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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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A Hotel in a Hotel at the Fairmont Banff Springs
Adam and Larry Mogelonsky | October 16, 2024
For Canadians, Fairmont is not just a hotel brand but a fixture of our nation’s history. In the decades following the country’s confederation in 1867, towns that connected the Eastern hubs of Montreal, Toronto, Quebec and Ottawa with the still-budding Western ports of Vancouver and Victoria were few and far between. It fell up Canadian Pacific – the company that would eventually sell its hotel division to Fairmont Raffles Hotels International then to Accor in 2016 – to not only build a transcontinental railway but to erect a series of what we now deem iconic hotels along the route. The Fairmont Banff Springs, first opened in 1888,
United States Leads as Top Source of International Travelers to India for Diwali Celebrations
Agoda | October 16, 2024
New Delhi, 16th October 2024 - Digital travel platform Agoda reveals the top searched cities in India for Diwali celebrations, with New Delhi coming out on top among international visitors. Goa takes the top spot for domestic travel based on searches made for check-in during the Diwali week celebration. Agoda noted 17% more accommodation searches for Diwali compared to last year’s celebrations. Diwali, the Festival of Lights, is one of India's most significant festivals, celebrated with grand festivities, vibrant lights, and cultural events. The festival symbolizes the victory of light over darkness and good over evil, attracting both
Agilysys To Report Fiscal 2025 Second Quarter Results October 28th and Host Conference Call and Webcast
Agilysys | October 15, 2024
ALPHARETTA, GA. — October 15, 2024 — Agilysys, Inc. (AGYS), a leading global provider of hospitality software solutions and services that deliver High Return Hospitality, announced today that it will release its fiscal 2025 second quarter results after the market closes on Monday October 28, 2024 and host a conference call and webcast at 4:30 p.m. ET that day. Both the call and webcast are open to the public. All participants should register for the call using the participant registration URL: https://register.vevent.com/register/BIfb8adfed26314ff8abe76f95460e6fde Once registered, participants will receive a confirmation email
Methods in the Madness: Insiders Share Their Budgeting Approach
HotStats | October 15, 2024
Budgeting is like training for an Olympic marathon. Days are spent creating a plan to address weaknesses, build on strength and endurance, and hedge against unfortunate events. Money is earmarked for activities that hopefully will generate income or sponsorships to procure better equipment. A significant amount of time is spent too in scoping out conditions in the field and closest competitors. The goal, after all, is to be in business for the long haul while staying lean and nimble in the short term. Like all athletic training, there are no easy ways to go about budgeting. “There’s a lot going around in my head,” says Neetu Mistry,
Sustainability in the Hospitality Industry: Going the Extra Mile
EHL | October 15, 2024
What’s holding hotels back from doing more than basic eco-friendly gestures, like reusing towels or reducing plastic, and embracing sustainable hospitality by adopting a green culture into their business? This article takes inspiration from a recent publication by Dr. Laura Zizka et al. that delves into current hotel green challenges. Addressing the difficult issues of ‘guest guilt’ and greenwashing, her work points an encouraging finger at the role of employee engagement, emphasizing the importance of hoteliers stepping up the pro-environmental communication - directing it not just at the guests but, more importantly, at their emplo
Hyatt Welcomes Cheyenne Mountain Resort to Destination by Hyatt Brand
Hyatt Hotels Corporation | October 15, 2024
CHICAGO (October 15, 2024) – Hyatt Hotels Corporation welcomes Cheyenne Mountain Resort to the Destination by Hyatt brand, extending even more true-to-place experiences in new destinations for guests and World of Hyatt members. Nestled among the scenic wonders of the Rocky Mountains with 316 guestrooms and suites, Cheyenne Mountain Resort invites adventurers, nature enthusiasts, relaxation seekers and business travelers alike to connect to the destination with immersive outdoor experiences and local touches. Located a short drive from both the central downtown and Colorado Springs Airport, Cheyenne Mountain Resort embodies the Des
Hilton and Be My Eyes Launch Industry-First Partnership to Enhance the Hilton Stay for Guests Who Are Blind or Low Vision
Hilton | October 15, 2024
McLEAN, Va. – For many, checking into a hotel can mean the beginning of an exciting adventure, a relaxing getaway or important moments in life. For guests who are blind or have low vision, exploring the unfamiliar surroundings of a hotel could pose unique and specific challenges that have the potential to impact their stay. Hilton, a global leader in hospitality, announced today an industry-first, exclusive partnership with Be My Eyes to ensure guests who are blind or have low vision can experience a more accessible, seamless and welcoming stay. Together with Be My Eyes, Hilton is making available AI-powered assistance and dedicated H
White Lodging Set to Break Ground on Hotel Trinity in Austin, Texas
White Lodging | October 15, 2024
White Lodging, one of the foremost developers of urban and lifestyle hotels and restaurants in the country, in partnership with REI Real Estate, is expanding in Austin once again – adding another hotel to its already more than 4,000 guest rooms and more than 220,000 square feet of meeting space in the city. Starting this month, Hotel Trinity, Autograph Collection, will begin its 13-floor, 258-room rise at the corner of Trinity and Fifth Streets. According to Towers.net, Hotel Trinity will be the first major groundbreaking in downtown Austin since early 2023. World-Class Boutique Hotel with Private, Residential Design Features Hote