double-Checked (ADC) | July 27, 2020
Stamford CT – July 2020 - Connecticut-based online training company Autism Double-Checked (ADC) has announced an initiative to help travel and hospitality staff located in the United States by offering free training courses on a first-come-first-served basis through August 31st 2020. The training is designed to educate hospitality industry workers to better assist travelers with Autism needs. CEO, Alan Day, said, “Huge numbers of travel industry employees are out of work and are facing a very competitive job market. Our easy-to-take autism awareness courses will allow participants to acquire a new skillset from home that can be put t
Six Senses Rome to Open at Piazza di San Marcello
Six Senses Hotels Resorts Spas | July 27, 2020
BANGKOK – July 27, 2020 – The Six Senses urban collection heads to Rome, a treasure trove of artistic, cultural and architectural wonders. Following the brand’s entry into Singapore, New York and London, Six Senses Rome, which is set to open in late 2021, will live by all of its values with a particular emphasis on wellness, delicious food, community and sustainable design. The palazzo building lies in the center of ancient Rome, just blocks away from the Fontana di Trevi and Pantheon. The prominent luxury shopping streets of Via Condotti, Frattina and Borgognona are within walking distance. With Via del Corso converted to a semi-ped
Nearly 4,000 Consumers Reveal Key Wellness Vacation Motivations Post-Pandemic
The Wellness Tourism Association | July 27, 2020
July 22, 2020 (Denver) – Nearly 4,000 consumers from 48 countries and territories responded to the Wellness Tourism Association’s second consumer survey, revealing their motivations for taking a Wellness Vacation as the industry begins to recover. The three-month (April, May, June 2020) online consumer survey was administered in collaboration with WTA Member, Professor Danny Kessler Ph.D. from Youngsan University, Busan, South Korea. Respondents were 54% female with 73% between the ages 26 to 74 (Millennials and Baby Boomers), and with close to 78% indicating they already include wellness activities when they travel. President & CEO
The U.S. Hotel Construction Pipeline Remains Robust Through the First Half of 2020, Despite Pandemic.*
Lodging Econometrics | July 27, 2020
July 27, 2020 – PORTSMOUTH, NH - Analysts at Lodging Econometrics (LE) report that at the close of the second quarter of 2020, the total U.S. hotel construction pipeline stands at 5,582 projects/687,801 rooms, down a mere 1% by projects and rooms, Year-Over-Year (YOY). Remarkably, despite some project cancelations, postponements, and delays, there has been minimal impact on the U.S. construction pipeline. Contrary to what is being experienced with hotel operations, the pipeline remains robust as interest rates are at all-time lows. Projects currently under construction stand at 1,771 projects/235,467 rooms, up 3% and 1% respectively, Y