Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Paramount Hotel Group Adds Hampton Inn in Kennebunk, Maine to Management Portfolio
Paramount Hotel Group | May 28, 2020
Kennebunk, Maine – May 27, 2020 – Paramount Hotel Group, a full-service third party hotel management company, announced today that it has added the Hampton Inn in Kennebunk, Maine to its portfolio of properties managed. This hotel represents the seventh hotel added to the Paramount portfolio within the last 12 months. Paramount Hotel Group President Ethan Kramer made the announcement. The Hampton Inn Kennebunk is only three years old, having opened mid-2017. Each of the hotel’s stylish guestrooms feature vintage seacoast style and decor, a work desk, free WiFi and a clean and fresh Hampton bed®. You’ll find a refrigerator and a mi
Quality Inn & Suites Garden of the Gods Completes Renovation in Colorado Springs
Hostmark Hospitality Group | May 28, 2020
COLORADO SPRINGS, May 28, 2020 – Quality Inn & Suites Garden of the Gods in Colorado Springs, Colo. has completed a renovation of its 124 guest rooms including newly remodeled bathrooms as well as new paint, furniture and fixtures. Since 2016, San Diego-based RAR Hospitality has been managing the branded hotel including its renovation and in February 2020, Chicago-based hotel management company, Hostmark Hospitality Group assumed RAR’s hotel collection including Quality Inn & Suites Garden of the Gods, managing the completion of the renovation. The hotel assumption of Quality Inn & Suites Garden of the Gods is part of Hostmar
Rosewood Hotel Group Appoints Joanna Gunn as Chief Brand Officer
Rosewood Hotel Group | May 28, 2020
With the appointment of Joanna Gunn as chief brand officer, Rosewood Hotel Group has added strong leadership to the company’s brand, marketing and communications team to support its ambitious expansion and growing presence in the global luxury hospitality arena. Gunn will oversee marketing direction for ultra-luxury Rosewood Hotels & Resorts®, deluxe New World Hotels & Resorts and business lifestyle KHOS hotels. Previously, Joanna was chief brand officer for Lane Crawford, a luxury multi-brand retailer, and brings more than 23 years’ luxury experience to her new position. She played a key role in building the Lane Crawford
HTNG Presents 2020 TechOvation Awards to Enseo, InnSpire, Nonius and Yoonik
Hospitality Technology Next Generation (HTNG) | May 28, 2020
CHICAGO (May 27, 2020) - Hospitality Technology Next Generation (HTNG), the premier technology solutions association for the hospitality industry, today revealed that four finalists have been named as winners of the 2020 HTNG TechOvation Award competition. The winning solutions are enseoCONNECT by Enseo, InnSpire ReviewMagic.AI by InnSpire, Nonius Cast by Nonius, and YooniK ID by YooniK. The annual HTNG TechOvation Award program brings together the latest industry innovations from hospitality technology solution providers all in one place. The first round of the competition hosted video presentations of the participants’ solutions onlin
Plungepacker Device Designed to Help Hotels Meet the New Cleanliness Expectations of Guests
Plungepacker | May 28, 2020
As The New England Journal of Medicine confirms Coronavirus in human stool, an innovative and cost-effective new solution addresses the risks for hospitality industry Wisconsin Dells, WI (May 28, 2020) – Industries across the globe need to adapt to the new standards to address cleanliness and hotels are no exception. Hygienic standards will be a top priority for hotel guests when they return, and current operational protocols will need to evolve to meet guest expectations to ensure they are safe and healthy at your property. Developers of the Plungepacker are announcing their hygienic transporting device for toilet plungers which ca
Utility Players as a Way to Save Hotels on Staffing
Larry Mogelonsky | May 27, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The post-Covid recovery will not mirror the initial reactions to the global lockdown for the hospitality industry. Namely, with hotels shutting down and laying employees off in droves, most properties will be reluctant to rehire all those previously let go because occupancies will take a long time to get to their pre-pandemic levels, thus not necessitating full staffing and recruitment. This can have a harmful impact on service delivery where much more is required from a leaner team, especially with the upgraded cleaning and sanitization protocols mandated by the new normal to make
Dream Hotel Group Signs With Beaty Capital for Dream Cleveland
Dream Hotels | May 27, 2020
NEW YORK, NY (May 27, 2020) – Celebrated hotel and brand management company Dream Hotel Group today announced plans to debut its flagship lifestyle brand Dream Hotels in the Rock and Roll Capital of the World, Cleveland, Ohio. Set to open in 2022, Dream Cleveland is part of a larger development housed within the city’s historic Masonic Temple and situated atop the new TempleLive music venue on Euclid Avenue. When complete, the project will feature a 207-room lifestyle hotel with chic and stylish, well-appointed guest rooms and suites and multiple dining and nightlife venues, as well as a fitness center, 100,000 square feet of meeting and
The Myth of ‘Crisis Leadership’
Keith Kefgen | May 27, 2020
By: Keith Kefgen Google the phrase “crisis leadership,” and you get over half a billion (yes, with a “b”) entries. It is one of the hot topics on social media now, with new entries appearing daily. Everyone in the business world is talking about it, and they all seem to characterize it the same way: that crisis leadership reflects a highly specialized skill set or psychometric profile that is significantly different than “everyday” leadership. The spirit or intent of these articles is certainly commendable. Indeed, leadership development remains as much an art as a science, and so data-driven guidance is critically important