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Hospitality Industry Urged to Embrace the New Customer Journey and Re-Think Processes in the Post-Pandemic Business Recovery
HSMAI Europe | July 21, 2020
In order to overcome the challenges and capitalise on opportunities in the post-pandemic business recovery, the hospitality industry will need to re-think former working processes and be prepared to adapt to meet the changing customer requirements. This was the clear and inspiring message from the recent HSMAI Region Europe webinar entitled ‘The All New Customer Journey’ which took place last week. Research findings According to the latest research from HSMAI Europe unveiled at the webinar, more than three quarters of the membership surveyed believe firmly that customer experience rather than profitability will be a core focus for
Hotel Industry, Reeling From Covid-19 Economic Fallout, Lays Out Priorities for Covid 4.0
AHLA | July 21, 2020
Hotels Still Below 50% of Pre-COVID Staffing; Industry Calls for Increased Liquidity Measures & Targeted Tax Provisions Click here to download the letter WASHINGTON (July 21, 2020) – As lawmakers consider additional legislation to address the ongoing health crisis and economic fallout from COVID-19, the American Hotel & Lodging Association (AHLA) sent a letter to Congress calling for additional help in several areas, including extending the Paycheck Protection Program (PPP) for severely impacted businesses and their employees, creating targeted lending facilities and liquidity measures to help hoteliers meet debt service,
Jay Wetzel Appointed Vice President of Food and Beverage, Americas at Rosewood Hotel Group
Rosewood Hotel Group | July 21, 2020
Rosewood Hotel Group, one of the world's leading hospitality companies, is pleased to welcome Jay Wetzel back to the Group in the role of vice president of food and beverage, Americas. In this position, Jay will be responsible for managing all current food and beverage operations in the region, as well as the development of new and evolving programs with an emphasis on creativity and innovation. Jay boasts more than 25 years of experience in the food and beverage industry, having served in prestigious positions at some of the most renowned restaurants and hotels across the globe. Jay returns to Rosewood Hotel Group following a three-year t
Hotel Equities Named as Management Firm for Three Marriott Hotels in Alabama
Hotel Equities | July 21, 2020
TUSCALOOSA, AL — July 21, 2020 — Today, Atlanta-based hotel owner, operator and developer Hotel Equities (HE) announced its appointment as the management firm for three Marriott hotels located in Alabama. A Courtyard by Marriott in the city of Mobile and a Courtyard by Marriott and Fairfield Inn by Marriott located in Tuscaloosa. Tuscaloosa is home to the University of Alabama, the flagship of the University of Alabama system. The trio of hotels is owned by Neil Patel who engaged Hotel Equities to take over the day-to-day operations and management of the properties. This owner will also participate in Marriott’s Operator’s Coachi
Focus Hospitality Management Opens The Tuxon in Tucson, Arizona
Focus Hospitality Management | July 21, 2020
TUCSON, AZ — July 21, 2020 — Focus Hospitality Management, a full-service hotel management company with a total of seven properties in the Tucson metropolitan statistical area (MSA), has opened The Tuxon, a modern boutique hotel and member of Marriott International’s Design HotelsTM, a collection with over 300 independent hotels in more than 60 countries across the world. Managed by Focus Hospitality, The Tuxon, located in the heart of Tucson, the second most-populated city in Arizona behind Phoenix, the state’s capital, and known for its adventurous outdoor activities and authentic culinary offerings, is owned by Tucson natives Vi
Crestline Hotels & Resorts to Manage the Hilton Garden Inn Akron, Ohio
the Hilton Garden Inn Akron | July 21, 2020
FAIRFAX, VA – July 21 2020 - James Carroll, President and CEO of Crestline Hotels & Resorts, LLC (“Crestline”) announced today that Crestline has been awarded the management of the 139 guestroom Hilton Garden Inn in Akron, Ohio. The hotel, which is located at 1307 E. Market Street, also offers 4,521 square feet of event space in five meeting rooms. The hotel is owned by a privately held real estate development and investment firm. “We are honored to have the opportunity to work with this beautiful hotel,” said Mr. Carroll. “This management contract is part of an exceptionally active period for Crestline. In the past
Genuine Hospitality, LLC to Operate the Tru by Hilton – Naperville, IL
Genuine Hospitality, LLC | July 21, 2020
SAINT LOUIS, IL, July 21, 2020 – St. Louis, MO based hotel operator, Genuine Hospitality selected to operate the 121-room Tru by Hilton - Naperville, IL. Located at 1850 Diehl Road, Naperville IL 60563, the hotel is ideally located at the southwest corner of I-88 and Route 59, 6-miles northeast of downtown Naperville, IL and 33-miles west of downtown Chicago. The Tru by Hilton - Naperville, IL will open Spring, 2021 boasting the Build Your Own ‘Top It’ breakfast, more modern, and efficiently designed guestrooms with oversized windows for natural light; a multifunctional fitness center; and fast Wi-Fi. Premium snacks, light meal optio
Survey Finds Americans’ Overall Perceptions of Travel Safety Hold Steady Despite Rise in U.S. COVID-19 Cases
MMGY Travel Intelligence | July 21, 2020
KANSAS CITY, MO (July 21, 2020) – According to the latest results of MMGY Global’s Travel Safety Barometer (Wave VI), which measures the impact of COVID-19 on traveler perceptions of safety, the current surge in cases of the virus across the U.S. has not made Americans more fearful of becoming ill. It has also not impacted the number of respondents who plan to take a leisure trip within the next six months, which has held steady at 40% since early June. While the travel industry still has a long road to recovery ahead, there are two areas where perceptions of safety are in fact rising. Americans’ confidence in the safety of domestic fl