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Brian King Appointed President of Marriott International’s Caribbean and Latin America Region
Marriott International | June 25, 2020
Marriott International (NASDAQ: MAR) today announced that long-time company executive Brian King has been appointed President of the company’s Caribbean and Latin America region. Mr. King will take on his new role in January 2021 and will report to Craig Smith, who will assume the role of Group President, International at that time. Mr. King succeeds Tim Sheldon, who recently announced his retirement. “The Caribbean and Latin America is one of Marriott’s fastest growing regions and we’ll benefit greatly having Brian King at the helm as we continue to focus on meeting the needs of our guests, associates and owners,†said Mr. Smith
Maverick Hotels & Restaurants Appoints Laurent Boisdron as General Manager of Sable Hotel at Navy Pier
Maverick Hotels | June 25, 2020
CHICAGO (JUNE 2020) – Today, Founder & CEO of Maverick Hotels & Restaurants Robert Habeeb announces the appointment of industry powerhouse Laurent Boisdron to serve as General Manager of the leading firm’s flagship property and future staple in the city of Chicago: Sable at Navy Pier, a Curio Collection by Hilton in Chicago. With more than 25 years serving as an innovator in the hospitality space, Laurent has acquired extensive experience leading teams at upscale and luxury hotels worldwide, coming most recently from leading the staff at Conrad Hilton Manila. “Boisdron has had an extremely accomplished career to date, serving
How Meeting and Event Venues are Adapting to the New Normal
Larry Mogelonsky | June 24, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As the stay-at-home orders subsides and leisure travelers look to rediscover their own backyards, we cannot forget that numerous hotels around the world derive a healthy portion of their topline revenues from groups. And even after all the postponements, cancelations and booking credits, this side of the business is still a question mark insofar as when exactly it will return to 2019 levels. While undoubtedly a clearer picture will emerge as summer fades into fall, there are nevertheless several critical adjustments needed in the near-term as to how you can safely facilitate a confe
22 Best Practices for Your Wellness And Spa During and Post Covid-19
June 24, 2020
New ways of working, new consumption patterns, new ways of interacting with guests, and most certainly, new cleanliness standards - these are the norms by which the attractiveness of hotels will be now measured. These changes will be especially felt on the spa operational level, where a tight infrastructure leading to reassurance must be put in place. There is no doubt that the Wellness and Spa industry will experience an immense transformation as a result of the pandemic. After all, wellness and spa experiences are all about personal service and the human touch. However, despite all the changes, one thing will remain: people will still wa
STR: U.S. Hotel Results for Week Ending 20 June
STR | June 24, 2020
HENDERSONVILLE, Tennessee—U.S. hotel performance data for the week ending 20 June showed another small rise from previous weeks and less severe year-over-year declines, according to STR. 14-20 June 2020 (percentage change from comparable week in 2019): Occupancy: 43.9% (-41.8%) Average daily rate (ADR): US$92.20 (-31.7%) Revenue per available room (RevPAR): US$40.48 (-60.3%) “Occupancy was up another couple percentage points from last week, marking the 10th consecutive week of such an increase,†said Jan Freitag, STR’s senior VP of lodging insights. “Demand continues to be pushed upward by drive-to spots and the des
How to Measure Customer Retention
Shep Hyken | June 24, 2020
By Shep Hyken Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty. Loyal customers are important to all businesses regardless of industry or size—large, small, B2B or B2C. Most businesses know their numbers, but do they know the right numbers? It’s easy to measure customer satisfaction at different levels. We find out how they liked our experience. We know that if they liked the experience, that is the first step in getting them to come back. The “getting them to come back†number is different than the “were you happy with us?â
The Brenton Hotel in Newport, RI, to Open July 2020
The Brenton Hotel | June 24, 2020
NEWPORT, RI (June 24, 2020) – Located on the harbor in the heart of downtown Newport, RI, the newly built and locally owned Brenton Hotel is slated to open in July. The six-story hotel sits directly on Newport’s bustling waterfront, and features 57 rooms and suites, two food and beverage venues and on-site parking. Floor-to-ceiling windows throughout The Brenton’spublic spaces and guestrooms offer panoramic views of the world-renowned harbor and majestic historic cityscape. “Passion and style are at the heart of The Brenton,†said Andy Ross, managing director of the Brenton Hotel. “Newport is about tradition and fun, it’s
Nobu Hotel Chicago Set to for July 1, 2020 Opening
Nobu Hospitality | June 24, 2020
CHICAGO, June 24, 2020 - Nobu Hospitality, the globally established lifestyle brand founded by Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, proudly announces the preview, first-phase opening of Nobu Hotel Chicago. Situated in Chicago's vibrant West Loop, the hotel will feature: 115 guest rooms and suites; a signature Nobu restaurant and bar on the ground level that offers premier patio seating, The Rooftop at Nobu showcasing on the roof dining amidst unrivaled panoramic views of the city; flexible meeting and event space; a state-of-the-art fitness center; and an indoor serenity swimming pool. Guests can expect the company’s sig