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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Famed Park Lane New York Empowers Guests With Luxury and Convenience Through Deployment of InnSpire’s Full-Featured Mobile App and Integrated Servic...
InnSpire | October 8, 2024
Iconic New York City property partners with leading hotel technology provider to enhance guest convenience and service through a comprehensive digital guest journey. Stockholm & Washington, D.C. – October 8, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The property, o
Ultimate All-In-One Solution: Maestro PMS + Silverware POS to Display Synched Solutions at Independent Hotel Show
Maestro | October 8, 2024
Operating as a single platform, the sister companies will spotlight a unique level of integration (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; The symbiotic technology will be on display Oct. 15-16 in Stand #1530 at Olympia London Markham, Ontario, October 8, 2024 — Next week Maestro PMS and Silverware POS will showcase unique industry integration that unifies the guest booking experience and stay journey across all operations. At the Independent Hotel Show London, to be held October 15-16 at Olympia London, a sophisticated All-In-One solution that synchronizes both systems o
HFTP Donates $25,000 to American Red Cross for Hurricane Relief Efforts
HFTP | October 7, 2024
Hospitality Financial and Technology Professionals (HFTP®) announced today a donation of $25,000 to the American Red Cross in support of the relief efforts for communities affected by Hurricanes Debby, Helene, and Milton. This contribution is made through HFTP's philanthropic initiative, HFTP Helps, which aims to assist those in need. Hurricanes Debby and Helene have caused significant devastation across the U.S. Southeast, impacting numerous lives and livelihoods. And approaching is Hurricane Milton, which is expected to make landfall this week on Florida’s Gulf Coast. In response to the urgent need for assistance, HFTP is committed
The Pennyweight Hotel Boston, Curio Collection by Hilton Opens
Curio Collection by Hilton | October 7, 2024
BOSTON (October 7, 2024) - The Pennyweight Hotel Boston, Curio Collection by Hilton, officially opened its doors to guests on October 1st. The Pennyweight brings a new lifestyle-driven hospitality experience just steps away from TD Garden, the North End and Beacon Hill. Melding a timeless authenticity with a contemporary spirit, the hotel’s 112 stylish guest rooms and suites are complemented with a fresh new food and beverage concept and locally curated art program offering inspired spaces to connect. The Pennyweight is an epicenter of urban discovery at the intersection of Boston’s resilient past and innovative present with clever nod
Choice Hotels International Unveils Exclusive and Proprietary “Lobby in a Box” to Streamline Extended Stay Hotel Conversions and Elevate t...
Choice Hotels International, Inc. | October 7, 2024
NORTH BETHESDA, Md., Oct. 7, 2024 -- Choice Hotels International, Inc., one of the largest hotel franchisors in the world, is expanding its portfolio of innovative solutions for its extended stay hotel conversions with the introduction of Lobby in a Box—a proprietary and exclusive to Choice modular design package that allows hoteliers to transform public spaces such as lobby dining areas into multi-functional, revenue-generating spaces in as little as 120 days for its Suburban Studios and MainStay Suites brands Delivered in a ready-to-assemble crate, Lobby in a Box empowers hotel owners to easily adapt their lobby spaces to meet the
Commitment to Knowledge: HFTP Celebrates Robert Mandelbaum’s Impact in Hospitality Research
Hospitality Financial and Technology Professionals | October 7, 2024
Robert Mandelbaum, Research Director at CBRE Hotel Research, has long been a leader and educator in hospitality financial research and a dedicated contributor to HFTP. It is with great honor that HFTP will present Mandelbaum with the 2024 HFTP Paragon Award, recognizing his significant and lasting contributions to both the association and the hospitality industry. Mandelbaum will receive the award during the HFTP 2024 Annual Convention at the Keynote Session on October 23. "It is so special to receive this recognition from the volunteer leaders and professional staff at HFTP,” said Mandelbaum. “I know how much time and effort they
Marriott International Secures Legal Victory Against Fraudulent Robocall Operators
Marriott International, Inc. | October 7, 2024
In a significant legal victory, Marriott International, Inc. (Marriott) has successfully concluded a lawsuit in federal court in Virginia against perpetrators responsible for tens of millions of illegal and fraudulent robocalls to consumers, misusing the Marriott name and the names of its portfolio of brands. Marriott initially filed the case as a “John Doe” lawsuit in May 2021, against anonymous bad actors who were exploiting Marriott’s brands for their own commercial gain and violating both state and federal laws. The entities behind these unlawful robocalls persuaded consumers to purchase vacation and timeshare promotions, false
Navigating Hotel Financing in a World Eager for New Travel Experiences
Shivan Perera | October 7, 2024
Although the coronavirus pandemic is in the rearview mirror, the hotel industry is still rebounding from the financial distress caused by the severely reduced number of travelers during that time. Years later, some positives have emerged for the industry. Lenders are cautiously optimistic about the potential for growth in hotel and hospitality investments. Increased consumer confidence, a rise in domestic travel, and a growing interest in experiential tourism are driving demand for new supply. Spread between cap rates and borrowing costs are narrow, attracting both institutional and non-institutional investors. Even though the gap between bor