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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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U.S. Travel to Congress: Pass Hurricane Disaster Relief as Quickly as Possible
U.S. Travel Association | October 11, 2024
WASHINGTON (October 11, 2024)—U.S. Travel Association President and CEO Geoff Freeman issued the following statement calling for Congressional action to fund hurricane disaster relief: "The devastation of Hurricanes Helene and Milton demands that Congress pass disaster relief as soon as possible. Communities, small businesses and workers in the path of the storms—many of whom depend on visitors—are unable to welcome conventions, meetings and leisure travelers until Congress provides the required resources to rebuild. If there are any unnecessary delays, American communities will needlessly suffer.”
Business Travel Set to Surpass Pre-Pandemic Levels to Reach a Record US$1.5 Trillion in 2024
The World Travel & Tourism Council | October 11, 2024
Perth, Australia: A new report from the World Travel & Tourism Council (WTTC) has revealed that business travel is set to surpass pre-pandemic levels this year, faster than previously predicted, to reach a record US$1.5TN. The rise of remote working during the pandemic had a disproportionate effect on corporate travel, compared to leisure travel, with virtual platforms replacing face-to-face meetings. Last year, leisure travel was just 2.9% behind the 2019 peak, whilst business travel continued to struggle, remaining 5.4% behind. But as business leaders re-emphasised the importance of face-to-face interaction, business travel is
Hard Rock Hotel & Casino Tejon Celebrates Topping Off of First Phase
The Tejon Indian Tribe | October 11, 2024
HARD ROCK HOTEL & CASINO TEJON, KERN COUNTY, Calif., Oct. 11, 2024 -- A "Topping Off" ceremony was held yesterday at the site of the new Hard Rock Hotel & Casino Tejon, which is scheduled to open in late 2025. The Hard Rock Hotel & Casino Tejon will be more than 700,000 square feet of which 150,000 square feet will be gaming space, featuring 3,000 of the most popular slots, 48 table games, and video poker and will be the second closest class III casino to Los Angeles, which is less than an hour away. Multiple dining options, including a signature Hard Rock Cafe and fine dining restaurant Council Oak Steaks and Seafood, a
Auckland Hotel Booking Levels Topping 80% for Upcoming Coldplay Concerts
CoStar Group | October 11, 2024
WASHINGTON – 11 October 2024 – Auckland hotel booking levels are as high as 84% for Coldplay’s ‘Music of the Spheres’ World Tour next month, according to data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. Over the course of October and November, Coldplay is set to perform 11 times across three markets in the region: Melbourne, Sydney, and Auckland. As of 30 September, Auckland was showing the highest levels in occupancy on the books, peaking at 84.1% for Friday, 15 November. That represents a 33.9% increase from the same time last
U.S. Hotel Results for Week Ending 5 October
CoStar Group | October 11, 2024
WASHINGTON – 11 October 2024 – Due to Rosh Hashana, the U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 5 October. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 29 September through 5 October 2024 (percentage change from comparable week in 2023): Occupancy: 65.6% (-3.4%) Average daily rate (ADR): US$156.25 (-4.4%) Revenue per available room (RevPAR): US$102.44 (-7.7%) Among the Top 25 Markets, Tampa saw the highest year-over-year increases in occupancy (+24.1% to 81.3%) and RevPAR (
What Shall We Do When Job Seekers Cheat the AI Hiring Systems?
Linchi Kwok | October 11, 2024
AI can streamline the hiring process, but concerns linger. For example, AI could perpetuate gender or racial biases in the hiring process, just like most human HR managers could do. Meanwhile, to increase the chances of being picked by AI, job candidates must prepare resumes and job interviews tailored to AI’s “preference.” When more job candidates understand how to convince AI that they are the best candidates for the job, can AI still make valid recommendations to hire the best-fit candidate in the pool? Then, if AI makes a mix of valid and invalid recommendations for hiring, will HR managers find it more challenging to selec
HVS Takeaways – The Lodging Conference
Luigi Major, MAI | October 11, 2024
By Luigi Major, MAI This week marked another successful and highly attended Lodging Conference. HVS was proud to sponsor and speak at the event. Our recap on the conference sentiment follows. The event was marked by cautious optimism as industry professionals assessed the current state of the U.S. hotel market. With the Federal Reserve lowering interest rates, many believe that the worst effects of rate hikes and inflation are behind us, offering hope for a rebound in hotel transactions after the significant slowdown over the last 18 months. The upcoming election and intensifying geopolitical concerns continue to somewhat balance the r
Joseph Zuziak Named Director of Sales and Marketing for Hyatt Regency Irvine
Hyatt Regency Irvine | October 11, 2024
IRVINE, Calif. (October 11, 2024) – Hyatt Regency Irvine is pleased to announce the appointment of Joseph Zuziak as director of sales and marketing at the newly renovated property. A seasoned industry leader in the Southern California market, Zuziak brings a wealth of skills to Hyatt Regency Irvine, where he will spearhead sales, along with strategic and tactical marketing for the property. "I'm thrilled to join the team at Hyatt Regency Irvine and expand upon my work in Southern California, contributing to a property that is transforming Irvine," said Zuziak, director of sales and marketing. "I look forward to growing guest and group pro