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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Centerâ„¢ | October 2, 2024
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Mauricio Quezada Reyes Named as General Manager for the Marquis Los Cabos in Mexico
Marquis Los Cabos | October 16, 2024
LOS CABOS, MEXICO (Oct. 16, 2024) – Marquis Los Cabos, an adults-only, all-inclusive resort located on the tip of Baja California Sur, announces today the appointment of Mauricio Quezada Reyes as the new general manager. With a distinguished career spanning over 15 years, Quezada brings a wealth of hospitality expertise and a passion for crafting unforgettable guest experiences to his new role. His leadership journey has traversed eight countries, where he has excelled in sales and general management within diverse hotel models, such as Club Cascadas de Baja in Cabo San Lucas, and an all-inclusive resort component for The Villa Group. H
Bob W Appoints Hervé Deligny as Chief Financial Officer
Bob W | October 16, 2024
October 16, 2024 - Helsinki, Finland – Bob W, the tech-powered hospitality operator redefining the world of hotels and short-term rentals, has today announced the appointment of Hervé Deligny to Chief Financial Officer (CFO). With over 25 years experience in financial leadership and scaling global businesses, Deligny brings with him a wealth of expertise across the hospitality and real estate industries. At Bob W, Delingy will be tasked with spearheading Bob W’s continued growth across Europe and beyond. Delingy started his career with PwC and spent more than 15 years at AccorHotels in Paris and London, working across finance a
Regent Santa Monica Beach Opens in California
Regent Santa Monica Beach | October 16, 2024
October 16, 2024 (LOS ANGELES, Calif.) – The legendary Regent brand returns to the shores of the United States with the opening of Regent Santa Monica Beach. This elegant beachfront resort cements the reimagined Regent brand and the beauty of contrast by combining the glamour of Los Angeles with the splendor of the coast. Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, reintroduces the legendary Regent name to Los Angeles and becomes the brand’s first flagship property within the Americas. Originally located in Beverly Hills, and famously known as the setting for the film “Pretty Woma
Berlin Hotels Posted All-Time High Performance for September
CoStar Group | October 16, 2024
WASHINGTON – 16 October2024 – The 2024 International Trade Fair for Transport Technology (InnoTrans) pushed Berlin’s monthly average daily rate (ADR) and revenue per available room (RevPAR) to all-time highs, according to September preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. September 2024 (year-over-year % change): Occupancy: 85.4% (+1.4%) ADR: EUR177.49 (+18.4%) RevPAR: EUR151.60 (+20.1%) In addition to the monthly records in ADR and RevPAR, Berlin’s occupancy was at its highest point since Septe
Hotel Success Today – The GM Factor
Chuck Kelley | October 16, 2024
When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science. Of course, it starts with the sense that everything is fresh and clean. Then you notice the little things… The Guest Service Agent is headed to the back, sees an approaching guest and returns to engage the guest. Eye contact is always there with a genuine smile. Employees are always present where you expect them to be and not in the back talking story. Product quality is just there, everything from the condition o
Hyatt Enters Joint Venture with China Resources Land to Expand Portfolio Across China
Hyatt Hotels Corporation | October 16, 2024
CHICAGO (October 16, 2024) Hyatt Hotels Corporation announced today that affiliates of Hyatt and China Resources Land (CR Land, stock code: 01109.HK) have entered a joint venture and signed a strategic collaboration agreement to expand Hyatt’s brand presence across China. This is part of Hyatt’s asset-light expansion of its brands in Hyatt’s second largest market. Under the initial plans, the joint venture, Yuen Kai Holdings Limited, will develop and manage hotels including six existing Mumian hotels in Beijing, Shenzhen, Chengdu, Hangzhou, and Rizhao as well as two new Mumian hotels in Shaoxing and Shanghai that are set to open in t
Delta to Pause Flights Between New York and Tel Aviv Through March
Delta Airlines | October 16, 2024
October 16, 2024 - Delta Air Lines said on Tuesday it will pause its flights between New York's JFK airport and Tel Aviv through March, due to escalating conflict and safety concerns in Israel. The airline said it has issued a travel waiver for all customers who were booked on its flights to travel to and from Tel Aviv before March 31, 2025. It had earlier suspended flights to Tel Aviv through the end of 2024. Several airlines globally have suspended their services to Israel and Lebanon, while also revising schedules to avoid the Iranian and Lebanese airspace, in an attempt to ensure passenger safety as security concerns rise in the region
IHG Hotels & Resorts Taps into the Future of Travel Planning at SXSW Sydney 2024
IHG Hotels & Resorts | October 16, 2024
IHG Hotels & Resorts offered festival-goers and consumers a stress-free way to plan their next holiday at South-by-South-West Sydney (SXSW) October 14-20, thanks to innovative technology that taps into the subconscious mind. The aptly-named IHG Hotels & Resorts ‘Mind Lobby’ is a futuristic, experiential activation that launched on Sydney’s International Convention Centre Forecourt throughout the week-long event and sits at the heart of IHG’s official partnership with SXSW Sydney 2024. Using cutting-edge eye-tracking technology, the IHG Hotels & Resorts Mind Lobby is a cinematic experience that tracks and monitors userâ