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STR: U.S. Hotel Performance for Q2 2020
STR | July 22, 2020
HENDERSONVILLE, Tennessee—Due to the COVID-19 pandemic, the U.S. hotel industry reported its worst quarter on record during Q2 2020, according to data from STR. In a year-over-year comparison with Q2 2019, the industry posted the following: Occupancy: -52.1% to 33.5% Average daily rate (ADR): -37.1% to US$83.59 Revenue per available room (RevPAR): -69.9% to US$27.98 The absolute occupancy and RevPAR levels were the lowest for any quarter in STR’s U.S. database. The year-over-year declines in the each of the three key performance metrics were the worst for any quarter on record. Among the Top 25 Markets, Oahu Island, Ha
STR, AirDNA Analysis of Short-Term Rentals and Hotels in 27 Global Markets
STR | July 22, 2020
HENDERSONVILLE, Tennessee and DENVER, Colorado—Short-term rentals have maintained higher performance levels than hotels during the time of the COVID-19 pandemic, according to the preliminary findings of a joint global analysis by STR and AirDNA. The full analysis will be made available via each company’s website and through press release distribution during the coming weeks. Additional preliminary findings will be shared this Thursday, 23 July, via a Cloudbeds webinar featuring Scott Shatford (AirDNA founder and CEO) and Robin Rossmann (STR’s managing director). For the purpose of the analysis, STR and AirDNA looked specifically a
Cleanliness and Communication Continue to Drive Hotel Guest Satisfaction, J.D. Power Finds
J.D. Power | July 22, 2020
A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas and cozy bed linens. Today, hotel ads are filled with images of electrostatic sprayers, updates on new cleaning protocols and offers for free last-minute cancellations. These are smart moves, according to the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, which finds that meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. “While the COVID-19 pandemic has certainly ampli
Kerzner International Appoints Philippe Zuber as Chief Executive Officer
Kerzner International Holdings Limited | July 22, 2020
DUBAI, UAE, July 22, 2020 - Kerzner International Holdings Limited (the "Company"), the owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only Resorts brands worldwide, today announced a restructure of its strategic leadership team. Michael Wale, who has held the role of Chief Executive Officer since February 2018, has been invited to join the Board of Directors of Kerzner International and Philippe Zuber, the current Chief Operating Officer, will be leading the Company as Chief Executive Officer. Finally, Michel Checoury, who has held the position of Chief Financial Officer since October 2018, will be adding Ch
Take Local to the Extreme
Larry Mogelonsky | July 22, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Prior to Covid, hoteliers all over the world were already working on various programs to support local businesses and showcase the best of the community to guests. Now that the pandemic is practically locking out international travelers, the push for drive market customers and ‘local everything’ has bloomed exponentially. But if you are pursuing a course that many of your competitors are also going after, how do you stand apart? The answer is to go deep into your culture and lore, and simply outdo your rivals through what I call ‘extreme local’. Every city is unquestionab
Radisson Partners With Cycas Hospitality for Radisson Hotel & Suites Amsterdam South
Radisson Hotel Group | July 22, 2020
Radisson Hotel Group is proud to announce the launch of a strategic collaboration with Cycas Hospitality, who will operate the Radisson Hotel & Suites Amsterdam South under a lease agreement with ECHO Partners, who recently acquired the hotel for its ECHO Fund. Cycas Hospitality has signed a lease agreement with ECHO Partners to operate the all-suite property. Opening in early 2021, the 227-suite Amsterdam aparthotel will become the first serviced apartments product to operate under the upscale Radisson brand in Western Europe. The new property brings the group´s portfolio in The Netherlands to six properties in operation and under de
JW Marriott Nara Opens in Japan Marking 800th Property in Asia Pacific
Marriott International, Inc. | July 22, 2020
Marriott International, Inc. [NASDAQ: MAR] today announces the opening of its 800th property in Asia Pacific, the JW Marriott Nara in Japan. The opening marks the entry of the JW Marriott brand into Japan. The company also expects the EDITION and Aloft brands to debut in Japan before the end of the year. Across the Asia Pacific region throughout 2020, the Moxy brand anticipates its first hotel opening in China. “We remain confident in the resilience of travel, our owners and franchisees, guests and associates as well as the future prospects of lodging in Asia Pacific, our second largest market, ” said Craig S. Smith, Group President, A
The Most Important Hotel “Salesperson” Right Now Is Working Behind Your Front Desk
Doug Kennedy | July 22, 2020
By Doug Kennedy As my frequent readers know, I have long advocated for hoteliers to view the front desk as a revenue- generating position, not an operational expense. In previous posts I have provided training tips for upselling at registration, converting “property-direct” voice inquiries, converting those who booked via third parties to booking directly next time, and perhaps most importantly, sourcing leads that can be passed along for follow-up by the hotel sales team. In recent years so many hotel salespeople have forgotten about this “channel,” as there was always a steady stream of leads flowing in from digital sources su