Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
Your Brand Culture & Leadership Are Being Defined Right NOW
Renie Cavallari | April 14, 2020
It is times like these that our leadership and the truth about our brand culture are defined. No more hiding behind pretty posters or fluffy pretending. Game on! By Renie Cavallari It is times like these that our leadership and the truth about our brand culture are defined. No more hiding behind pretty posters or fluffy pretending. Game on! As Mark Cuban recently said: “How companies respond to coronavirus will define their brand for decades…” We have all experienced challenging times in the past and what they all have in common is that people need leaders to shine the light so they feel confident that their leaders have a p
Makeready Ensures Rapid Company Expansion With Adoption of ProfitSword Data Management Solutions
ProfitSword, LLC | April 14, 2020
Hotel, restaurant and retail management company implements ProfitSage and ProfitPlan to streamline new acquisition abilities and ensure swift responses to variations in market performance. DALLAS – (April 14, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Makeready to maximize its potential in rapidly acquiring new properties and ensuring that they are seamlessly incorporated into the company’s portfolio with the implementation of ProfitSage and ProfitPlan. A management company renowned for its reputation in delivering local and unique experiences at
HTNG and Hospitality Upgrade Launch New Career Center Portal to Serve the Rapidly Evolving Hospitality Job Market
HTNG | April 14, 2020
CHICAGO (April 14, 2020) - Hospitality Technology Next Generation (HTNG) and Hospitality Upgrade today jointly announce the launch of the HTNG Career Center, a premier, industry-exclusive job portal designed to connect qualified hospitality professionals with potential employers, and provide a wide range of helpful career and recruiting resources to the hospitality market. The HTNG Career Center is being launched at a critical point in the history of hospitality, as the industry reacts to dramatic new market conditions brought on by the global Coronavirus (COVID-19) pandemic that has produced widespread employee layoffs, furloughs and ot
Vizergy’s Partnership With Leading Hospitality Branding Agency B&Co. Continues to Grow – Positioning Clients for Success
VIZERGY® DIGITAL MARKETING | April 14, 2020
Today, Vizergy Digital Marketing announced a series of successful collaborations with leading hospitality branding agency B&Co. The marriage of Vizergy’s best in class digital marketing platform and web development team with the branding visionaries at B&Co. have led to a partnership that allows each business to provide their mutual clients with the best of both worlds. Current collaborations include a project for the soon-to-open Dubbel Dutch, a stunning boutique hotel in a recently restored Milwaukee mansion where the B&Co. team has created a variety of brand marks that are as striking as the property itself, as well as a w
Problem, Crisis, … or Something More?
Laura Zizka | April 13, 2020
By Dr. Laura Zizka In the workplace, we often face problems. They could derive from suppliers, employees, managers or customers. This is particularly evident in the hospitality industry where every day is met with new problems which we often refer to as challenges. Problems can be inclusive, i.e. ‘we’ve got a problem’ or accusatory, ‘you’ve got a problem’. Yet they can be dealt with by following SOPs or the rules and regulations the company has set up to deal with the different situations. Some problems take on a new level and become crises. Crises can derive from humans, i.e., a scandal within the company or a human error
Hotel Marketing and Revenue Management in the Time of Pandemic
Vikram Singh | April 13, 2020
By Vikram Singh As I write my first article during a global pandemic, my title inspiration comes from the Columbian literary superstar, Gabriel García Márquez. COVID-19 has rapidly decimated the industry I have worked in for over 20 years. There have been hardships before, but this one seems darker and more insidious than anything we have seen before. Nobody knows exactly what lies ahead, but the current reality is that thousands of our hospitality industry colleagues – many in my own personal network – have lost their livelihood or taken huge cutbacks in compensation and benefits. March was a month filled with bad news that was s
2020 Hunter Hotel Investment Conference CANCELED
Hunter Hotel Investment Conference | April 13, 2020
The 2020 Hunter Hotel Investment Conference (the 32rd Annual) is canceled. The conference, initially scheduled to take place on March 18th – 20th, 2020, was postponed due to the outbreak of COVID-19 and the concern over the safety & health of attendees. After much deliberation, The Hunter Conference Team has made the difficult decision to cancel the 2020 conference. We consider the hotel community our extended family. Through continually following the published guidance issued by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and our local health officials we sim
IHG Signs With Shanghai 21st Century Hotel Co. for First Regent Hotel Since Brand Acquisition
IHG | April 13, 2020
IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, today announces the signing of a management agreement with Shanghai 21st Century Hotel Co., Ltd. for its iconic property located in Lujiazui, Shanghai, China. From 16 May 2020, the hotel will be officially branded as Regent Shanghai Pudong and ready to welcome guests with a truly unique and luxury experience, which the legendary brand is famous for. All existing reservations will be automatically forwarded and honoured by Regent Shanghai Pudong. Guests will be able to experience the understated luxury and intuitive service brought by Regent seamlessly. Under th