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The First 100 Days
Adam Knight | June 3, 2020
By Adam Knight As we start looking at a post-coronavirus world, there’s an opportunity for savvy managers and business owners to outline an action plan that will launch them out of their current situation and provide the momentum needed to be successful in our new normal. It wasn’t until Franklin D. Roosevelt took office in 1933 that a president’s first 100 days became a topic of discussion. After inauguration he moved quickly to pass 15 major pieces of legislation. This level of productivity was unheard of at the time and lead to enormous popularity. Roosevelt actually coined the term "first 100 days" during a radio address in Ju
Cloud5 Announces Webinar Series to Help Hoteliers Leverage Technology Post-COVID-19
Cloud5 Communications | June 3, 2020
Session 1: The New Dawn of IoT in the COVID-19 World, June 10 at 1PM ET June 3, 2020 - Mass adoption of IoT has been expected for many years with some hospitality brand leaders very bullish on their predictions despite several years of deployment and support challenges. Now that COVID-19 is fundamentally changing our industry and the application of technology, hoteliers need trouble-free solutions. This webinar will look at how IoT can help hotels operate more efficiently and deliver on guest ever-changing expectations in the new normal. Join us on a journey from quarantine to innovation. clique What the state of IoT is today for hospit
Tourism Tidbits: The Road to Recovery: The Rebirth of Tourism
Dr. Peter E. Tarlow | June 3, 2020
By Dr. Peter Tarlow June 2020 During the last three months, the travel and tourism industry around much of the world for the most part came to an almost complete halt. Three months later we now face the new task of moving from the shock of what was to creating a world of what will be. It now becomes all of our jobs to find ways for the travel and tourism industry to be reborn. In the immediate future this process of renewal means that tourism leaders, both in the public and private sector, will have to accept the fact that our world has changed and they will need to find new and creative ways to go from an almost total tourism stopp
Israel’s Ministry of Tourism and Ministry of Health Announce Purple Standard for Reopening and Operating Hotels
the Israel Ministry of Tourism | June 3, 2020
NEW YORK – June 3, 2020 – In preparation for reopening Israel to both domestic and international tourism, Israel’s Ministry of Tourism and Ministry of Health have outlined a new “Purple Standard” for operating hotels in the country. For hotels to remain in compliance with the new standard, they must reach and maintain several benchmarks outlined by Ministry of Health officials that will deem the property safe for travelers. “It’s extremely important that hotels across our country maintain a high level of health and sanitation standards to ensure travelers’ safety when visiting Israel,” said Asaf Zamir, Israel’s Minister
The Middle East’s Ghastly Hotel Numbers in April Could Be the Bottom
HotStats | June 3, 2020
Middle East profit per available room turned negative in April, as the region continued to be battered by COVID-19. And while hotel performance data will continue to be anemic for the near-term, May could see the first buds of promise emerge, according to one industry leader in the region. Mark Willis, CEO of Middle East & Africa at Accor, in a recent interview with Bloomberg, noted an uptick demand in May, including specific signs of positivity in the UAE and Saudi Arabia and a “positive vibe in Dubai.” April, meanwhile, reached new lows for the region. Ramadan (April 23-May 23) did little to improve hotel performance, as even
HFTP’s HITEC San Antonio Announces New Era Strategy Experts as 2020 Keynote Speakers
HFTP | June 3, 2020
Hospitality Financial and Technology Professionals (HFTP®) is ready to usher in a return of the face-to-face, hospitality meeting with its upcoming North American Hospitality Industry Technology Exposition and Conference (HITEC®). Raising the event's relevance are three innovative strategists who will deliver thought-provoking keynotes responsive to today's recovering hospitality climate. These big picture sessions will explore how to raise your company's digital profile — Erik Qualman; emerging technologies important for adapting to the new hotel environment — John Picard; and what customer service will look like post-pandemic — Just
Ridiculous Interpretation of Rules
Shep Hyken | June 3, 2020
By Shep Hyken This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there was a hidden camera hoping to get a crazy reaction to the interaction I’m about to share with you. I was at an airport and wanted some breakfast. There was just one person ahead of me in line. I heard her order a bacon, egg and cheese sandwich, hash browns and an orange juice. After placing her order, she stepped aside. The woman behind the counter asked what I’d like. I responded, “I’ll have exactly what that customer in front of me just ordered.
Covid-19: Winning Back Trust and Creating Safe-Havens Through Effective Communication
EHL Hospitality Insights | June 3, 2020
The key to building and regaining trust with your stakeholders, employees and customers is to be transparent and keep communication channels open. Here are a few tips on what to think about when it comes to your communication strategy. Inform your customers about how you’re handling the crisis. Be clear about what you’re doing to keep them safe. Let them know what to expect before they arrive for their stay, and what safety measures you’re putting in place to make their stay as safe and germ-free as possible. Be empathetic and keep your communications truthful. Show consideration for those affected by the crisis and spell out wh