Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Returning to Hospitality Operations
Adam Knight | July 14, 2020
By Adam Knight Unless a property is seasonal, most hotels aren't built to be closed. Ask around and you'll find that many hospitality professionals have never gone through the process of closing or opening a hotel. The first half of 2020 has changed that and we find ourselves at the start of the second half of the year with closed hotels still trying to decide if they should reopen and recently-opened hotels either struggling to operate on very minimal staffing or being overwhelmingly busy (with very minimal staffing). In any of these scenarios, trying to figure out what to do to safely reopen or to reassess plans that were put in pl
COVID 19: Making Your Hotel Business Future-Ready
July 14, 2020
Travel and hotel trade professionals are just beginning to find their feet after the unprecedented effects of almost zero global demand due to COVID-19. One thing is certain: an altered lifestyle will emerge as a result of this crisis. Businesses will either be sold, shut, hived off and in some cases thrive exponentially. The key to survive and subsequently thrive depends on many factors such as cash in bank, demand, debt ratio, liabilities both external and internal, flexibility and a robust plan to see through this period. Whilst some factors are beyond a hotel's control and not all issues can be rectified now, there are however key cor
A Model for Hotels to Hospitals (H2H ©) During an Unprecedented Era
Fred DeMicco | July 14, 2020
By Frederick DeMicco and Jackie Guzman During the early months of 2020, once it was apparent that the novel coronavirus (COVID19) was a global pandemic, people everywhere started to think of creative solutions to help ease the problems of the virus. One solution was to convert hotels into hospitals (H2H ©) and into housing for healthcare workers. With the virus halting travel, many hotels were left close to vacant. On top of that, many healthcare professionals were worried about traveling back and forth between work and home, at the risk of infecting their household. Therefore, hotel managers came up with the idea of opening their doors t
Industry Icon Steve Belmonte Joins US Investment Banking Firm, Amdel Associates Inc., as Managing Director of Its Hospitality Division
Amdel Associates, Inc. | July 14, 2020
July 14, 2020 – Holmdel, New Jersey - Hospitality industry veteran, Steve Belmonte, will be joining Amdel Associates Inc. as Managing Director of the hospitality, lodging and hotel systems segment effective August 1, 2020. Amdel Associates is an investment banking and corporate finance firm focused on upper middle market merger and acquisitions. Amdel specializes in bringing unique opportunities to their clients in a variety of industries. Through its Private Equity, Family Office, and Corporate Acquisition relationships, Amdel accesses over $10 billion in equity capital to purchase and/or merge with established companies with EBITDAs in
Concord Hospitality Appoints Executive Team for Renaissance Milwaukee West Opening August 2020
Renaissance Milwaukee West Hotel | July 14, 2020
Wauwatosa, Wis. (July 14, 2020) – Slated to open in August 2020, Renaissance Milwaukee West, along with the adjoining chef-driven destination restaurant Eldr+Rime, announces the appointments of Vik Khokhar as General Manager, Chantal Bazzoni-Boncher as Director of Sales and Marketing, Michael Laughran as Director of Beverage and Food Outlets, Gary Baca as Executive Chef and Alex Lyskowicz as Executive Sous Chef. Developed and set to be managed by Concord Hospitality, both venues and its leadership team aim to provide a welcoming, luxurious destination to Milwaukee’s metropolitan area, as well as inspire community confidence that the hosp
Crestline Hotels & Resorts Adds Two Denver Hotels to Management Portfolio
Crestline Hotels & Resorts, LLC | July 14, 2020
FAIRFAX, VA – July 14, 2020 - James Carroll, President and CEO of Crestline Hotels & Resorts, LLC (“Crestline”) announced that it has been appointed to manage two hotels: the 299 guestroom Holiday Inn Denver East – Stapleton, Denver, CO and the 400 guestroom Renaissance Denver Stapleton Hotel, Denver, CO. “We’re excited to build upon our portfolio of full-service hotels that Crestline manages,” Mr. Carroll said. “During the pandemic, we’ve adopted new sales strategies to ensure that the hotels remain open.” Carroll added, “By tailoring our hotel offerings to the specific needs of small business groups, we were ab
Train Your Hotel Staff to Show Hospitality When Enforcing Mask Requirements
Doug Kennedy | July 14, 2020
By Doug Kennedy With most hotels around the globe requiring guests to wear facemasks in all public areas these days, it has fallen upon the frontline hospitality staff to enforce this policy, which in many cases is also municipal ordinance or decree. Although most guests comply voluntarily, a small minority are voicing their displeasure but still complying. An even smaller, but very vocal minority of hotel guests are challenging our staff’s authority to require compliance in a way that is confrontational and often demeaning. From what I am hearing, it’s the front desk staff who are most often the receptors of a verbal barrage, as th
Bending Without Breaking: How Labor Flexibility Can Help Hotels Survive the COVID-19 Pandemic
Mark Heymann | July 14, 2020
By Mark Heymann The COVID-19 pandemic isn’t going away anytime soon, and the widespread resurgence of cases across the U.S. throughout June and July is a prime example of that. From a hospitality perspective, the unfortunate reality is clear: hotels will continue to face an uphill battle until a vaccine or effective treatment becomes available. There’s no way around it -- point blank, period. The only way forward is by adapting to the circumstances in front of us. How? Well, a good way to start is by implementing flexibility within labor management processes. Unforeseen obstacles are arising every day amid the pandemic, which furthe