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Indicators Show Travel and Hospitality Businesses Are Picking Up
Linchi Kwok | June 18, 2020
By Linchi Kwok Places are easing coronavirus restrictions. Travel companies are reopening their business with enhanced sanitizing measures. People are ready to travel again. Do you see early signs of recovery? Here are some positive updates, although it is still too early to claim it is business as usual. TSA The Transportation Security Administration (TSA) reported that 430,414 people passed the security checkpoints at airports on Monday, June 8. That was about five times the record low traffic day of 87,543 in April and accounted for 16.27% of the air traffic in the same weekday one year ago at 2,644,981. It is worthy to
You May Not Know It, But You’re in the Subscription Business
Shep Hyken | June 18, 2020
By Shep Hyken I have an idea about renewals. Most people think that a renewal applies to some type of subscription. You renew your subscription to a magazine, a maintenance contract or a software program. But what if renewal had a broader meaning? What if renewal simply meant that the customer comes back—again and again? While repeat business may not be as steady as a subscription renewal, it can still be tracked in a similar way. A business with a true subscription model can predict renewals. Over time, any business can track return customers who, in a sense, are renewing their trust in the business to purchase from them again.
Choice Hotels Announces 2020 ‘Best of Choice’ Award Winners
Choice Hotels | June 18, 2020
ROCKVILLE, Md., June 18, 2020 - Choice Hotels International, Inc. (NYSE: CHH) today announced the hotels named as "Best of Choice" award winners. One hotel was selected from each Choice brand for their commitment to superior guest service and operational excellence, and rank among the top properties in Choice Hotels' portfolio. The properties achieved high performance scores and exceptional guest ratings. "Recognizing stellar performance is one of the highlights of my role, and I want to offer my sincere thanks and congratulations to this year's Best of Choice winners," said Patrick Pacious, president and chief execut
The Benefits of Service Design
June 18, 2020
On a global scale, the tourism industry impacts over 284 million jobs. These jobs comprise an enormous sector of the global economy, with these organizations focusing on providing customers with outstanding experiences. Rather than selling their customers and clients particular products to fulfill pain points, these businesses instead focus on providing customers with a promised experience. It is through these emotion-driven interactions that customers determine if their needs have been met and their view of this particular business. Within this sector, therefore, the idea of service design has a tremendous impact. Through service design,
Choice Hotels’ Extended Stay Portfolio Shows Continued Resilience
Choice Hotels | June 18, 2020
ROCKVILLE, Md., June 18, 2020 - Choice Hotels International, Inc.'s (NYSE: CHH) strategic focus on the resilient extended stay segment continues to position the company for long-term success. Its brands, which include WoodSpring Suites and Suburban Extended Stay in the economy segment, and MainStay Suites and recently launched Everhome Suites in midscale, have achieved notable, industry-leading performance amid the current worldwide decline in travel demand. Choice Hotels' extended stay portfolio – led by WoodSpring Suites, the company's largest brand in the segment — outperformed the overall industry in several ways over the pas
Covid-19 and The Hotel Resort Buffet: The Last Supper*?
Fred DeMicco | June 18, 2020
By Frederick DeMicco The summer of 2020 will be a year without many vacation holidays. The fear of Covid-19 will dissuade many tourists from traveling. So, in the United States especially, will loss of income from jobs placed on hold in response to the pandemic. From the “Fhobia of Flying” to those tourists lured by the sands of the Mediterranean, the Fear to take Flight now dominates the travel market. It does not help that some countries’ borders remain closed, and many also have Pre- and Post-Covid quarantines. Few events short of nuclear war could be as devastating to the global economy. Tourism is its heartbeat and a major co
RingMD and PROVision Partners Bringing Integrated Telemedicine Platform to Hotel and Cruise Industries
RingMD USA Inc. | June 18, 2020
Globally deployed platform ensures an exceptional guest/passenger experience while providing a contactless medical outreach solution essential in today’s travel environment BOSTON AND NEW SMYRNA BEACH, FLORIDA, JUNE 18, 2020 — As hoteliers and cruise operators prepare for reopening, virtually all brands are deploying heightened sanitation practices, social distancing processes, and other health safety programs to protect travelers as part of today’s “new normal.” But to go a crucial step further and provide last-mile assurances that travel is safe, RingMD USA Inc. has partnered with PROVision Partners International to bring trust
Hotel Report: $16.8 Billion Loss in State & Local Tax Revenue From Hotels in 2020 Due to COVID-19 Impact
AHLA | June 18, 2020
WASHINGTON (June 18, 2020)—As a result of the sharp drop in travel demand from COVID-19, state and local tax revenue from hotel operations will drop by $16.8 billion in 2020, according to a new report by Oxford Economics released today by the American Hotel & Lodging Association (AHLA). Hotels have long served as an economic engine for communities of all sizes, from major cities, to beach resorts, to small towns off the interstate—supporting job creation, small business opportunities and economic activity in states and localities where they operate. Hotels also generate significant tax revenue for states and local governmen