Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
President and Director Hans Jenni Set to Retire From GHM
GHM | May 19, 2020
SINGAPORE (May 19, 2020) — After nearly 30 years at the helm of a pioneering hotel management group, Hans R. Jenni is retiring today as president and director of GHM. The group’s current CEO, Tommy Lai, will assume responsibility for GHM’s day-to-day operations and management. Since 1992, when Jenni co-founded GHM with Amanresorts group founder Adrian Zecha, his vision has led the management group down a succession of roads less travelled to little-known destinations. Names now synonymous with understated elegance and luxury accommodation – The Datai in Langkawi, The Legian in Bali, The Nam Hai in Hoi An, and the very successfu
As States Begin Opening Up, Survey Shows Travelers Expecting to Stay Closer to Home Over the Next Six Months
MMGY | May 19, 2020
The latest findings of the Travel Intentions Pulse Survey, conducted by MMGY Travel Intelligence, reveal just 36% of U.S. travelers intend to take a domestic leisure trip in the next six months. When asked about traveling after the pandemic subsides, the preference is to still travel domestically and closer to home. Fifty-seven percent of travelers say that following the pandemic they are more likely to book travel to U.S. destinations, and 43% expect to travel to destinations closer to home. Presently, approximately one-third of travelers remain committed to postponing, rather than canceling, scheduled travel for the months ahead. Activitie
Benchmark®, A Global Hospitality Company, Acquires Arizona-Based Hotel Management Company, Westroc Hotels & Resorts
Hotel Valley Ho | May 19, 2020
The Woodlands (Houston), Texas, May 19, 2020 - Two legendary hotels and resorts previously managed under the Arizona-based Westroc Hotels & Resorts, the iconic Hotel Valley Ho in Old Town Scottsdale and the newest luxury golf resort in Paradise Valley, Mountain Shadows Resort Scottsdale, have transitioned to a larger management company, BENCHMARK®, a global hospitality company. BENCHMARK® operates 80 independent hotels, luxury resorts and conference centers throughout North America, the Caribbean and Japan, with landmark properties including Turtle Bay Resort on Oahu’s storied North Shore; Tivoli Lodge in Vail, Colorado; Willows
Hospitality Ventures Management Group (HVMG) to Manage 506-Suite Embassy Suites Nashville Downtown Convention Center
Hospitality Ventures Management Group (HVMG) | May 19, 2020
NASHVILLE, (May 19, 2020)—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has been selected to manage the 506-suite Embassy Suites by Hilton Nashville Downtown Convention Center. Scheduled to open during the fourth quarter of 2021, the Embassy Suites is part of a two-tower development project on 1.3 acres of land owned by Crescent Real Estate LLC, a high-end real estate acquisition, development and management company; Starwood Capital Group, a private global investment firm focused on real estate; and High Street Real Estate Partners, a privatel
China’s Hotel Construction Pipeline Hits All-Time High in the First Quarter of 2020 Despite COVID-19 Pandemic*
Lodging Econometrics | May 19, 2020
May 19, 2020 – PORTSMOUTH, NH - Analysts at Lodging Econometrics (LE) report that despite the COVID-19 outbreak, China's total construction pipeline continues to expand to an all-time high of 3,533 projects/645,764 rooms, up 24% by projects and 9% by rooms year-over-year (YOY). China has 2,330 projects/412,142 rooms presently under construction. Projects under construction remain near record-highs at the end of the first quarter even though many projects are delayed two to four months. Projects scheduled to start construction in the next 12 months experienced an enormous increase of 92% by projects and 45% by rooms YOY, to stand at a re
Driving Voice Channel Results in Today’s New Normal
Aspire | May 19, 2020
“Industry experts” have predicted for decades that the voice channel is dead. First, they said that the voice channel would be replaced by the GDS channel. That proved to be pure rubbish. Then, they predicted complete disintegration by third-party distribution channels like Expedia and Hotwire. And don’t forget the predictions that brand websites would entirely replace call centers as it was cheaper and more efficient despite the fact that website and online marketing costs are never-ending and significant to maintain. Retailers like Zappos didn’t believe that the voice channel was dead. They have shown the retail industry what can
Will COVID-19 Force Digitalization in the Hotel Workplace?
Andrada Paraschiv | May 19, 2020
Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees By Andrada Paraschiv The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a new safety culture is emerging that requires the hotel workforce to engage with guests, management, and each other digitally to honor social distancing mandates and help stop virus spread. It’s hard to imagine that we once had limited options for exchanging information. Try explaining to a Millennial that before the Internet and smartph
5 Insights Into the Changing Landscapes of Hospitality and Higher Education
Achim Schmitt | May 18, 2020
By Achim Schmitt Successful hospitality professionals know that the difference between success and failure often depends on how we deal with challenges and difficulties. In fact, this mindset aligns very well with the etymological roots of the word “crisis”. Whereas we generally use the word to describe times of difficulty and distress, the original Greek word “krísis” described “decisions”, significant “turning points” for better or worse, and/or a “decisive stage” in the context of a decision-making. Hence, what are the “turning points” and “insights” that we, as institutions of higher education, are currentl