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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Stools and Stereotypes: Why Accommodating Disabilities in Hotels Is Non-Negotiable
Chuck Simikian | October 23, 2024
An employee comes to you and says they need a stool to sit on while they do their job. You immediately think – “We don’t have stools for employees to sit on. That is a standing position.” But….is that the correct response? What should you do? It is a common scenario that I frequently see in my HR career supporting the hospitality industry. The Americans with Disabilities Act (ADA) has been in effect for nearly 35 years, yet many employers still struggle with accommodating disabilities in the workplace. A recent lawsuit filed by the EEOC against TNNY Hotel, LLC, and other entities operating The Ned NoMad hotel in Manhattan h
Florida’s Wyndham Grand Clearwater Beach Announces New Culinary Leadership
Wyndham Grand Clearwater Beach Resort | October 23, 2024
Clearwater Beach, FL - October 23, 2024 – Wyndham Grand Clearwater Beach proudly welcomes two distinguished culinary professionals to its leadership team. Chef Nana Darkwah has been promoted to Executive Chef, while Chef Eric Champagne steps into the role of Executive Banquet Chef. These appointments mark an exciting new chapter for the resort's culinary offerings, following the retirement of esteemed Executive Chef Claude Rodier. Chef Nana Darkwah's recent appointment as Executive Chef at Wyndham Grand Clearwater Beach caps a remarkable 15-year culinary journey that began in Accra, Ghana. After moving to the United States, Chef Na
King Kamehameha Kona Beach Resort Appoints Christopher Blunt as Director of Sales & Marketing
King Kamehameha Kona Beach Resort | October 23, 2024
KAILUA-KONA, Hawai’i (October 23, 2024) — King Kamehameha Kona Beach Resort is delighted to announce the appointment of Christopher Blunt as the new director of sales and marketing. With an impressive career spanning over three decades, including 22 years of sales experience in Hawaii’s luxury resort market, Blunt brings a wealth of industry knowledge and expertise to his new role at the 455-room resort, set on the historic beachfront where King Kamehameha the Great once ruled. “We’re excited to welcome Christopher to our team. His extensive experience, particularly in Hawaii’s hospitality industry, combined with his deep unde
Caesars Entertainment Celebrates Completion of $435M Transformation of Caesars New Orleans
Caesars New Orleans | October 23, 2024
NEW ORLEANS--Caesars Entertainment celebrated the completion of its $435 million transformation of Harrah’s to Caesars New Orleans on Tuesday, Oct. 22. The raucous event began outside of the casino on Canal St. with a ceremony led by Caesars Entertainment CEO Tom Reeg, Caesars Entertainment President & COO Anthony Carano and Caesars New Orleans General Manager, Samir Mowad, where they, alongside Caesar, joined an iconic New Orleans second-line band in a procession into the casino. Caesars New Orleans Team Members and Mayor Latoya Cantrell joined the celebration to commemorate the historic occasion. “We’re incredibly proud to offi
The Ritz-Carlton, South Beach, and The Ritz-Carlton, Bal Harbour Miami, Name Stephen Power as General Manager
The Ritz-Carlton Hotel Company | October 23, 2024
MIAMI, FLORIDA - October 23, 2024 - The Ritz-Carlton, South Beach, and The Ritz-Carlton, Bal Harbour, Miami are pleased to announce the appointment of Stephen Power as General Manager of both properties. A distinguished leader in the luxury and lifestyle hospitality sector, Power will oversee the operations of both hotels. “I am thrilled to join and lead the teams of these two distinguished, award-winning resorts. I look forward to further elevating the experiences of these iconic Miami resorts and creating unforgettable memories for guests for which The Ritz-Carlton is celebrated,” said Stephen Power. With more than 20 years of ext
Hugo Lecanda Appointed as General Manager to Oversee Puerto Vallarta and Punta Mita Markets in Dual Role
Marriott Puerto Vallarta Resort & Spa | October 23, 2024
Puerto Vallarta, Mexico (October 23, 2024) - The Marriott Puerto Vallarta Resort & Spa and the Westin Resort & Spa, Puerto Vallarta and are pleased to receive Hugo Lecanda as the new Multi-Property General Manager for these iconic sister resorts. Furthermore to the aforementioned role, Lecanda will also serve as Area General Manager overseeing additional properties in Puerto Vallarta and Punta Mita to ensure collaboration and synergy to enhance guest experiences across the region. Lecanda’s impressive career spans 29 years in the luxury segment with 19 of those dedicated to Marriott International across the Americas and Europe. Thr
Fusion Hotel Group Opens GLOW Bangkok Riverside in Thailand
Fusion | October 23, 2024
Singapore (23 October 2024) — Fusion Hotel Group has announced the opening this month of GLOW Bangkok Riverside, a stylish new hotel overlooking the Thai capital’s Chaophraya River from its vantage point in the city’s historic Dusit district. A modern 5-storey property, GLOW Bangkok Riverside features 126 rooms and suites, ranging from the Superior Room at 19-22 sqm to the 40sqm River Suite. All 126 rooms have either king-size or twin beds, and are tastefully decorated with rich hues, warm wood tones, and colorful accents, creating a welcoming and relaxing environment. Each of the 126 air-conditioned rooms boasts a 42” TV, a minibar
Hotel Rustica Urubamba Opens in the Sacred Valley of the Incas in Cusco, Peru
Rustica Hoteles | October 23, 2024
LIMA, October 23, 2024 – Rustica Hoteles has announced the opening of its first hotel in Cusco, the Rustica Urubamba in the Sacred Valley of the Incas. This new hotel offers a unique proposal, blending modern comfort with the traditional essence of the Sacred Valley, enhanced by a diverse culinary offering. The hotel aims to be a haven of tranquility and well-being, attracting both Peruvian and international tourists seeking an immersive experience in one of the world’s most enigmatic regions. Located just 20 minutes from Ollantaytambo, on the route between Urubamba and Ollantaytambo, Rustica Urubamba positions itself as the ideal spot f