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How to Make Working From Home Work for You
April 7, 2020
By Beatrice Venturini From a no-no to the new normal In his 2017 TED Talk, the British economist Nicholas Bloom jokes of how his mission to encourage working from home (WFH) was initially met with disparaging remarks like “shirking from home”, “working…remotely” or simply, “getting paid for not getting dressed”. He argued that WFH would save companies money, create more time for productivity and certainly reduce global pollution with less unnecessary travel. What was once a HR issue, essentially reserved for working mothers, has suddenly become an enforced modus operandi worldwide. In the last few weeks, companies big and s
Recovery From Covid-19 in Spain
Sophie Perret | April 7, 2020
By Sophie Perret Half of all global tourism arrivals historically come to Europe; and, within Europe, Spain enjoys a disproportionate share of this visitation, with more than 80 million visiting the country yearly. Whilst the COVID-19 pandemic ravages Europe and takes a particularly heavy toll in Spain, it is important to evaluate how the reliance of this country on international visitation might shape the recovery of its two main urban markets once the pandemic subsides. The reliance on international demand has historically allowed hotel markets to yield room rates to a greater extent than is the case when demand is mostly domestic. Fo
Nobody Asked Me, But… No. 239: Hotel History: Admiral Fell Inn
Stanley Turkel | April 7, 2020
By Stanley Turkel, CMHS Hotel History: Admiral Fell Inn (80 rooms) Fell's Point was founded in the early 1700s when the Fell Brothers arrived from Lancaster, England. Edward was a shopkeeper and his brother William was a shipbuilder. The old street names in Fell's Point are unchanged: Fell, Thames, Bond, Bank, Caroline, Fleet, Aliceanna, Wolfe, Lancaster, Shakespeare. They are still paved mostly with Belgian stone blocks and their narrow paths are edged by brick sidewalls. The Admiral Fell Inn is four stories high, and therefore the only building in the Point that qualifies as a skyscraper. The Inn is a group of eight different build
Quore Helps Hotel Properties Transition to Isolation Wards for COVID-19 Patient Overflow
Quore | April 7, 2020
Operations management platform enables hotels to support health and safety compliance for those looking to help communities in need Franklin, Tenn. - (April 7, 2020) - Quore, the leading provider of workflow management and productivity tools for hotels, today announced its Quore Aid Program for any hotel converting its property into a COVID-19 isolation ward or temporary medical facility. Quore has adapted its suite of solutions to allow for adherence to local and national healthcare guidelines to support housing facilities as they determine the right precautions each hotel isolation ward should follow in order to ensure the health and sa
Key Indicators for Hospitality Marketing Professionals
HSMAI | April 7, 2020
By Kaitlin Dunn HSMAI hosts regular Executive Roundtable programs for senior hospitality professionals to meet and discuss relevant issues. Typically, these are face-to-face events, but due to the coronavirus, HSMAI hosted a Chief Marketing Officer Virtual Roundtable on March 31 that focused on the impact that COVID-19 is having on hotel marketing. Here are four key indicators that CMO participants said are helping to guide their strategies and future planning: 1. GOOGLE SEARCH TRAFFIC AND BEHAVIOR: One Virtual Roundtable participant said he’s heard that hotel search traffic is currently down 56 percent from last year. “That real
Wyndham Unites With Leading Companies to Offer Alternative Employment Opportunities to Affected Team Members
Wyndham Hotels & Resorts | April 7, 2020
PARSIPPANY, N.J. (April 7, 2020) – As the global novel coronavirus pandemic creates unprecedented circumstances for hospitality workers around the country, Wyndham Hotels & Resorts has partnered with leading organizations to give team members whose positions have been furloughed or eliminated access to job opportunities opening up across various industries including retail, grocery, senior living and more. The new relationships empower Wyndham’s affected hotel-level and corporate team members with opportunities to align their hospitality experience with thousands of newly available full-time, part-time, or temporary positions withi
IHG Completes Sale of Holiday Inn Melbourne Airport Leasehold Interest to Pelligra Group
IHG | April 7, 2020
IHG has successfully completed the sale of its leasehold interest in Holiday Inn Melbourne Airport to Pelligra Group, owners of upcoming Holiday Inn Melbourne Werribee and Holiday Inn Melbourne Richmond. The decision supports IHG’s global asset-light strategy, which ensures its business model is focused around what it does best: franchising and managing hotels, with its business partners owning the bricks and mortar. Since 2003 IHG has completed the sale of almost 200 hotels globally as part of its move to an asset-light business model, and the sale of the Holiday Inn Melbourne Airport lease continues that global approach. As part of the
Hotel Caza Opens Its Doors With a Priority on Meeting Guest Wi-Fi Expectations by Partnering With Hotel Internet Services
Hotel Internet Services, Inc. | April 7, 2020
Newly constructed San Francisco property ensures its ability to fully cater to any online need by leveraging HIS’ industry-leading expertise, technology and support. SAN FRANCISCO — April 7, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a cutting-edge guest Wi-Fi network at Hotel Caza. A new property located within San Francisco’s famed Fisherman’s Warf, Hotel Caza serves as the ultimate family-friendly destination, providing visitors with an array of entertaining amenities and nearby attractions to choo