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Cambria Hotels Introduces Third Florida Location in Madeira Beach
Cambria Hotels | June 10, 2020
ROCKVILLE, Md., June 10, 2020 -- Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its expansion with the opening of the Cambria Hotel St. Petersburg – Madeira Beach Marina. The five-story, 125-room hotel joins the Cambria Hotel Ft. Lauderdale Airport South & Cruise Port and the Cambria Hotel Miami Airport – Blue Lagoon as the brand's third location in Florida. The Cambria Hotel St. Petersburg – Madeira Beach Marina is situated at 15015 Madeira Way in Madeira Beach, Florida. The waterfront hotel is conveniently located in Madeira Beach Town Center, near leisure attractions su
Tourism Can Promote Solidarity and Trust
The World Tourism Organization (UNWTO) | June 10, 2020
As UNWTO leads the restart of tourism, the Secretary-General of the United Nations has sent a landmark message to the world, highlighting the sector’s unique role in advancing the 2030 Agenda for Sustainable Development and in protecting the most vulnerable members of our societies. As the world faces the devastating consequences of the COVID-19 pandemic, the tourism sector is among those being affected most severely. Travel is down, fear is up, and the future is uncertain. Tourism is an essential pillar of the 2030 Agenda for Sustainable Development. The livelihoods of many depend on it, especially women and particularly in the
Taking the Extra Step to Deliver Amazing Service
Shep Hyken | June 10, 2020
By Shep Hyken Sometimes a little creativity and extra effort can make a big difference in the customer experience. One of our followers, David Turk, shared an article from a recent issue of the New York Times about how a server at an upscale restaurant “astonished” a guest with an amazing display of customer service. The short version of the story is that a woman went to dinner at one of the finest restaurants in New York. From experience, she knew it was difficult to get her favorite beverage, Dr. Pepper, so she brought her own and requested a glass of ice—nothing else. When the server returned with a crystal glass filled wi
More Than 197M Travel & Tourism Jobs Will Be Lost Due to Prolonged Travel Restrictions
June 10, 2020
• WTTC says Governments must act now to save the sector • Prolonged travel restrictions and lack of urgency will result in the loss of $5.5 trillion in T&T GDP • Worst-case scenario can be avoided if governments around the world follow four-point plan for recovery and start easing restrictions now, ahead of the summer London, UK: More than 197 million jobs could be lost in the global Travel & Tourism sector if barriers to global travel, such as blanket anti-travel advisories and quarantine measures remain in place, according to new research from the World Travel & Tourism Council (WTTC). T
Planning the Aftermath of Post-Covid Hotel Luxury
Larry Mogelonsky | June 10, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The challenges facing hotels in the post-Covid environment are massive. Old planning guidelines are irrelevant. For hotels in the luxury segment, where close contact with guests was almost literally mandated, it will be particularly pressing to find new ways to meet these time-honored standards. To help navigate the immediate challenges of reopening a luxury property amidst so much fear, uncertainty and new policy requirements, I’ve recruited four veteran GMs to demonstrate how leaders from across North American are tackling the problem: Franck X. Arnold, General Manager of t
Hospitality-Tech & COVID Roundtable
June 9, 2020
Insights to Position Your Hospitality-Tech Company for a Post-COVID World Join hospitality-tech leaders from Hyatt Hotels, Knowland, and SHR on Thursday, June 11th for a discussion and shared insights around the future of hospitality-tech in a post-COVID world. Panelists Jeff Bzdawka, Robert Post, and Rod Jimenez will join host Dexter Hopen from Serent Capital on June 11th at 12pm EST / 9am PST to discuss: The future of hospitality-tech in a post-COVID world What the data is telling us about recovery How hospitality technology buyers are evaluating purchasing decisions How hospitality-tech leaders can not only survive COVID,
Nearly 3 Million UK Travel & Tourism Jobs Could Be Lost Due to Prolonged Travel Restrictions, According to New Research From WTTC
June 9, 2020
09/09/2020 - • Up to 2.9 million jobs are at risk in the UK Travel & Tourism sector alone • Prolonged travel restrictions could result in the loss of $186bn to UK GDP • 1.7m jobs could be saved if restrictions are removed in June • Worst-case scenario can be avoided if UK follows four-point plan for recovery London, UK: Nearly three million jobs could be lost in the UK Travel & Tourism sector if barriers to global travel, such as quarantine measures and blanket anti-travel advisories remain in place, according to new research from the World Travel & Tourism Council (WTTC). The deva
How COVID-19 Is Eating Into Hotel Profit
HotStats | June 9, 2020
COVID-19 plunged a knife in the collective heart of the global hotel industry and in one fell swoop destroyed demand, sending revenue and profit to historically low levels. This global pandemic is the most harrowing event to ever besiege the hospitality industry. As stridently as room sales have plummeted, the crash in food and beverage (F&B) is even louder. We reviewed March data to see how deeply the F&B department has cratered and what this means for Conference and Banqueting (C&B) and other areas of the profit-and-loss statement (P&L). The volume of business for U.S. hotels decreased dramatically in March: a 48.8-per