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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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The Beginning Is Near… Time to Get Back to Hospitality
Aspire | June 2, 2020
Aspire announces The Art of Hospitality, a new and highly relevant service delivery training program to support the hospitality industry as they re-open and re-enter their respective markets. “The challenges our tourism community faces are significant and complex. Guest service delivery needs to be re-thought, re-processed and team members need to be re-trained as we get back to work.”, says JC Thompson, Aspire’s Chief Operating Officer. Over the past 25 years Aspire’s research based and strategic approach to culture driven guest service training has allowed us to position the guest experience as a true competitive advantage and se
Anant Operations Selects SalesAndCatering.com STS Cloud System for 9 Properties
SalesAndCatering.com, LLC | June 2, 2020
Powerful STS Cloud Sales Solution Lets Property Teams Cross-Sell Remotely and Verify Room Inventory, Rates and Meeting Space, Track Sales Revenue for Ownership MOUNT PLEASANT, SC, June 2, 2020 – SalesAndCatering.com announced that Anant Operations replaced its legacy system with the STS Cloud Sales and Catering System at its ten properties. Nebraska-based Anant operates mid-scale Marriott and IHG lifestyle brands. STS Cloud is a full-function, cost effective sales and catering software system used by hundreds of properties and multi-property hotel groups. Click here for information on SalesAndCatering.com. “We recently installed the
Bartech Addresses the Post-COVID Hotel Environment With Launch of Minibar+ for Remote Operation and Control
Bartech | June 2, 2020
New application seamlessly upgrades Bartech manual minibars with semi-automatic functionality, adding centralized operation, cost control and enhanced safety LAS VEGAS — JUNE 2, 2020 — Bartech, a Las Vegas-based provider of automatic, profit-generating minibar solutions for the global hospitality industry, has unveiled Minibar+, an innovative solution that enhances Bartech’s manual minibars with semi-automatic functionality. Simple to set up and implement, Minibar+ is a “plug and play” solution that is available as a downloadable application, easily adding semi-automatic functionality to Bartech’s manual units to give hotel ope
Hotel Internet Services Supports Enhanced Guest Safety Initiatives by Providing Hoteliers With Insight on Latest in Contactless Technology Best Practi...
Hotel Internet Services, Inc. | June 2, 2020
Leading provider of in-room connectivity technologies partnering with hoteliers to ensure their ability to reduce surface contact risks while enhancing social distancing abilities. CLEARWATER, Fla. — June 2, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its strengthening of efforts to ensure that hoteliers are able to cater to guest health concerns by working with properties to increase the availability of contactless and social distancing compatible in-room services. By leveraging its expertise in comprehensive guestroom television-based ser
STR: U.S. Hotel Profits Fell 116.9% in April
STR | June 1, 2020
BROOMFIELD, Colorado—U.S. hotel gross operating profit per available room fell 116.9% during April 2020, according to the latest monthly P&L data release from STR. In a year-over-year comparison with April 2019, the industry reported the following: GOPPAR: -116.9% to US-$17.98 TRevPAR: -92.9% to US$17.39 EBIDTA PAR: -140.2% to US-$32.30 LPAR (Labor Costs): -72.8% to US$20.80 “Whereas only the later portion of March was affected, April was the country’s first full month in the COVID-19 world, and the impact on U.S. hotel profitability was historic,” said Joseph Rael, STR’s senior director of financial performa
Hilton College Initiates First-Ever Hospitality Hackathon (HC3), Sponsored by HFTP; Challenges Students From Hospitality Programs Across the Globe
Hilton College | June 1, 2020
The University of Houston Conrad N. Hilton College of Hotel and Restaurant Management, in partnership with Hospitality Financial and Technology Professionals (HFTP®), are addressing the immediate need for creative and thoughtful solutions that will assist hospitality companies to put their businesses back on track. To begin this critical dialogue, they are challenging students in hospitality programs across the globe with the first-time Hilton College Hospitality Hackathon. The competition, running the course of the summer (June 1-August 8), asks participants to tackle COVID-19 head-on and address the challenges it has posed to all sectors o
Restrictions on Tourism Travel Starting to Ease but Caution Remains, UNWTO Reports
THE WORLD TOURISM ORGANIZATION (UNWTO) | June 1, 2020
The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response to COVID-19. As the United Nations specialized agency releases its Global Guidelines for Reopening Tourism, signalling a transition into gearing up for stronger and better recovery, 3% of all global destinations have now taken steps to ease travel restrictions. UNWTO has been monitoring the global response to COVID-19 since the start of the pandemic. The fourth edition of its COVID-19 Related Travel Restrictions: A Global Review for Tourism report, released to
The Path Towards Customer-Centricity in Hospitality
Alessandro Inversini | June 1, 2020
By Alessandro Inversini Customer-centricity - or guest-centricity - should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors on this topic, almost all of them have the perception of being fully guest-centred. This is very interesting as our industry needs really to cater to guests during all the stages of their customer journey. However, looking at the academic literature in the field, what appears clear is that there is scant evidence of organizations really addressing customer-centricity in every aspect of their service delivery and operati