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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Fairmont Austin Welcomes New Executive Chef Gilberto Ramirez
Fairmont Austin | October 11, 2024
AUSTIN — (October 11, 2024) — Fairmont Austin has announced Gilberto Ramirez as Executive Chef of its luxury downtown hotel, the largest Fairmont property in the United States, with 1,048 guest rooms and more than 140,000 square feet of event space. As Executive Chef, Ramirez oversees the landmark hotel’s six acclaimed dining venues (Fulton, Garrison, Good Things, Revue, Room 725 and Rules & Regs) along with In-Room Dining and an extensive culinary division for premier banquets and events. Chef Ramirez originally joined Fairmont Austin in 2022 as the Executive Sous Chef of Restaurants and Banquets. During his tenure, he
Shangri-La Singapore Welcomes New Vice President Operations and General Manager, Stephan Kapek
Shangri-La | October 11, 2024
Singapore, 11 October 2024 – Shangri-La Singapore is pleased to announce the executive appointment of Mr. Stephan Kapek as its new Vice President Operations and General Manager. Bringing over 30 years of extensive international experience in the luxury hospitality, Mr. Kapek joins the iconic flagship Shangri-La property with an outstanding track record of leadership and a deep understanding of global hospitality trends. His appointment underscores the Shangri-La Group’s unwavering commitment to delivering excellence in guest experience, innovation, and operational leadership as it strives to be the best loved hospitality group. Shangri
Park Hyatt St. Kitts Appoints George Vlachopoulos as General Manager
Park Hyatt St. Kitts | October 11, 2024
St. Kitts, October 11, 2024— Park Hyatt St. Kitts, the premier luxury resort on St. Kitts, is pleased to announce the appointment of George Vlachopoulos as General Manager. George Vlachopoulos joins Park Hyatt St. Kitts, bringing over 20 years of experience in the hospitality industry at some of the most prestigious luxury resorts in the world. Originally from Athens, Greece, Vlachopoulos has built an impressive tenure working in eight countries across three continents, most recently serving as General Manager of Malliouhana, Auberge Resorts Collection. Prior to his time at Malliouhana, Vlachopoulos served as the Area General Manager of A
Austin’s AT&T Hotel and Conference Center To Launch $30 Million Renovation
AT&T Hotel and Conference Center | October 10, 2024
Austin, TX, Oct 10 – The AT&T Hotel and Conference Center, located in the heart of Austin, is excited to announce a comprehensive $30 million renovation aimed at elevating both the guest and conference experience. Set to begin in Spring 2025, the project will focus on modernizing the hotel’s expansive 85,000+ square feet of meeting space to meet the evolving needs of today’s event planners and attendees. The renovation is timed to coincide with the upcoming closure of Austin’s Convention Center in late Spring 2025, positioning the AT&T Hotel and Conference Center as a premier venue for conferences and events. With advanced
Asher Adams, Autograph Collection, To Open in Salt Lake City at the End of October
Pivot | October 10, 2024
SALT LAKE CITY, UTAH (October 10, 2024) – Asher Adams, Autograph Collection, an adaptive reuse project that will transform the 1908 Union Pacific Depot into a sophisticated and glamorous 225-room hotel, will open on October 31, 2024. Alongside the restoration of the historic railroad passenger station, Asher Adams will include a new eight-story guestroom tower, signature charcoal-inspired New American restaurant, market and coffee shop, three distinct bars, state-of-the-art fitness center, and five meeting and event spaces that feature rare floor-to-ceiling windows. Named after John R. Asher and George H. Adams, the first cartographers t
Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
Shep Hyken | October 10, 2024
It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the restaurant industry to illustrate my point. Recently, I attended a conference. I met three colleagues for breakfast. When the server approached our table, the first thing she said was, “No separate checks.” Really, that was the first thing she said. I could think of better opening lines. Regardless, it was clear that the restaurant had a policy. We were informed. Compare that to the experience I had the other day when my hockey team – yes, I still play hockey – went to a restaurant for break
European Hotel Transaction Volumes Increased by 123% in the First Half of 2024
Maxime Gauthier | October 10, 2024
Coming out of a high-inflation, high-interest-rate environment, which negatively impacted hotel transactions in Europe in 2023, transaction activity increased to the highest levels since 2019 in the first half of 2024. Reaching €10.6 billion, the total volume transacted increased by 123% year-on-year, already reaching the total volume for the whole of 2023. There were 20% more transactions this semester, with a decrease of 11% in the number of rooms per hotel, translating into a 30% increase in price per room over H1 2023. General Commentary Transaction volumes were quite evenly spread over the semester, with January
Marriott International, FibraHotel, Fibra Danhos and Beyond Ventures To Bring The Ritz-Carlton Brand Back to Cancun
THE RITZ-CARLTON HOTEL COMPANY, LLC | October 10, 2024
Anticipated to open in 2027, The Ritz-Carlton, Cancun, Punta Nizuc, will feature a world-class oceanfront resort and ultra-luxury residential condominiums, developed through an unprecedented collaboration between three of Mexico’s most experienced real estate developers. Marriott International, Inc. announced an agreement with FibraHotel (BMV: FIHO12), Fibra Danhos (BMV: DANHOS13) and Beyond Ventures to bring The Ritz-Carlton, Cancun, Punta Nizuc to the area. The property is slated to include a 131-key luxury hotel, developed and owned through a joint venture between FibraHotel and Fibra Danhos, along with 126 branded residences in a LEE