Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
CATEGORY NAME
JN+A and HVS Design Release 2020 Hotel Cost Estimating Guide
JN+A | June 1, 2020
Rockville, Md. (June 1, 2020) Jonathan Nehmer + Associates, Inc. (JN+A) and HVS Design, leading Architecture, Interior Design, and Project Management firms specializing in the hospitality industry, are proud to announce the release of the 2020 Hotel Cost Estimating Guide. The Guide is a comprehensive listing of capital expenditure construction and FF&E costs for hotel renovations. Now in its twelfth year, the 2020 Hotel Cost Estimating Guide evaluates costs in a variety of hotel tiers including Economy, Extended Stay, Midscale, Upscale, Upper Upscale, and Luxury. Within each tier, costs are separated into the categories of Guestroo
Global DMC Partners Releases Latest Meetings & Events Survey Results
Global DMC Partners | May 28, 2020
Findings reveal the dramatic impact of COVID-19, that incentive programs and face-to-face events are not fully replaceable, and that fear remains the greatest barrier to overcome Washington, D.C. – May 28, 2020 – Global DMC Partners (GDP), the leading global network of independently owned destination management companies (DMCs) and creative event experts, today announced the results of its most recent Meetings & Events Pulse Survey, focusing on the widespread impact of the COVID-19 global pandemic to the MICE industry. Conducted April 27 through May 4, 2020, the survey polled 374 respondents from the meetings and events industry.
The Incomplete Answer
Shep Hyken | May 28, 2020
By Shep Hyken I recently wrote about the expected experiences gap, where the customers’ expectations—based on the experiences they have with their favorite companies—are higher than what they receive from the company they are currently doing business with. We heard from one of our Shepard Letter subscribers, Jared Lender, who gave us another example of a gap, one that results from incomplete information. In other words, it’s the gap between the answer the customer received the first time they asked and the answer they should have received. This may have happened to you. You reach out to a salesperson or customer support age
STR: Middle East and Africa hotel performance for April 2020
STR | May 28, 2020
LONDON—Showing the impact of the COVID-19 pandemic, hotels in the Middle East and Africa reported unprecedented performance lows during April 2020, according to data from STR. U.S. dollar constant currency, April 2020 vs. April 2019 Middle East Occupancy: -58.0% to 31.2% Average daily rate (ADR): -35.1% to US$95.54 Revenue per available room (RevPAR): -72.7% to US$29.82 Africa Occupancy: -79.8% to 12.5% ADR: -31.1% to US$77.85 RevPAR: -86.1% to US$9.75 Both the Middle East and Africa saw their lowest absolute occupancy and RevPAR levels for any month on record. Local currency, April 2020 vs. April 2019
STR: Central/South America Hotel Performance for April 2020
STR | May 28, 2020
LONDON—Reflecting impact from the COVID-19 pandemic, the Central/South America hotel industry reported historic performance lows during April 2020, according to data from STR. U.S. dollar constant currency, April 2020 vs. April 2019 Occupancy: -79.7% to 11.6% Average daily rate (ADR): -28.7% to US$61.83 Revenue per available room (RevPAR): -85.5% to US$7.17 The absolute occupancy and RevPAR levels were the lowest for any month on record in the region. Local currency, April 2020 vs. April 2019 Panama Occupancy: -69.2% to 14.0% ADR: -49.1% to PAB47.71 RevPAR: -84.3% to PAB6.69 The absolute levels in each
How COVID-19 Can Stimulate Healthier Hospitality Leadership
Petra Deuter | May 28, 2020
By Petra Deuter Much has already been written about how travel and tourism will be irrevocably changed by the coronavirus pandemic. Optimists and realists alike are focusing on more environmentally friendly ways of reaching our chosen destinations, more sensitive ways of considering local culture and more sustainable, ethical methods of sharing and distributing the financial benefits of tourism. But what about the hospitality and in particular the hotel industry itself? If there was ever a time for us to engage in honest, unflinching self-reflection, this is it. As travelers and vacationers are ready and willing to change their habits,
STR: Asia Pacific Hotel Performance for April 2020
STR | May 28, 2020
SINGAPORE—Reflecting the effects of the COVID-19 pandemic, the Asia Pacific hotel industry reported record lows in the three key performance metrics during April 2020, according to data from STR. U.S. dollar constant currency, April 2020 vs. April 2019 Occupancy: -60.3% to 28.0% Average daily rate (ADR): -44.8% to US$54.97 Revenue per available room (RevPAR): -78.1% to US$15.38 The absolute levels in each of the three KPIs were the lowest for any month on record in the region. Local currency, April 2020 vs. April 2019 South Korea Occupancy: -70.8% to 20.0% ADR: -21.0% to KRW112,897.83 RevPAR: -76.9% to KRW
STR: Europe Hotel Performance for April 2020
STR | May 28, 2020
LONDON—Reflecting the impact of the COVID-19 pandemic, Europe’s hotel industry reported unprecedented performance lows during April 2020, according to data from STR. Euro constant currency, April 2020 vs. April 2019 Occupancy: -84.6% to 11.1% Average daily rate (ADR): -30.1% to EUR77.52 Revenue per available room (RevPAR): -89.2% to EUR8.58 The absolute occupancy and RevPAR levels were the lowest for any month on record in Europe. Local currency, April 2020 vs. April 2019 Russia Occupancy: -89.0% to 7.2% ADR: -25.3% to RUB3,712.65 RevPAR: -91.8% to RUB267.20 The absolute levels in each of the three me