Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
WTTC Says Even a Small Turn On the Travel Tap Could Be a Massive Boost for Struggling European Economies
July 2, 2020
London, UK: New research from the World Travel & Tourism Council (WTTC) shows even a modest increase of just one million more international arrivals into Europe could generate an extra $0.48 billion in GDP. This would provide a massive and much-needed economic boost for EU economies struggling to survive following the imposition of travel restrictions to combat the spread of coronavirus. Many governments are evaluating reciprocal ‘travel corridors, including the UK government and those in Europe which are under immense pressure, to enable holidaymakers to take summer holidays and prevent the collapse of the Travel & Tourism se
Unconstrained Voices – Staying Positive in the Face of Adversity
Klaus Kohlmayr | July 2, 2020
By Klaus Kohlmayr For everyone whose lifeblood is the hotel industry, the last few months have been heartbreaking. Of course, COVID-19 has wreaked havoc and unimaginable pain and hardship for countless people around the world, but we could never have imagined seeing the entire world stop traveling completely. I experienced this disruption firsthand while on vacation in New Zealand, having to scramble to find a safe place to “shelter” for an extended period of time, with travel restrictions and flights changing literally by the hour. Despite being trapped Down Under—mind you, I can think of far worse places to be stuck in limbo—m
JW Marriott San Antonio Hill Country Resort & Spa Appoints Doug Ridge as New General Manager
JW Marriott San Antonio Hill Country Resort & Spa | July 2, 2020
SAN ANTONIO – July 2, 2020 – JW Marriott San Antonio Hill Country Resort & Spa is proud to announce that Doug Ridge has been appointed as the resort’s new general manager for the 1,002-room resort. Ridge joined the resort team in March 2020 after previously serving as the general manager for Gaylord National Resort & Convention Center in National Harbor, Maryland. Excited to begin his journey in San Antonio, Ridge brings an strong background and impressive expertise to the JW Marriott San Antonio Hill Country Resort & Spa. Ridge has more than 35 years in the hospitality industry, having served in nearly all hotel
BLLA Dares to Adapt With First Digital Summit
the Boutique & Lifestyle Leaders Association (BLLA) | July 2, 2020
LOS ANGELES (JULY 2, 2020) - Boutique Lifestyle Leaders Association (BLLA) will combine its two most popular gatherings as an unmissable digital event this fall. The Boutique Lifestyle Digital Summit will be held September 17 with the message of 2020, “Dare to Adapt.” Top creative minds in hospitality will headline interviews, panel discussions, keynotes, bootcamps and newly designed formats including mentor power-hour sessions, a virtual trade show & invite-only meetups. The 2020 StayBoutique™ Award winners will also be announced during the summit with a special ceremony recognizing the most innovative and successf
Tourism Tidbits: Fundamental Questions to Ask When Developing a Tourism Business Plan in an Age of Pandemics
Dr. Peter Tarlow | July 2, 2020
By Dr. Peter Tarlow Traditionally, the summer months are a great time to see where one’s business is headed and what future challenges it will have. In this period of rebuilding after so much of the tourism has closed down, the need for a new and updated business plan is more important than ever. Perhaps the number one reason why a tourism business fails be that business a place of lodging, an attraction, a place of dinning, or a form of transportation, is the lack of a well thought through business plan. All business ventures are risky, but as we have seen in this period of pandemics, tourism businesses often have special challeng
You Can’t Automate Your Customer Relationship
Shep Hyken | July 1, 2020
By Shep Hyken I recently wrote an article in Forbes about how three out of four customers are more loyal to your employee than your business. This research came from OnePoll on behalf of DaySmart Software. They surveyed 2,000 Americans and found that in many businesses, customers are more loyal to the employee—so much so that almost half (48%) will follow their favorite employee if they leave to work at a competing business. What does that mean for you? Dr. Bobby Low, co-founder of alignXM, a company that that helps its clients understand the human experiences that impact their long-term success, commented on the article and wrot
Do Not Let Covid Infect Your Brand
Keith Kefgen | July 1, 2020
By Keith Kefgen The first thing that came to mind when Marriott International furloughed two-thirds of its corporate and property staff was – Is this going to severely impact the Marriott brand and the relationship with their most important asset: PEOPLE. Many blue-chip companies in hospitality, gaming and travel followed suit. These same companies have spent untold millions over the past decade building both a customer and an employment brand. Would their reputation be severely impacted in ninety days? I sought the expertise of my friend Anshuma Lal, founder of branding agency Human Made NY, to weigh in on the issue. Here is what she ha
“Travel, As We Knew It, Is Over,” But There Are Hopes Still
Linchi Kwok | July 1, 2020
By Linchi Kwok Airbnb co-founder Brian Chesky talked about the future of travel in a CNBC interview last week. He stated: “Travel, as we knew it, is over. It doesn’t mean travel is over, just the travel we knew is over, and it’s never coming back. It’s just not.” His statement made headlines last week, but he also suggested in the same interview: “… travel is going to come back. It’s just going to take a lot longer than, you know, we would have thought, and it’s going to be different.” What do you think? Will people travel again? The glass is half empty Some places saw a spark of confirmed infected c