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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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The Homewood Suites by Hilton North Las Vegas Speedway Is Set to Open Next Week
Homewood Suites by Hilton | October 23, 2024
New hotel located minutes from Nellis Air Force Base and the Las Vegas Motor Speedway North Las Vegas, NV – 10/23/2024 – Homewood Suites by Hilton North Las Vegas Speedway, a 4-story premier all-suite hotel, located just minutes from Nellis Air Force Base and the Las Vegas Motor Speedway, opens the last week of October in North Las Vegas, NV. The hotel is managed by National Hospitality Management and features 123 Guest Suites. “The Homewood Suites North Las Vegas allows us to unlock new business opportunities and ensure our hotel is the top choice for guests traveling to the area, for business and leisure alike,” said Angela De L
Ennismore Signs the First Mama Shelter in the Netherlands
Ennismore | October 23, 2024
Ennismore, the fastest-growing lifestyle and leisure hospitality company, investor Chagall B.V and White House Development B.V. are delighted to announce the signing of Mama Shelter Amsterdam. Set to open its doors in Q1 2027, the brand’s first outpost in the Netherlands will blend local charm with Mama’s distinctive spirit. Amidst the quaint villages and once-gritty industrial parks of the Noord district now lies some of Amsterdam’s most exciting creative and nightlife scenes. Mama Shelter Amsterdam will embrace all its new neighbourhood’s quirks and eccentricities. Designed by Mama Shelter’s in-house design team, guests ca
AHLA, World Wildlife Fund Make It Easier for Hoteliers to Reduce Food Waste
AHLA | October 23, 2024
WASHINGTON (Oct. 23, 2024) – The American Hotel & Lodging Association and World Wildlife Fund today announced a revamped Hotel Kitchen platform that will help hoteliers around the country prevent food waste, protect the environment by diverting food from landfills, and reduce operating costs. The revamped Hotel Kitchen platform will make it easier to reach the goal of cutting U.S. food waste in half by 2030. Improvements include: Guidelines and best practices for hotel employees at all levels, including corporate leadership and owners, hotel operators, and staff who run meetings and events and food & beverage operation
Hilton Cuts 2024 Room Revenue Growth Forecast on Slowing Consumer Spending
Reuters | October 23, 2024
By Doyinsola Oladipo and Aishwarya Jain (Reuters) -Hilton Worldwide lowered its annual room revenue growth and net income forecasts as steady demand in Europe and business travel were not enough to counter a fall in demand in China and disruptions to its U.S. business during the third quarter. Shares of Hilton, which owns hotel brands such as Waldorf Astoria and DoubleTree, were down 2% on Wednesday. Rival Marriott International also fell 3%. Global travel demand has been facing challenges as American and Chinese consumers remain wary of macroeconomic trends. Ongoing labor disputes, the upcoming election and weather disruptions in the U.
US Fines American Airlines Record $50 Million Over Treatment of Disabled Passengers
Reuters | October 23, 2024
By David Shepardson (Reuters) - The U.S. Transportation Department on Wednesday said it was fining American Airlines a record $50 million for its treatment of disabled passengers, including failing to provide some with adequate assistance and mishandling wheelchairs. The fine is 25 times larger than the previous highest airline penalty for disability protection violations, setting a "new precedent" for future enforcement, the department said. "The era of tolerating poor treatment of airline passengers with disabilities is over," said Transportation Secretary Pete Buttigieg. "By setting penalties at levels beyond a mere cost of doing b
Using PMS Data To Build ML Business Models
Adam and Larry Mogelonsky | October 23, 2024
By Adam and Larry Mogelonsky The property management system has traditionally been the hub for storing hotel guest information. In today’s age of customer data platforms and extract-transform-load processes, the PMS has become a goldmine for machine learning and artificial intelligence-driven strategies. The most prominent application of AI in this space is guest personalization. While this idea has long been at the forefront of AI discussions, it’s worth exploring further. AI enables a deeper level of personalization by democratizing the process, allowing hotels to tailor experiences based on specific guest profiles or situational cont
Cloudbeds Unveils Industry’s First ‘Smart Hospitality Engine’, Powered by Causal and Multimodal AI
Cloudbeds | October 23, 2024
San Diego, CA – Cloudbeds has today revealed plans to become the world’s first property management system to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI. Unveiled at Cloudbeds’ Passport User Conference on October 23, the technology provider’s first-of-its-kind ‘smart hospitality engine’, Cloudbeds Intelligence, will sit at the core of its platform, empowering hoteliers with real-time insights and actionable recommendations across their entire operations. The innovative platform layer harnesses multimodal AI, which integrates and processes multiple types of data
PPDS to Debut Latest Philips Hotel TVs With Netflix and Google Cast – Plus World’s Most Energy-Efficient Digital Signage at the Hospitality Sh...
PPDS | October 23, 2024
Upgrading hospitality: Marking PPDS’ debut at The Hospitality Show, local and international PPDS teams will showcase the latest innovations on Philips Booth #916 to support future-focused visual needs in hospitality. This includes the groundbreaking Philips MediaSuite TV Series, the world’s first and only dedicated ‘all in one’ hospitality TV with Google Cast™ and Netflix ready, bringing unrivaled entertainment to guests, and no recurring fees to hoteliers. Charlotte, October 23, 2024: The Hospitality team at PPDS, the exclusive global provider of Philips Professional Displays, is excited to announce it will be showcasing the late