Trending Stories
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
CATEGORY NAME
FIU’s Chaplin School of Hospitality & Tourism Management and South Beach Wine & Food Festival® Give Back to South Florida’s Foo...
FIU's Chaplin School of Hospitality & Tourism Management | March 30, 2020
MIAMI (March 2020) – FIU’s Chaplin School of Hospitality & Tourism Management is helping to put money into the hands of cooks, servers, dishwashers and all team members at restaurants and bars through a new partnership with the South Beach Wine & Food Festival®. The SOBEWFF® & FIU Chaplin School Hospitality Industry Relief Fund will provide immediate financial support to independently owned and operated restaurants and bars impacted by the COVID-19 pandemic in Miami-Dade, Broward, and Palm Beach counties. Many of these family operated establishments have hired FIU student interns and even given graduates their first jo
How Social Media Can Help Your Hotel During COVID-19
Pipeline Social Media | March 30, 2020
Canceled events. Canceled travel plans. Canceled bookings. It’s safe to say that the Coronavirus has rocked the hospitality industry and we can only hope that the effects will be over soon. You are most likely looking at your budget and finding any and all areas to trim back to meet payroll and impending bills. While you might not be concerned with social media right now, we wanted to give you some food for thought during this time in order to set your hotel up for success in the future. Social media is the first place your guests will go to get informed. They still rely on you to figure out what their travel options are, whether you a
Hospitality Financial Leadership: Food Cost Net Weight
David Lund | March 30, 2020
By David Lund With Guest Author Patrick McClary When people hear the term food cost, they generally think of the simple calculation of cost / selling price = food cost %. This calculation does little more than give you a percentage. Understanding and controlling food cost is much more complex. In operations that have proper controls and processes in place a spike in food cost can be traced back to one event. Operations that do not have a strong foundation of food cost usually react with bizarre behavior such as stepping up their garbage cans thinking that the costs increases are because of people throwing out food. That may be the case,
Deep Dive: Asia Performance in the Time of COVID-19
HotStats | March 30, 2020
COVID-19 swept through Asia first. Chinese health officials first reported the outbreak to the World Health Organization (WHO) on Dec. 31, 2019, and the rapid spread of the virus prompted aggressive containment measures across the entire region. The impact on the hotel industry was swift and severe, because many Asian travel markets rely heavily on Chinese visitor demand. Revenue Tourism Economics noted that in terms of spending, mainland China constitutes the most important outbound travel market in the world, and according to the China Outbound Tourism Research Institute, the top 10 destinations chosen by Chinese t
Avoiding Large Group Gatherings? Help Is On the Way
The Contact Group | March 30, 2020
The Contact Group Provides Unique Solution for Internal and External Communications (VIRGINIA BEACH, VA) –March 26, 2020—The Contact Group, the leader in innovative phone-based and online communications solutions, will facilitate a member wide teleconference for C.A.R.E.the Cooperative Association of Resort Exchangers on April 6, 2020. When C.A.R.E. was forced to cancel its annual conference in Philadelphia due to the COVID-19 shutdown, many of its 106 members asked how they could replace the C.A.R.E. annual “Meet the Members” session. During this popular roll call, members share resort inventory availability and requirements
Best Western Plus Champaign/Urbana Inn to Open in Champaign, Illinois
Best Western Hotels & Resorts | March 27, 2020
Champaign, Illinois (March 27, 2020)—Best Western® Hotels & Resorts announces the opening of the Best Western Plus Champaign/Urbana Inn, located at 516 W. Marketview Drive in Champaign, Illinois. Owned by Vip Patel and Jay Patel, the hotel recently completed a $1.9 million renovation and features 98 guest rooms and six suites. Hotel amenities include a heated indoor pool, fitness center, two different meeting and event spaces, complimentary hot breakfast and free wireless internet. Each newly updated room is equipped with a large flat-screen television, microwave and mini fridge. The hotel offers complimentary faxing, printing and
An Updated 2020 Hotel Outlook | CBRE U.S. ViewPoint
March 27, 2020
Economic conditions are deteriorating quickly with the Covid-19 outbreak causing a sharp drop in economic activity. Key Findings: CBRE expects GDP growth will slow to 0.4% in 2020. U.S. RevPAR will decline by 37% in 2020, with a contraction of more than 60% in Q2. Demand will decline by 28% in 2020; ADRs are expected to decline 11% in 2020. The most complex constraint impairing travel comes from social distancing efforts and travel or group gathering restrictions on global populations. Properties that primarily cater to discretionary travel will be affected most, i.e. luxury, upper upscale, urban, airport, and resort pro
Covid-19: What Should Hoteliers Keep in Mind In the Midst of the Current Crisis
Pierre Verbeke | March 27, 2020
Even during some of the worst crisis in the past, hotels or restaurants have not been forced to close. We are in uncharted waters: what should hoteliers keep in mind to navigate the current crisis? By Pierre Verbeke We are reading a lot these days about this unprecedented crisis and the profound impact this has and will have on our business. Stock exchange wealth has been wiped away, thousands of hotels have had to close and many of our employees are affected and are assigned to residence. Never before have we seen mandatory hotel or restaurant closures on a scale as today. Even during some of the worst crisis in the past, hotels or r