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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Is Your Staff Overwhelmed? Addressing the Employee Challenges in Hospitality – Part 1
Reeves Mathews | October 22, 2024
The hospitality industry thrives on creating unforgettable guest experiences. However, hotel employees, who are at the forefront of shaping that experience, are facing an ever-growing set of challenges. It is no secret that the years 2023 and 2024 saw a surge in hotel employee strikes and persistent staff shortage issues around the world. In this light, it is timely to explore how hotel management can better support the workforce to uplift their well-being, meeting their rights and requirements to boost long-term employee satisfaction. Current challenges faced by modern hotel employees As the hospitality industry navigate
St. Regis Hotels & Resorts Celebrates the Milestone Opening of Its 60th Property, the St. Regis on the Bund, Shanghai
THE ST. REGIS ON THE BUND, SHANGHAI | October 22, 2024
Today St. Regis Hotels & Resorts announced the highly anticipated opening of The St. Regis on the Bund, Shanghai. Unveiled as the brand’s 60th property globally and the second in Shanghai, the hotel marks a significant milestone that underscores the distinct legacy of one of the world’s most storied luxury brands. Owned by Pacific Eagle Real Estate, the hotel offers guests a fresh perspective on signature rituals, St. Regis Butler Service, and refined dining in one of Shanghai’s most historic areas. “The opening of The St. Regis on the Bund, Shanghai marks a pivotal moment in the brand’s expansion, as we celebrate the debut
IHG: Q3 Trading Update to 30 September 2024
IHG Hotels & Resorts | October 22, 2024
Highlights Q3 global RevPAR +1.5%, with Americas +1.7%, EMEAA +4.9% and Greater China -10.3% Q3 global rooms revenue on a comparable hotels basis saw Groups demand +6%, Business +2% and Leisure broadly flat on same quarter last year YTD global RevPAR +2.4%, with Americas +1.8%, EMEAA +6.4% and Greater China -5.6% Average daily rate +1.7% and occupancy -0.1%pts in Q3, +1.9% and +0.4%pts respectively YTD Gross system size growth +5.9% YOY, +3.7% YTD; opened 17.5k rooms (98 hotels) in Q3, representing another quarter of sequential improvement and very significantly ahead of the 7.7k in the same period last year Net system s
Going to Texas for The Hospitality Show? What You Need to Know Make the Most of Your Time
Mike Pavicich | October 22, 2024
By Mike Pavicich | Director, Global Sales | SalesAndCatering.com As we get ready for The Hospitality Show 2024, there's a lot of excitement about the sessions, keynotes, and social events that will be happening. It's going to be quite a great event. But you know what, for me as a people-person, the real magic often happens outside the sessions. Ever notice how the best insights come from chatting with interesting people? These folks might share stories that make you laugh, confirm your ideas, or even surprise you with new perspectives. Sessions usually get all the attention, but they can be a bit of a one-way conversation. You can alw
Hotel Alpenrock Breckenridge, Curio Collection by Hilton To Debut in Colorado This Winter
Curio Collection by Hilton | October 22, 2024
BRECKENRIDGE, Colorado – October 22, 2024 – A new era of adventure arrives in Breckenridge as Hotel Alpenrock Breckenridge™, Curio Collection by Hilton™ is set to debut this winter. The 205-room hotel will elevate the mountain town’s lodging experience with modern elegance and alpine charm. Located along the base of Peak 9, steps from both the world-renowned slopes of the Breckenridge Ski Resort and the historic downtown, Hotel Alpenrock draws inspiration from the high-altitude surroundings including the rugged beauty of the Rocky Mountains.  Hotel Alpenrock will offer captivating mountain modern gathering spaces, complemented by
McNeill Hotel Company Celebrates Grand Opening of TownePlace Suites by Marriott Memphis Germantown
McNeill Hotel Company | October 22, 2024
Germantown, TN – October 22, 2024 – McNeill Hotel Company recently celebrated the Grand Opening Event of the TownePlace Suites by Marriott Memphis Germantown, a new addition to the Thornwood mixed-use development. The Germantown Chamber of Commerce hosted the Ribbon Cutting, which featured comments from developer Spence Ray of McNeill Commercial Real Estate to an audience that included corporate clients, investors, the local community and representatives of the Memphis Convention & Visitors Bureau and the City of Germantown. The festivities also included catering by The Overland, jazz musician Art Edmaiston and a tour for guests
Melissa Godinez Named Executive Chef at The Historic Biltmore Hotel Los Angeles
The Biltmore Hotel Los Angeles | October 22, 2024
LOS ANGELES, October 22, 2024 - The Biltmore Hotel Los Angeles is pleased to announce the appointment of Melissa Godinez as its new Executive Chef. Bringing over a decade of experience in hospitality, Godinez will oversee all food and beverage operations, including the hotel’s 70,000 square feet of banquet space and its renowned dining outlets. In her new role, Chef Godinez will focus on crafting new menus and driving innovative culinary experiences in both large-scale events and restaurant offerings. Her leadership and creativity will be key in elevating the dining experience at the Biltmore as it celebrates 101 years. “I’m honor
Viceroy Snowmass Appoints Brian Harrier as Managing Director
Viceroy Snowmass | October 22, 2024
Snowmass, CO) - Viceroy Snowmass is pleased to announce the addition of Brian Harrier as Managing Director. Brian previously served as Director of Engineering and Director of Operations at Viceroy Snowmass from 2017 through 2021. Since then, Brian has been East West Hospitality’s General Manager of the Westin Riverfront Resort and Spa in Avon, CO – a large condominium hotel property, with many similarities to the Viceroy. Brian’s deep knowledge and relationships at the Viceroy, combined with his senior leadership experience at the Westin, makes him uniquely qualified to seamlessly and immediately take the helm at the Viceroy. Brianâ