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Hotel Salespeople – Use Video Email for Personalized, Narrated, Virtual Hotel Tours
Doug Kennedy | July 8, 2020
By Doug Kennedy As those who read my hotel sales training articles or who attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. I have long recommended that hotel group and event salespeople embrace the use of personalized video email in many ways, such as networking, prospecting, responding to inbound inquiries, and following-up with those you have spoken with. While this approach is relevant during all market conditions, it is especially important now during this time when COVID-19 has disrupted the meetings and events business and slowed the flood of inbound l
Would You Please Leave a Review About Your Experience?
Shep Hyken | July 8, 2020
By Shep Hyken Getting customers to review their experience with you is powerful. Before they make a purchase, go to a restaurant, stay at a hotel and more, many customers do online research, which leads them to reviews that help form their opinion of products or services they want to buy—or even the company they want to buy it from. Nothing new there. How do you get reviews? Well, the easy way is to ask for them. By the way, I recently interviewed Rupesh Patel on Amazing Business Radio, and he shared the “secret sauce” on how he gets amazing guest reviews for his hotels—and his recipe can work for any business. I suggest gi
The Shorter The Better: ‘Quickie Trips’ Are Trending as a Majority of Americans Look to Travel This Summer With Added Precautions
Hotwire | July 8, 2020
SAN FRANCISCO, July 8, 2020 - After months of quarantine, Americans are reporting feelings of isolation, burnout and that they are in need of a break, but have yet to take one. A new survey* conducted by online travel site Hotwire® reveals 62% of Americans haven't taken a vacation day since the start of COVID but interest in local travel and shorter trips is rapidly growing. In fact, 72% of Americans are still planning or are interested in summer travel this year, despite taking added precautions to stay healthy. As people slowly look to test the travel waters, Hotwire has teamed up with brain-health expert and New York Times Best Selling A
Crescent Hotels & Resorts Adds The Ritz-Carlton New York, Westchester to Management Portfolio
Crescent Hotels & Resorts | July 8, 2020
Westchester, NY (July 8, 2020) – Crescent Hotels & Resorts and Glacier Global Partners revealed its plans for a significant renovation and the re-branding of The Ritz-Carlton New York, Westchester, further emphasizing Glacier Global Partners long-term investment in the future of the luxury hotel located in the heart of Westchester County. The hotel is projected to reopen early 2021 as part of Marriott International’s Autograph Collection brand and will be managed by Crescent Hotels & Resorts. The multi-million dollar renovation is set to commence later this summer and will include a full redesign and reconstruction of the exist
Insignia Hospitality Group Opens TownePlace Suites by Marriott in Midland, Texas
TownePlace Suites by Marriott | July 8, 2020
Midland, TX – July 8, 2020 – The TownePlace Suites by Marriott Midland South/I-20 has officially opened for business. The new 92-suite hotel is built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the local area. Located at 912 Crump Street, it will operate as a Marriott franchise, owned and managed by Insignia Hospitality Group of Midland, Texas. “We are excited with the continued growth of the TownePlace Suites brand in the Midland area,” said Diane Mayer, Vice President and Global Brand Manager, TownePlace Suites at Marriott International. “At TownePl
The Buccini/Pollin Group Acquires the Renaissance Baltimore Harborplace Hotel for $80M
The Buccini/Pollin Group | July 8, 2020
CHEVY CHASE, Md., July 8, 2020 - The Buccini/Pollin Group (BPG) today announced the acquisition of the Renaissance Baltimore Harborplace Hotel, further expanding their portfolio of Marriott-affiliated and lifestyle hotels. Situated in the vibrant Inner Harbor, the Renaissance Baltimore Harborplace occupies prime real estate along the city's waterfront. The recently renovated, full-service lifestyle hotel features 622-rooms, nearly 30,000 square feet of flexible meeting and event space, three food and beverage outlets and a signature, waterfront restaurant called Watertable. Additional hotel amenities include a state-of-the-art 24-hour fit
Jared Mintz Promoted to Director of Global Sales at Rosewood Hotel Group
Rosewood Hotel Group | July 8, 2020
Rosewood Hotel Group is pleased to announce the promotion of Jared Mintz from director of group sales at Rosewood Miramar Beach, Rosewood Hotels & Resorts’® ultra-luxury property in Southern California, to director of global sales for the group. In his new role, Mintz will be responsible for identifying innovative partnership opportunities, increasing brand awareness, driving sales and developing strategies for long-term success with group customers. His primary focus will be on West Coast group and corporate client acquisition, as well as entertainment accounts across the United States. Mintz boasts nearly twenty years of comprehen
Maestro PMS + Silverware POS Bringing Contactless Phone-to-Table Guest Dining Experiences to Hotels and Resorts; Integration Is an Industry First
Maestro PMS | July 8, 2020
Webinar to showcase ‘In-Seat’ digital menu / guest ordering / guest payment platform that leverages leading PMS and POS integration extending the touchless traveler experience from rooms to restaurants Markham, Ontario, July 8, 2020 — Long-time integration partners Maestro PMS and SilverWare POS will unveil a new, customizable, mobile tableside ordering and payment platform to customers this month during its free touchless guest journey webinar series. The “In-Seat Contactless Platform” goes beyond conventional PMS/POS integration to give guests touch free control over their dining experiences. Restaurant patrons can scan a QR co