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There’s Light at the End of the Tunnel: Implement Technology Today to Retain and Attract Top Talent Tomorrow
Robb Monkman | May 5, 2020
Employee communication and safety technologies are bringing light to the dark cloud of COVID-19 and a silver lining is emerging with added loyalty By Robb Monkman Sometimes when things seem the darkest, moments of beauty emerge in the most unexpected places. During this time of quarantine, rivers are cleaning up, vegetation is growing, the air is becoming cleaner, there are fewer reports of crime, families are bonding, workers are resting, and nations are banding together for the good of mankind. While hospitality is possibly one of the hardest hit industries, it too is finding a silver lining amidst the darkness. Proactive hotel com
How to Leverage Technology to Protect Guests, Reduce Expenses, Optimize Revenue, and Take a Deep Breath
Maestro PMS | May 5, 2020
What Projects Have You Placed on The Back Burner Until Occupancy was Down? Handle Them Now During The Downturn May 5, 2020 – Travel is impacted globally by current health concerns. Occupancy is down, but in time, our industry will recover. For now, there are important things hoteliers can do to address the public’s concern over hygiene and personal contact, and many of them include technology. This period of lower demand is also an ideal time to look at your business and handle projects that may be on the back burner. Guest safety is paramount, so be ready to tell guests the steps your property is taking to protect their health. Bui
OTO Development Names Leadership Team for New Residence Inn Long Island Garden City
Residence Inn Long Island Garden City | May 5, 2020
GARDEN CITY, NY (May 5, 2020) – Hotel development and management company OTO Development announces the leadership team for its new Residence Inn by Marriott Long Island Garden City. Allison Mitchell is the new general manager and Samira Clarke the director of sales. “We always strive to build strong teams at our hotels, and I am confident with their experience and market knowledge, Allison and Samira will be tremendous leaders in Garden City,” said Corry Oakes, president and CEO of OTO Development. The Spartanburg, SC-based hotelier is partnering with Roosevelt Field owner Simon Properties on the development of the hotel, adding 1
Hospitality Financial Leadership: What Will the Post Pandemic Hotel World Look Like?
David Lund | May 4, 2020
By David Lund Having been around awhile I have seen the changes that have come as a result of major global events. The starkest example is our pre- and post-911 world. It showed us that the idea of getting on an airplane means we need to prove we do not have any threatening objects with us, like guns, knives and explosives and we need to prove we are who we say we are. We even must prove we’re not a threat and that we’re on the right security list. Talk about a big change in the way we travel – not to mention the changes in technology and investment. I think the other side of this pandemic is going to see some profound changes
Hotel Industry 2020 – The New Normal
Robert Rauch | May 4, 2020
By Robert Rauch and Sarah Andersen Welcome to the Twilight Zone or the surreal existence of those of us in hospitality with empty hotels. They are slowly and not so surely picking up but we will return to a “new normal” soon. What will it look like? The “light and warmth of hospitality,” coined by Conrad Hilton, will not be apparent upon entrance to a hotel post COVID-19. Expect acrylic covered front desks, masks and gloves, signage advising guests to use caution, frequent disinfecting of public spaces, wide open lobbies with limited seating and restaurants and bars that have six feet of separation in every direction. The good news
Train Your Hotel Reservations on What to Say When Their Phones Start Ringing Again
Doug Kennedy | May 4, 2020
By Doug Kennedy May 4, 2020 -- What a wild two months that hotel and resort reservations sales agents have endured, as agents were the first to feel the impact of the COVID19 pandemic, as suddenly a tsunami of cancellation calls and emails flooded the phone lines and inboxes. How painful it must have been to watch hard-fought bookings cancel and to see the flow of revenue change direction. Even more so, these staffers have endured difficult conversations about the fine print of cancellation terms, travel insurance, and the true implications of booking through third-party OTAs. Next, it was surely hard to watch as co-workers from operations
Avison Young Shares Q2 2020 Insights
Avison Young | May 4, 2020
Avison Young Principal Keith Thompson (based in Atlanta) discusses Q2 2020 trends in the hospitality market.
KARA Hospitality Opens Extended Stay America – Colonial Heights – Fort Lee, in Colonial Heights, Virginia
Extended Stay America | May 4, 2020
Charlotte, NC -- May 4, 2020 -- Extended Stay America, Inc. (NASDAQ:STAY), the largest mid-priced extended-stay hotel brand, announced today the opening of the Extended Stay America – Colonial Heights – Fort Lee, in Colonial Heights, Virginia. The four-story 92-room property features rooms with fully equipped, in-room kitchens with full-size refrigerators, microwave ovens, and cooktops as well as platform beds with storage space beneath, recliners, high-speed Wi-Fi, fitness room, on-site parking, laundry room, and a STAYPLAY oversized lobby. “The Extended Stay Colonial Heights marks the first franchise new build in our system and