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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Hospitality Asset Managers Association (HAMA) Releases Fall 2024 Conference Industry Outlook Survey Results
HAMA | October 15, 2024
LA JOLLA, Calif., Oct. 15, 2024—The Hospitality Asset Managers Association (“HAMA”) today announced the results of its Fall 2024 Industry Outlook Survey. The semi-annual report conveyed the latest opinions, experiences and predictions of nearly 70 hotel asset managers on topics ranging from budget forecasts to management company outlooks. Conducted in conjunction with HAMA'S 2024 Annual Fall Meeting that was held in La Jolla, Calif., the results were presented to media live with a concluding Q&A session via online conferencing. In total, 65 asset managers, comprising approximately one-third of membership, participated in the
Jeff Bzdawka Joins Hapi as President
Hapi | October 15, 2024
Miami, FL – October 16, 2024 – Hapi, the leading provider of hospitality data and connectivity solutions, announces the appointment of Jeff Bzdawka as company President. Bzdawka brings over 30 years of hospitality experience to Hapi, with a proven track record of building customer and colleague-focused solutions, scaling teams, and driving growth. "I am thrilled to join Hapi at this exciting time for the hospitality industry," said Bzdawka. "Hapi has a strong track record of providing innovative solutions that help hoteliers improve their operations and guest experiences through the transport and transformation of data. I look forward to
Free Food Map Now on Penn State Go App
Penn State School of Hospitality Management | October 15, 2024
UNIVERSITY PARK, Pa. — Developed by the Food Decisions Research Laboratory in the Penn State School of Hospitality Management, the Free Food Map identifies locations throughout Centre County and across Pennsylvania that offer free food to those in need. The Free Food Map is now available to the Penn State community on the Penn State Go app. Users can find the Free Food Map on the Penn State Go app by first selecting the “University Park” app experience, then “Wellness” and finally “Free Food Sources.” “The purpose of this initiative is to increase access to information that can lessen food insecurity, food inaccessib
Top Four Winners Announced in ImageFIRST’s ServiceSTARS Contest, Honoring Hospitality Professionals
ImageFIRST | October 15, 2024
KING OF PRUSSIA, Pa., October 15, 2024 – ImageFIRST® announced the winners of their 1st Annual ServiceSTARS Contest – where ImageFIRST Customer Advocates recognize exceptional Hospitality professionals who go above and beyond to positively impact the lives of their guests. After receiving an overwhelming number of nomination submissions from the ImageFIRST Service Team, 10 Stars were chosen as finalists. Votes were cast by the public on the contest’s website for the Star who inspired them the most. Following the nationwide vote, the Stars that received the most votes will be awarded a cash prize, totaling $8,250. * The top f
Travelers Are Spending Big This Holiday Season–With Higher Expectations Than Ever
Sojern | October 15, 2024
SAN FRANCISCO – 15 October 2024 – Sojern, the leading digital marketing platform built for travel, today shares its latest travel data ahead of the holiday season and beyond. Travelers are eager to hit the road or skies, but economic concerns and inflation are widening the wealth gap. Compared to 2023, more consumers are opting for road trips over air travel, if they’re traveling at all. Sojern data shows upscale and luxury hotel prices have risen by 1.7% and 1.4%, while economy lodging remains steady, reflecting growing demand for higher-end accommodations. “Unlike the pandemic where travelers chose less crowded destinations, thos
HSMAI South Florida Announces 2024 Recipients of the Dr. Peter Ricci Scholarship
HSMAI South Florida | October 15, 2024
Fort Lauderdale, FL – October 15, 2024 – The South Florida chapter of the Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the 2024 recipients of the prestigious Dr. Peter Ricci Scholarship. This scholarship, awarded annually, supports exceptional students pursuing degrees in hospitality management and related fields at colleges and universities in South Florida. This year’s scholarship recipients are: Maria Martinez – Florida International University (FIU) Victoria Nicora – Florida International University (FIU) Giuseppe Barioli – Florida Atlantic University (FAU) Joyce Kessl
Beyond the ‘Crazy Rich’: Expedia Group Reveals Mass-Affluent Asian Travelers Trend Set To Boost Global Travel Industry
Expedia Group | October 11, 2024
Four in five (81%) mass-affluent Asian travelers report that travel is still a priority despite inflation. On average, mass-affluent Asian travelers plan to visit four destinations over ten days for their next international trip, with Japan, the United States, Canada, France, South Korea, Australia, and Germany leading the list. They plan to dedicate nearly a quarter of their income to travel in the next 12 months. Nearly half seek airline and room upgrades, with two in five opting for first class or business class seating. Seattle, October 11, 2024 – Today, Expedia Group unveiled its study highlighting the preferences of t
ITA Data Release: August 2024 International Inbound Visitor Spending
National Travel and Tourism Office | October 11, 2024
International Visitors Spent $21.5 Billion in August 2024 Data recently released by the National Travel and Tourism Office (NTTO) show that in August 2024: International visitors spent $21.5 billion on travel to, and tourism-related activities within, the United States during the month of August, an increase of more than 11 percent compared to August 2023. Conversely, Americans spent more than $20.6 billion traveling abroad during August, yielding an $865 million balance of trade surplus for travel and tourism-related goods and services. International visitors have spent more than $168.6 billion on U.S. travel and tourism