Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Marriott International Announces New $1.5 Billion 364-Day Revolving Credit Facility Commitment and Leverage Covenant Waiver for Existing Revolving Cre...
Marriott International, Inc. | April 14, 2020
Marriott International, Inc. (NASDAQ: MAR) today provided the following business update amidst the rapidly evolving Coronavirus (“COVID-19”) situation. New $1.5 Billion 364-Day Revolving Credit Facility Commitment and Leverage Covenant Waiver for Existing Revolving Credit Facility On April 13, 2020, Marriott International, Inc. (“Marriott” or “the company”) entered into a commitment letter (the “Commitment Letter”) providing for a 364-day senior unsecured revolving credit facility in an aggregate principal amount of $1.5 billion (the “364-Day Credit Facility”). The Commitment Letter provides that the available aggreg
IHG® Taskforce Responds to Government Relief Efforts Across Europe
IHG | April 14, 2020
IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, is offering support through its taskforce to the Government, local authorities, municipalities and health care institutions in their efforts to prevent the further spread of Covid-19. This can cover a variety of scenarios, including hosting key government workers, medical staff and other groups in need for emergency accommodation. IHG has seen a rise in requests from government bodies and public institutions during this difficult time for communities across Europe. Through its dedicated taskforce IHG is responding to these requests, learning from relief
Coronavirus: Hotel Real Estate in a Turbulent Macro-Economic Environment
Jochen de Peuter | April 14, 2020
By Jochen de Peuter Would you invest your money and time in a hotel project? Once more, the world is hit by a crisis, a pandemic this time, which affects all world economies. Many industries are suffering in particular the hotel industry. What is the problem of hotels and hotel real estate in times of Covid19 virus? Hotels are a capital-intensive business and require a lot of capital to build, buy, maintain, operate or renovate. In particular, a luxury hotel project on a favourable location, such as big city centres or top tourist destinations, require a big wallet. Secondly, any new hotel project or hotel renovation consume a lot of ti
How Do You Really Know If You’re Doing a Good Job?
Shep Hyken | April 14, 2020
By Shep Hyken I could have titled this article “Box of Donuts Research,” but you would have no idea what that means. I’ll explain in a moment. There are plenty of ways to get feedback. You can survey customers over the phone, via email, in focus groups and more. You can get objective and subjective feedback. You can use tools such as Net Promoter Score and Customer Effort Score. I could go on and on about the different ways to measure your customer’s feedback. My good friend and speech coach, Patricia Fripp—who happens to be the top speaking coach on the planet to professional speakers and executives—shared a great story abo
Revenue Management Needs to Go Beyond Pricing
Dr. Gabor Forgacs | April 14, 2020
By Dr. Gabor Forgacs This abrupt halt in travel caused by the current pandemic is not going to last forever but it will last long enough to shake the foundations of the global accommodation industry. The unprecedented loss of revenue will not return instantly to pre-pandemic levels to hotels. It would be a mistake to think that the sudden stop in revenue flow will one day suddenly restart and go full tilt again. Revenue professionals who focus mostly on tactical price control will have to broaden their horizon in the future when travel resumes as business may not be as usual once the COVID-19 pandemic gets behind us. After the economy g
The Curve Has Flattened; What Does the “Interim Normal” Mean for Hotel Operations?
Karen Johnson | April 14, 2020
By Karen Johnson Though the arc of people with confirmed cases of Covid-19 is going up as more individuals are tested, the curve of the average daily death toll appears to have flattened. Which indicates that the act of social distancing will keep our ICU capacity from being overwhelmed as it was in Hunan and Italy. We can only hope. Assuming the US can get enough testing capacity to determine the true infection and mortality percentages, and plans are devised to move equipment where it is needed, things could get back to the “new normal” or at least an “interim normal” fairly soon. There is much speculation as to when we
PhoneSuite Selects the Clairvoyix Rapid Recovery Response – R3© Email Solution for Important Client Communications
PhoneSuite | April 14, 2020
Hospitality industry’s leading enterprise class marketing automation company partners with PhoneSuite, the premier provider of communication technology to the hospitality industry. LAS VEGAS, NV (April 14, 2020) – Clairvoyix, the leader in enterprise class, hospitality-specific marketing automation, announces their Rapid Recovery Response – R3© solution has been selected by PhoneSuite to provide time sensitive communications to their customers and prospects. PhoneSuite recognizes that hoteliers are faced with unprecedented challenges during the pandemic crisis, including the need to cut expenses without cutting mission critical oper
New Alma Resort Appoints Herbert Laubichler-Pichler as General Manager
Alma | April 14, 2020
CAM RANH, Vietnam (April 14, 2020) – A hospitality veteran with life-long experience making guests feel welcome at hotels and resorts in Europe and Asia has been appointed to the helm of the new 30-hectare beachfront resort Alma. Austrian-born Herbert Laubichler-Pichler has taken charge of the opening of the 196-pavilion and 384-suite resort overlooking Long Beach, on Vietnam’s Cam Ranh peninsula, with 14 food and beverage outlets and a cascade of 12 beachfront swimming pools. Laubichler-Pichler’s work in Vietnam goes back almost 14 years and includes management of some of the country’s most acclaimed properties including Anam,