Residence Inn by Marriott Hotel to Open in Farmington Hills, Michigan With New Brand Design

Residence Inn by Marriott | July 22, 2020

Farmington Hills, MI – July 22, 2020 – The 111-suite Residence Inn by Marriott hotel in Farmington Hills, Michigan is set to open on Thursday, July 30th with its upscale, stylish décor that offers flexibility and a unique environment. Located at 33163 Hamilton Court, the all-suite Residence Inn Detroit Farmington Hills will operate as a Marriott franchise, owned by Hamilton Hospitality Inc. and managed by Group 10 Management of Southfield, Michigan. The Residence Inn Detroit Farmington Hills offers its guests convenient access to downtown Detroit, Comerica Park, Ford Field, Suburban Showplace, Little Caesars Arena and Twelve Oaks Mall

W Punta de Mita Appoints David Gauna as General Manager

W Punta de Mita | July 22, 2020

RIVIERA NAYARIT, MEXICO – July 2020: W Punta de Mita, an indigenous-inspired luxury beach resort located in Mexico’s coveted Riviera Nayarit, has appointed David Gauna as General Manager. In his new role, Gauna will be responsible for overseeing daily resort operations, managing budgeting/profitability, overseeing team development, and ensuring overall guest satisfaction. Mexican-born Gauna has more than 20 years of industry experience, having led operations, rooms, sales and marketing teams in Marriott Hotels & Resorts throughout Mexico, the Caribbean, and Latin America. Throughout his career, Gauna has worked for five different b

COVID-19’s Potential Lasting Impact on Fixed vs Variable Hotel Expense Ratios

CBRE authors | July 22, 2020

By Mark VanStekelenburg, Kannan Sankaran, Andy Hartley and Vanessa Gonzalez As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many were required to close their doors after municipal mandates were put in place and some decided to remain open, despite record-low occupancy levels, to house pandemic-related first responders and other essential personnel related to the fallout from the spread of coronavirus, largely in place of more traditional sources of demand during “normal times”. Depending on the type of hotel and its service level, the deci

Thinking for Yourself May Be the Only Regimen for a Full Recovery Part I

Steven Ferry | July 22, 2020

By Steven Ferry “Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly and applying the wrong remedies.” Groucho Marx Do you personally accept the "New Normal" for the hospitality industry and society as a whole—which is based on the premise that Covid-19 is a singularly dangerous threat that requires a complete change in our lives, when (as it turns out) it is actually on a par with the common flu and (as it turns out) every other incorrectly declared pandemic? Or do you want to understand what has happened and do whatever is in your power, big or small, to return to the old, fun and life-f

How to Enhance Customer Experience During COVID-19 to Differentiate Your Brand

Tom Riccio | July 22, 2020

By Tom Riccio Earning consumer confidence during the pandemic with a well-executed safety strategy is vital if hotels are to win back customers as the nation tries to reopen. With Covid-19 a major ongoing hurdle for the hospitality industry and consumers alike, the biggest opportunity for hotels is to protect and enhance their brand by implementing broad public health measures and communicating them effectively. A hotel’s health strategy will either put customers at ease and build trust or signal the establishment is disorganized and perhaps unsafe. Brands that provide comprehensive safeguards – plus variety and flair – will posit

ALICE CTO & Co-Founder Elected to the HTNG Vendor Advisory Council

ALICE | July 22, 2020

ALICE is proud to announce its CTO & Co-Founder, Dmitry Koltunov, has been elected to the Hotel Technology Next Generation (HTNG) Vendor Advisory Council. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. More than 25,000 hoteliers across the world’s top brands trust ALICE. Hospitality Technology Next Generation is a global not-for-profit trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions t

Maestro Asks: ‘How Serious Is Your PMS Provider About Service?’

Maestro PMS | July 22, 2020

Client-first, all-inclusive philosophy is the standard by which all property-management system suppliers should be measured; Maestro PMS is leading the way Markham, Ontario, July 22, 2020 — As independent hoteliers work diligently to prepare for reopening, many are struggling to get the support they need to ensure their property-management systems and integrated solutions are ready for guests’ return. Those who are dissatisfied with their provider’s lack of customer service are turning to Maestro, known industrywide for its Diamond Plus service. The cloud and on-premise PMS provider offers a comprehensive suite of services and tools

22 july pp update 2

July 22, 2020