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Lakeland Hospitality Group and McKibbon Hospitality Open New SpringHill Suites in Lakeland, Florida
SpringHill Suites by Marriott | June 29, 2020
LAKELAND, FL (June 29, 2020) – Lakeland Hospitality Group, McKibbon Hospitality, and local officials gathered today to celebrate the grand opening of Lakeland’s newest and cleanest hotel, SpringHill Suites Lakeland, with a ribbon cutting and tours. The hotel, which broke ground on October 1, 2018, and was completed this spring, will be managed by Tampa-based McKibbon Hospitality with General Manager John Loute overseeing all operations and leading the team on property. “Opening this hotel – the first SpringHill Suites by Marriott in Lakeland - has been such a rewarding experience” said Wesley Barnett, manger of Lakeland Hospitali
U.S. Travel Reacts to EU Travel Ban
The U.S. Travel Association | June 29, 2020
WASHINGTON (June 29, 2020)—U.S. Travel Association Executive Vice President for Public Affairs and Policy Tori Emerson Barnes issued the following statement in response to the formal announcement that the European Union will still exclude most travelers from the U.S. as it opens its borders: "The E.U.'s announcement is incredibly disappointing, and a step in the wrong direction as we seek to rebuild our global economy. "In the U.S. alone, travel-related jobs account for more than a third of lost employment due to the fallout of the pandemic. Health is paramount, and the public has a major role to play by embracing best practices such
Asia-Pacific Hotels Post Monthly Performance Gains
HotStats | June 29, 2020
Asia-Pacific hotels may have reached their bottom. And that's a good thing. Gross operating profit per available room (GOPPAR) in May showed its first month-over-month (MOM) since December 2019, up 78.2% MOM jump, and at -$3.04 is making strides towards breaking-even after turning negative in March. Occupancy in May was up 7.4 percentage points compared to April to 26.6%. Though this is still 43.6 percentage points below May 2019 numbers, it’s the first time since February that occupancy placed above 25% in the region. This rise in volume drove the 39.5% MOM surge in RevPAR. Further contributing to the top-line, F&B revenue per av
The Castell Project, Inc. Releases “Black Representation in Hospitality Industry Leadership 2020” Report
Castell Project | June 29, 2020
ATLANTA, June 29, 2020—Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the “Black Representation in Hospitality Leadership 2020” report. The statistical document reflects the industry prior to the ongoing pandemic. Castell Project plans to release an updated report in January to show the impact on Black representation as the industry rehires. “While Black women and men account for one in five hospitality jobs according to the US Department of Labor, our research found they are a mere one in 65 hospitalit
Hospitality Financial Leadership: Chapter 8 – The Trial
David Lund | June 29, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. I arrived home that evening a li
Beyond Borders: Hospitality Updates from Across the Globe
Russell Kett | June 26, 2020
By Russell Kett Industry experts from around the globe share what they are seeing in their markets today, the status of travel restrictions, how their governments are supporting the industry financially, and how they see the recovery process starting and playing out. Held on Tuesday, June 23, 2020 Moderator: Leora Halpern Lanz, ISHC, Associate Professor of the Practice & Chair of the Graduate Program, BU SHA Panelists include: Kaushik Vardharajan, Faculty, BU SHA, Patricia Boo, Area Director LATAM, STR, Adeline Phua, HCC/ Verimag, Shanghai/Singapore, and Russell Kett, FRICS, Chairman, HVS London.
Fragile U.S. Hotel Industry Records Monthly Performance Gains
HotStats | June 26, 2020
April showers just may have been the thing hoteliers in the U.S. needed. Though May wasn't a full bouquet of flowers, green shoots certainly abounded. In the U.S., between April and May, total revenue per available room (TRevPAR) was up 39% (down 92% year-over-year) and gross operating profit per available room (GOPPAR) was up 32% to $-17.25 (down 116.2% YOY). The uptrend is a sign that April may have been the bottom and absent a surge in cases, which is a possibility, the expectation is that month-over-month (MOM) numbers will continue to improve, especially as more states move into Phase Two, which allows for non-essential travel to c
Case Surge Could Derail Middle East Momentum
HotStats | June 26, 2020
Like the rest of the world, the Middle East’s hotel industry fell off the cliff in March and sunk deeper in April. But if May is any indication, its fortunes may slowly be turning, albeit still well off pre-COVID levels. Momentum, however, could be blunted over the resurfacing of more cases across the region and some governments unwillingness to shut their economies back down. May saw month-over-month (MOM) jumps in the region in both total revenue and profitability. RevPAR in the region dropped off precipitously after February, and in May it hit $23.03, which, though 78.4% down from the same time a year ago, was up 5.9% over April, s