
Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Marriott Signs With The Armour Group Limited for MUIR, Autograph Collection in Nova Scotia
Marriott International | July 1, 2020
Toronto, ON – July 1, 2020 – Marriott International, Inc. (NASDAQ: MAR) today announced a deal to bring its Autograph Collection brand to Halifax, Nova Scotia with a 110-room hotel to be called MUIR, Autograph Collection. The property’s developer, The Armour Group Limited, expects to open the hotel in Spring 2021 as part of Queen’s Marque, a mixed-use project in the heart of Halifax that is poised to redefine the city’s waterfront. “We’re delighted to be working with The Armour Group to open our first Autograph Collection hotel in Nova Scotia, in the much loved city of Halifax – a destination where domestic and internationa
U.S. Travel Strongly Encourages Mask Usage, Healthy Travel Practices
The U.S. Travel Association | July 1, 2020
WASHINGTON (July 1, 2020)—U.S. Travel Association President and CEO Roger Dow issued the following statement on the importance of mask wearing and adhering to healthy travel practices at the forefront of the Fourth of July holiday and throughout the summer travel season: "While Americans move about certain regions of the country, we are keenly aware of the increase in cases as we head into the Fourth of July holiday weekend, traditionally a busy period for travel. The travel community strongly urges visitors and residents alike to wear masks and adhere to all healthy practices, such as physical distancing, frequent hand washing and remai
Oracle Ecosystem Ignites Innovation to Accelerate Hospitality Recovery
Oracle Hospitality | July 1, 2020
Oracle Hospitality’s open architecture gives vendor-partners an expedited path to integration helping hoteliers prepare for the new next REDWOOD SHORES, Calif. – July 1, 2020 – Oracle Hospitality is committed to helping the hospitality industry get back to business. To support this effort, Oracle, with support from HTNG, recently hosted Innovation Week, a collaborative event dedicated to accelerating the industry’s recovery and accommodating the rapidly evolving demand for low or contactless guest and employee interactions. The inaugural event drew 465 attendees across more than 200 hospitality technology organizations from 48 coun
Revenue Matters and MPA Digital Merge
Revenue Matters | July 1, 2020
DENVER, Colorado – July 1, 2020 - In an ambitious drive to maximize revenue for current and future hospitality clients, Revenue Matters, with its unique, holistic approach to revenue management is proud to announce the merger with MPA Digital, a firm with over 30 years of CRM and loyalty marketing experience serving independent properties. “Over the past three years Revenue Matters has partnered in close collaboration with MPA Digital resulting in significant revenue increases for several high end, independent properties,” said Trevor Stuart-Hill, president of Revenue Matters. “We have proven that hotels and resorts benefit most wh
Leading Hoteliers Share Their Strategies for Navigating the COVID-19 Pandemic
David Berger | July 1, 2020
Hotel operators from coast to coast discuss how they’re employing new procedures and cutting-edge technologies to serve their guests safely during the COVID-19 pandemic By David Berger As I’ve reviewed the “Commitment to Cleanliness” tomes released by major hotel brands and management groups over the past month, I’ve been impressed by the dedication and attention to detail from the teams’ that put each together. Operating under extreme pressure as many of their colleagues faced furlough, they’ve outlined cleaning solutions and processes that will indeed make their guests feel more comfortable and mitigate risks to the heal
Springhill Suites By Marriott Opens in Winchester, Virginia Led by General Manager Bill North
SpringHill Suites by Marriott | June 30, 2020
Winchester, VA – June 30, 2020 – SpringHill Suites by Marriott in Winchester, Virginia announces that it has officially opened. The 96-suite hotel, located at 280 Market Street, will operate as a Marriott franchise, owned by BTB Hospitality LLC and managed by Marshall Hotels and Resorts of Salisbury, Maryland. General Manager Bill North, Director of Sales Meaghan Fox and Front Office Manager Kaitlyn Endicott lead the management team at the property. The SpringHill Suites Winchester is situated in Rutherford Crossing, just off Interstate 81 and US 11. The hotel offers guests convenient access to historic downtown Winchester, the Museum
Nobody Asked Me, But… No. 233: Hotel History: The Adolphus Hotel
Stanley Turkel | June 30, 2020
By Stanley Turkel, CMHS Hotel History: The Adolphus Hotel (407 rooms) The Adolphus Hotel was built by and named for Adolphus Busch, the founder of the Anheuser-Busch Brewing Company. Legend has it that Adolphus Busch donated the hotel to Dallas as a thank you for its enthusiastic acceptance of his famous Midwestern brew. It was designed in a Beaux-Arts style by architects Barnett, Haynes & Barnett of St. Louis who also designed the Hamilton Hotel, St. Louis; the Hotel Claridge, Memphis; the Connor Hotel, Joplin; the Marquette Hotel, St. Louis; the Southern Hotel, Chicago and the Mark Twain Hotel, Hannibal. The hotel, a full city
UNWTO and Sommet Education Offer 30 Scholarships Through “Hospitality Challenge”
UNWTO | June 30, 2020
The World Tourism Organization (UNWTO) has partnered with Sommet Education for an innovative Hospitality Challenge. The initiative will grant 30 scholarships for world class education programmes and support career climbers and switchers, entrepreneurs and innovators develop themselves and their projects and so help drive tourism’s recovery. Around the world, the COVID-19 pandemic has brought tourism to a standstill. Now, as the sector restarts, this competition is designed to identify ideas and individuals capable of accelerating recovery while promoting inclusivity and sustainability in the sector to invent the hospitality of tomorrow.