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NextPax Travel Technology Announces Distribution Partnership With Trip.com Group
NextPax | May 18, 2020
Almere, theNetherlands - ​NextPax,​ one of the most advanced channel management technology providers for hotels, resorts and vacation rentals worldwide and ​Trip.com​ Group, the largest travel distribution channel in Asia have launched the first completely automated connection for vacation rentals. The jointly developed API-connection not only supports prices, availability and bookings, but all other content such as photos and descriptions. The advanced technology allows NextPax and Trip.com Group to easily build and put operational thousands of vacation rentals at a time. NextPax was already providing connectivity to tho
Vizergy Launches New Website Projects a World Apart
Vizergy Digital Marketing | May 18, 2020
The focus of both projects center on best practices in design, guest engagement, conversion and storytelling. Today, Vizergy Digital Marketing announced the launch of two stunning new websites. The focus of both projects center on best practices in design, guest engagement, conversion and storytelling. In the ultra-competitive hotel wesbite design and development space it is critical that a website communicate a clear guest experience to capture the most shoppers at the highest possible ROI. In Milwaukee, the boutique Dubbel Dutch hotel is putting the finishing touches on the masterfully renovated Koeffler House, a historic mansion in t
Food for Thought for the World’s Restauranteurs
PolyU’s School of Hotel and Tourism Management | May 15, 2020
Restauranteurs will for the first time have a highly accurate way to measure their financial constraints, thanks to a pioneering index recently developed by Dr. Sung Gyun Mun of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researcher. Although the restaurant industry is a vital driver of economic growth around the globe, restaurant firms are still subject to financial constraints that can pose a severe threat to their survival. Until now, little effort has been made to explore the financial pressure facing firms in the specific context of the restaurant industry. In their ground-breaking
Hostmark Hospitality Group Acquires Management Group, RAR Hospitality
Hostmark Hospitality Group | May 15, 2020
CHICAGO, May 14, 2020 – Hostmark Hospitality Group continues its strong growth through the integration and acquisition of RAR Hospitality, a San Diego-based hospitality management group. The combined company will now own and operate both limited-service and full-service as well as branded and independent hotels across the United States with a portfolio of 40 hotels totaling over 5,000 rooms as well as successful restaurants. Operations of RAR’s portfolio will continue under the Hostmark brand in their San Diego office. “RAR Hospitality has exhibited the breadth and depth of experience that is required in successfully managing boutique
Survey Results: How Hotels Are Coping With COVID-19
Casey Munck | May 15, 2020
By Casey Munck The results are in from two Cendyn surveys polling hoteliers across the globe on how they are coping with the effects of COVID-19.  Gauge the industry pulse and read first-hand accounts of how hoteliers are dealing with the coronavirus on both an individual level and as an operation. How has your business been impacted by the coronavirus? Are you still accepting guests? Other responses included: Business travelers only and mandated to be open by government What have you done to cut costs and stay afloat? Other responses included: Furloughs and operating with very few staff Has your hotel deployed any new business
Covid-19 and Fine Wines: The Perfect Blend for a Severe Headache?
Dr Jean-Philippe Weisskopf | May 15, 2020
By Dr Jean-Philippe Weisskop Covid-19 has officially been a pandemic only since March 11, but its effects on the economy are already dramatic. For several industries, the current crisis is likely to become the most severe since the Great Depression. This is notably the case for the travel & leisure industry. In this article, we investigate the impact of Covid-19 on the fine wine market which represents the upper segment of the wine market and which is closely connected to the hospitality industry. The market for fine wines is dominated by France, with Bordeaux and Burgundy accounting respectively for close to 50% and 20% of the trad
FIU’s Chaplin School of Hospitality & Tourism Management Co-Hosts Global Impact Hospitality Series to Provide Industry Insights Post-Pandem...
Impact Hospitality | May 15, 2020
MIAMI (May 15, 2020) – FIU’s Chaplin School of Hospitality & Tourism Management and Macrovision Network of Singapore will co-host a series of four global forums to take place live and online with experts in three time zones. The series aims to provide creative and effective solutions to hospitality and tourism professionals around the world as they manage economic and other challenges as a result of the COVID-19 pandemic. The forums will take place on May 18, May 27, June 1 and June 8, at 9 p.m. EST in Miami. The Global Impact Hospitality series is free and open to the public although participants can opt to make a $10 donat
STR: Canada hotel results for week ending 9 May
STR | May 15, 2020
HENDERSONVILLE, Tennessee—The Canadian hotel industry recorded steep year-over-year declines in the three key performance metrics during the week of 3-9 May 2020, according to data from STR. In comparison with the week of 5-11 May 2019, the industry reported the following: Occupancy: -73.9% to 17.5% Average daily rate (ADR): -37.7% to CAD101.47 Revenue per available room (RevPAR): -83.7% to CAD17.75 Among the provinces and territories, Newfoundland and Labrador experienced the largest decline in occupancy (-86.0% to 7.1%). British Columbia posted the steepest drop in ADR (-44.4% to CAD107.58). Quebec reported the larg