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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
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Events Pushed Brisbane Hotel Performance to September Highs
CoStar Group | October 17, 2024
WASHINGTON – 17 October 2024 – Events pushed Brisbane hotel average daily rate (ADR) and revenue per available room (RevPAR) to all-time highs for September, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. September 2024 (year-over-year % change): Occupancy: 78.5% (+3.3%) ADR: AUD236.64 (+1.7%) RevPAR: AUD185.82 (+5.0%) Noteworthy nights for hotels occurred during the Brisbane Festival, Brisbane Lions elimination AFL final, and consistent events at the Convention Centre. On Saturday, 7 September
Fodor’s Travel Names the 100 Most Incredible Hotels in the World for 2025
Fodor's | October 17, 2024
LOS ANGELES, Oct. 17, 2024-- Fodor's Travel, the leading name in travel recommendations for over 85 years, today announced the 2025 edition of its Fodor's Finest: The Most Incredible Hotels in the World list and detailed an all-new guidebook exploring the best wineries, breweries, and distilleries in the United States. 2025 Fodor's Finest: 100 Hotels We're Obsessed With This year's Fodor's Finest list consists of 100 extraordinary hotels around the world, hand-picked by Fodor's editors with input from 750 hotel experts from all corners of the globe – and absolutely no sway or sponsorship from outside parties. Counter to many ot
Travelers in the Caribbean and Latin America Prioritize Wellbeing and Seek Authentic Experiences, New Marriott International Survey Reveals
Marriott International | October 17, 2024
The survey reveals key travel trends for 2025, highlighting the importance of sustainable tourism, personalized experiences, and the enduring allure of all-inclusive resorts. Plantation, Fla. – October 17, 2024 – A new survey of travelers in the Caribbean and Latin America (CALA) reveals insightful data about travel aspirations, priorities, and emerging trends for 2025. The survey, conducted by Marriott International CALA in partnership with the market research firm Appinio, provides a comprehensive look at the evolving travel landscape across generations, offering valuable insights for travel providers and industry stakeholder
Why Handling Mistakes Well Is a Key to Amazing Customer Service
Shep Hyken | October 17, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems. It may not happen right away, but eventually, customers will realize why they like the company. The experience is what they want and expect every time.  A customer’s complaint or issue is resolved in such a way that the customer notices. They are pleasantly surprised at how
Growth Across Pacific Slows as Post-Pandemic Rebound Fades, Says World Bank
World Bank | October 17, 2024
By Kirsty Needham SYDNEY (Reuters) - Growth across the Pacific Islands is expected to slow to 3.6% this year, down from 5.8% in 2023, as a post-pandemic rebound fades and Fiji, contributing half of the region's output, slowed significantly, the World Bank said on Tuesday. A long-term slowdown was caused by weaker investment, increasing climate risks, and structural challenges, a report said. Without immediate action to ramp up investment, Pacific Island nations may struggle to reduce poverty and generate new economic opportunities, it added. The Washington-based global lender said investment had shrunk on average across Pacific Island coun
Jamie Dimon Charts JPMorgan Expansion Plan Into Africa
JPMorgan Chase | October 17, 2024
By Nupur Anand NEW YORK (Reuters) -JPMorgan Chase, the largest U.S. lender, plans to enter Kenya and Ivory Coast this year and grow its footprint in Africa, CEO Jamie Dimon told Reuters. International markets are a growth area for JPMorgan, which has more than $4.2 trillion in assets and operates in over 100 countries. That compares with Citigroup, which does business in almost 180 countries and has the largest global footprint among U.S. banking giants. "We want to add a country or two (enter or deepen presence) in Africa, every couple of years or so," Dimon said by phone from New York on Friday before departing on a trip to Africa. The c
UK’s Premier Inn Owner Whitbread Enjoys Bookings Boost After Lower Profits
Premier Inn | October 17, 2024
By Shanima A (Reuters) -Bookings at British hotel group Whitbread are picking up for the holiday season, the company said on Wednesday, after reporting a fall in first-half profit. Whitbread shares rose more than 4% in early trade after the group, which also owns restaurant and pub chains such as Beefeater and Bar+Block Steakhouse, raised its interim dividend and announced a share buyback programme worth 100 million pounds ($129.95 million). "After a slightly softer start in September we've seen trading pick back up and we're outperforming the market," CEO Dominic Paul told Reuters. UK revenue per available room (RevPAR) - an important me
Sonoma, California’s MacArthur Place Hotel & Spa Welcomes New Executive Chef Eric Piacentine
MacArthur Place | October 16, 2024
SONOMA, CALIF. (October 16, 2024) – MacArthur Place Hotel & Spa, a 69-room luxury boutique hotel, announces the appointment of Eric Piacentine as Executive Chef. In this role, Chef Eric will oversee all culinary operations and menu curation for the property’s three culinary concepts — Layla, the dining centerpiece of the hotel, The Bar at MacArthur and The Porch, a marketplace featuring local purveyors — weddings and social events, poolside dining, and the hotel’s in-room dining program. With over 20 years of industry experience including work at world-class resorts and up-scale restaurants, Chef Eric brings a wealth of experien