Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Hotel Market Analysis: 8 Ways Hotels Should Combat the Crisis
EHL Hospitality Insights | June 11, 2020
An analysis of how Covid-19 has affected the hotel market and the importance of adapting to new parameters in staffing, marketing and technology to avoid extinction. Impactful consequences of the current crisis The coronavirus has taken an unprecedented toll on the travel industry. At the time of writing, every single actor has been taking concrete actions and cutting costs to keep their head above water. As a hotelier, you have most likely had to make fast and difficult choices to shelter your business from the crisis, involving an immediacy factor often leaving you with nose to the grindstone, unable to craft a long-term strategy. However
Creativity Comes From Challenge
Michael Buono | June 11, 2020
By Michael Buono COVID-19 has challenged us personally and professionally to reevaluate how we interact and transact. Collectively as an industry, we are examining hospitality concepts and redefining experiences in the immediate, short- and long-term. Good concepts will carry over and areas that were not thriving pre-pandemic are unlikely to reemerge. This is a time of refinement and cleanse. Balancing the bottom line Balancing the bottom line is now a two-part equation. Existing projects must adjust through a comprehensive review; a deal initially showing x, is now x minus one. Initial underwriting requires a specified output and
Remington Hotels Appoints Don Falgoust as Vice President Food & Beverage Strategy Execution
Remington Hotels | June 11, 2020
DALLAS (June 11, 2020) – Remington Hotels announced today the appointment of Don Falgoust as Vice President of Food & Beverage Strategy Execution, who will lead all F&B initiatives for Remington Hotels’ 87 properties. Bringing close to 35 years of experience in the hospitality industry to the role, Falgoust will be responsible for providing strategic leadership, guidance and direction for all new and existing concepts and initiatives, collaborating with the Remington Hotels development team and hotel owners on F&B ideation and operations for new build and conversion hotels and working alongside operations and sales leaders
New Canopy by Hilton Tempe Downtown Set to Open in Arizona
Canopy by Hilton Tempe Downtown | June 11, 2020
TEMPE, Ariz. (June 11, 2020) – The Southwest’s first Canopy by Hilton will open its doors on June 16 in the heart of downtown Tempe, ushering in a contemporary, full-service hotel offering guests a local experience with a boutique feel, all within the central core of one of the most vibrant, dynamic and growing cities in Arizona. Owned and developed by Driftwood Capital, Canopy by Hilton Tempe Downtown, the new 198-room hotel at the corner of University Drive and Myrtle Avenue, boasts spacious guest rooms and suites, along with approximately 5,000 square feet of flexible meeting and event space. Bookings for overnight stays a
An Unexpected Detour: The Cleveland Hotel Market in the Wake of COVID-19
Adam Zarczynski | June 11, 2020
By Adam Zarczynski Coming into 2020, the United States hotel industry was ready to build on the record-setting performances of the past few years. In 2019, RevPAR and ADR reached the highest levels ever tracked by STR. While some experts warned of oversaturation with the number of new properties built in recent years, nobody could have predicted the current state of the industry as a result of the COVID-19 pandemic. For most of April, weekly RevPAR declines of more than 80% year-over-year across the United States were common. While resort destinations such as Hawaii and parts of Florida have seen tremendous decline in hotel performance, th
Owned and Managed by InterMountain Management, TownePlace Suites by Marriott Opens in El Paso, Texas
TownePlace Suites by Marriott | June 11, 2020
El Paso, TX – June 11, 2020 – The TownePlace Suites by Marriott El Paso East/I-10 has officially opened for business. The new 92-suite hotel is built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the El Paso area. Located at 11521 Gateway Boulevard W, it will operate as a Marriott franchise, owned and managed by InterMountain Management, LLC of Monroe, Louisiana. “We are excited with the continued growth of the TownePlace Suites brand in the El Paso area,” said Diane Mayer, Vice President and Global Brand Manager, TownePlace Suites at Marriott International
The Ritz-Carlton, Amelia Island Appoints Greg Cook as General Manager
The Ritz-Carlton, Amelia Island | June 11, 2020
AMELIA ISLAND, FL (June 11, 2020) –The Ritz-Carlton, Amelia Island, north Florida’s premiere luxury resort, is delighted to announce the promotion of Greg Cook as General Manager. Cook was formerly an Area General Manager, with oversight of The Ritz-Carlton, Amelia Island included in his leadership portfolio, and has been intimately involved with all aspects of the property. In his new role, Cook will manage all aspects of the resort, amplifying the success of the award-winning hotel, while cultivating new relationships and providing exceptional guest service. His vision and acumen have been tapped for major projects on-site, includi
Global Hotel Stay Data Shows U.S., Canada Follow China’s Precedent of Early Recovery With 30% Increase in May
Onyx CenterSource | June 11, 2020
Dallas, Texas (June 11, 2020) – While globally hotel stays remain relatively flat at all-time lows, the U.S. and Canada saw stays increase 10-30% week-over-week in May, according to the latest data from Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry. OnyxComp internal analytics show recent hotel stay trends in parts of the U.S. and Canada follow earlier data from China, shared on the Onyx blog yesterday, indicating signs of initial market recovery. In contrast, South America continues to see low hotel stay volumes, in line with the region’s ongoing struggle to contain COV