Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
HVS Hotel Transaction Activity: The Factors Influencing a Return to Normalcy in a Post-COVID-19 Time
Drew Noecker | April 17, 2020
By Drew Noecker As a result of the current COVID-19 pandemic, the HVS Team has received many questions about when U.S. hotel transaction volume will return to reasonable, pre-pandemic levels. While we do not have a definite answer, as this circumstances are evolving daily, we have tried to use past events to provide some insight on the factors that would affect a possible rebound. April 14, 2020 – Updated Transaction Data Source: Real Capital Analytics, 4/14/2020 | www.rcanalytics.com In line with the table above, we see the anticipated volume declining because of COVID-19. The year-over-year individual property transaction volume
COVID-19 Response: 96% of Global Destinations Impose Travel Restrictions, UNWTO Reports
The World Tourism Organization (UNWTO) | April 17, 2020
The scale of disruption caused by COVID-19 to global tourism is shown in a comprehensive new report on travel restrictions from the World Tourism Organization (UNWTO). The landmark report, published at a time of unprecedented disruption for the sector, shows that almost all global destinations have imposed restrictions on travel since January 2020, including complete bans on all travel as they work to contain the pandemic. Over recent years, as the United Nations specialized agency for tourism, UNWTO has been regularly monitoring travel facilitation and observing a continuous trend towards more openness. COVID-19 has dramatically interrupt
Easy to Use Key Points for Independent Hotels During the Current Pandemic
Paloma Guerra | April 17, 2020
By Paloma Guerra & Alex Sogno In Europe, we have seen that the large hotel operating companies have been as supportive as possible to their hotel teams, providing profit protection plans, business continuity plans and other useful guidance. This article is for independent hotels, which represent a large segment of our industry in Europe. Whether your hotel is closed or remains open, please see the strategies and tools below on how to deal with the current crisis. “Barbam propinqui radere, heus, cum videris, prabe lavandos barbula prudens pilos”, (roughly translated as “If you want to make peace, prepare for war”). This Latin
IHG Launches Global Effort to Feed Local Communities in Response to Covid-19 Pandemic
IHG | April 17, 2020
With hotels in thousands of communities around the world, together with our colleagues, owners and partners, we are working to be part of the relief effort. Today, we are extending our programme for communities and charitable giving, True Hospitality for Good, by committing funding and support to be there for our local communities where they are most vulnerable. Helping to protect and enhance food bank infrastructure and services in more than 70 countries, IHG’s partners include ‘No Kid Hungry’ in the US, ‘Trussell Trust’ in the UK, the ‘Global Foodbanking Network’ (GFN) and the ‘European Food Banks Federation’ (FEBA). To
HVS COVID-19 Impact on Lodging Tax Revenues
Thomas Hazinski | April 17, 2020
By Thomas A. Hazinski & Joseph Hansel HVS modeled the anticipated RevPAR declines during the COVID-19 pandemic. Based on patterns of recovery following the two most recent recessions, we projected the lodging tax revenues of 24 urban markets in the United States. Comparing these projections to a baseline scenario without the pandemic, HVS estimates combined losses of 24 major U.S. markets could range from $4.0 to $5.5 billion of lodging tax revenues. Lodging tax losses of this magnitude will force bondholders, destination marketing organizations, and other stakeholders to consider steps such as debt refinancing or seeking alternati
Hotel Sales Teams: Use Downtime to Up Your Game at Using Screen Share, Video Email, Webcam Sales
Doug Kennedy | April 17, 2020
By Doug Kennedy Based on the conversations I’m having this week with our KTN clients, it seems that hotel sales teams are finding that there’s a lull in activity right now. The flood of calls and emails regarding cancellations and postponements has abated, and most hotels are lucky to have even a trickle of RFP’s coming in from traditional channels. For most markets, being too aggressive with traditional cold-call prospecting right now might be perceived as being insensitive. As a result, salespeople might be finding themselves with far more downtime than they’ve had in years. This phase presents the perfect opportunity for hote
Provenance Hotels Chairman & CEO Katherine Durant Will Assume Role of President Upon Departure of Bashar Wali
Provenance Hotels | April 17, 2020
PORTLAND, Ore.-Provenance Hotels today announced that President Bashar Wali has decided to depart from his position with the Company, effective May 29, 2020. Upon his departure, current Chairman & CEO, Katherine Durant, will assume the role of President, and Founder Gordon Sondland will assume the role of Chairman. Wali will remain involved with Provenance as a Senior Advisor to the Company and in his capacity as a shareholder. “Bashar has been a valued member of our team for nearly 15 years, and we thank him for the dedication and ingenuity he has brought to Provenance during his tenure,” said Sondland. “While we are sad to see
80-Plus House Members Urge Relief for Destination Marketing Organizations
U.S. Travel Association | April 17, 2020
WASHINGTON (April 17, 2020)—More than 80 U.S. House members from both sides of the political aisle have signed onto a letter urging congressional leaders to provide relief for destination marketing organizations (DMOs) whose funding has been crippled by the coronavirus crisis. Despite their pivotal contributions to local and regional travel economies, many DMOs were unintentionally left ineligible for coronavirus relief funding under the Paycheck Protection Program (PPP) because of their non-profit or quasi-governmental status. The U.S. Travel Association has been working with Congress to correct the problem, since DMOs will be vital