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Best Practices for Reassuring Your Customers and Employees During the Closure of Your F&B Outlets
Alex Sogno | May 12, 2020
By Alex Sogno During this disruptive time, most hoteliers and F&B managers agree on one thing: A not-so “business-as-usual” future will follow the current changes. We know that as the hospitality industry begins recovering from COVID-19, there will be many new challenges ahead. But what can be done with F&B outlets now, to come out of this crisis stronger and better prepared for these future changes? Together with industry experts, we compiled best practices for providing reassurance to customers and employees during the closure of your F&B outlets. Furthermore, we offer you some suggestions on how to build up relationships
Statement on Corporate Layoffs at Hyatt
Hyatt Hotels Corporation | May 12, 2020
Due to the historic drop in travel demand and the expected slow pace of recovery, Hyatt has made the extremely difficult decision to implement layoffs and restructure roles across its global corporate functions, beginning June 1, 2020. These actions will impact around 1,300 colleagues around the world. Since the start of the COVID-19 pandemic, Hyatt has taken numerous actions in an effort to meet the challenges our industry is facing including reductions of company-wide expenditures, extended salary reductions for the Senior Leadership Team and Board of Directors, and temporary work and/or pay reductions for all corporate colleagues. Unfor
Hilton Volunteers Join Forces With Springboard to Keep Hospitality Dream Alive
Springboard | May 12, 2020
LONDON - Hilton has teamed up with charity partner Springboard to encourage Team Members to volunteer for the charity, as it faces the challenges of delivering crucial services during the Covid-19 pandemic. The Covid-19 crisis has had a profound impact on Springboard, which delivers training and support to disadvantaged and young people looking to start a career in hospitality. With social distancing and funding cuts hampering its operation whilst demand for its services grows, the charity has reacted quickly by introducing virtual training and mentoring. It is now seeking volunteers to support its members, many of whom have found themselv
ASSA ABLOY Global Solutions Enhances Commitment to Sustainability and Transparency by Publishing Third-Party Certified Environmental Product Declarati...
ASSA ABLOY Global Solutions | May 12, 2020
Worldwide provider of security access solutions demonstrates product life cycle transparency and ongoing support of waste reduction while enhancing customer abilities to achieve certifications such as LEED, Green Globes and BREEAM. Stockholm – May 12, 2020 – ASSA ABLOY Global Solutions has announced its latest achievement in maintaining a priority on sustainability and transparency with the recent publication of third-party certified Environmental Product Declarations (EPD) for 18 of its security-based solutions. ASSA ABLOY Global Solutions worked with Sustainable Solutions Corporation to conduct the Life Cycle Assessments (LCA) and pu
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Travel Outlook Hotel Reservations Call Center Services | May 12, 2020
What Role Will Call Centers Play in the New Norm? The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, stay strong, and find ways to support one another. What lies ahead remains unclear. But what we can safely assume is that customer service, procedures, policies, and restrictions will change in ways we never imagined. Therefore, we must start planning now for the day when travel resumes. John Smallwood, CEO at Travel Outlook, says, “While call volume
Charlestowne Hotels Appoints Anthony Langan as Corporate Director of Food & Beverage
Charlestowne Hotels | May 12, 2020
CHARLESTON, S.C. (May 12, 2020) – Leading hospitality management company Charlestowne Hotels proudly announces the appointment of Anthony Langan to its corporate team. As the brand’s director of food & beverage, Anthony will implement and lead strategic operations to help continualy enhance and innovate offerings in Charlestowne’s 135+ F&B outlets across a varied portfolio of hotels. Anthony brings 15 years of extensive hospitality experience to his new role, with the majority of his career spent in popular culinary destinations including Chicago, Nashville and Denver. Before joining Charlestowne, Anthony served as the c
Crescent Hotels & Resorts Adds Hyatt Place/Hyatt House Dual Property in East Moline
Crescent Hotels & Resorts | May 12, 2020
East Moline, IL (May 12, 2020) – The Hyatt Place East Moline/Quad Cities and the Hyatt House East Moline/Quad Cities are now being managed by Crescent Hotels & Resorts. Crescent, based in Fairfax, Virginia is a nationally recognized operator of major hotels and resorts throughout the United States and Canada. The 233-room dual-branded hotel, offers free parking for guests, a free shuttle, and is minutes from the Tax Slayer Center, John Deere Harvester Works, Deere & Company World Headquarters and the John Deere Pavilion. Many guest rooms feature Mississippi River views, and with riverfront access, guests can hike, bike or stroll
Next Beekeeper COVID-19 Webinar to Discuss ‘Weathering the Storm and Preparing for Recovery’
Beekeeper | May 12, 2020
Leading hospitality experts from IHG, Fitler Club, and HDG Hotels join Beekeeper to discuss actionable ways to prepare for the ‘next normal’ and how to be successful in the new world San Francisco, May 12, 2020 — What will it take to be successful in the new world? As part of its ongoing COVID-19 Webinar Series, Beekeeper will host industry experts from IHG, Fitler Club, and HDG Hotels to discuss weathering the COVID-19 storm and planning for recovery. The online event will be held Tuesday, May 19 at 11:00 a.m. EST / 5:00 p.m. CET. James Lemon, founder and CEO at The Growth Works and Strategy & Innovation Lead, Commercial &