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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Marriott International Secures Legal Victory Against Fraudulent Robocall Operators
Marriott International, Inc. | October 4, 2024
In a significant legal victory, Marriott International, Inc. (Marriott) has successfully concluded a lawsuit in federal court in Virginia against perpetrators responsible for tens of millions of illegal and fraudulent robocalls to consumers, misusing the Marriott name and the names of its portfolio of brands. Marriott initially filed the case as a “John Doe” lawsuit in May 2021, against anonymous bad actors who were exploiting Marriott’s brands for their own commercial gain and violating both state and federal laws. The entities behind these unlawful robocalls persuaded consumers to purchase vacation and timeshare promotions, false
The Belgrove, Autograph Collection Welcomes Managing Director Kai Fischer Ahead of Hotel Opening
Autograph Collection Hotels | October 4, 2024
WEST PALM BEACH, FLA. (OCTOBER 4, 2024) – On the heels of its opening announcement, The Belgrove, Autograph Collection, a new hotel opening at the end of 2024, is pleased to announce the appointment of Kai Fischer as managing director. The resort welcomes Fischer to the team as it gears up to introduce the idyllic hotel with five culinary concepts, outstanding events and programming throughout the property, a robust spa and wellness offering, expansive pool deck with designated cabana butlers, a lively all-seasons outdoor bar, and access to exclusive, critically acclaimed golfing. The Belgrove's stunning property-wide transformation sit
Maverick Hotels and Restaurants Adds Renaissance Chicago O’Hare Suites to Portfolio
Maverick Hotels & Restaurants | October 4, 2024
Chicago, Illinois, October 3, 2024 – Maverick Hotels and Restaurants announced today that it continues to grow the company’s expanding presence in the metropolitan Chicago market with the addition of the Renaissance Chicago O’Hare Suites to its portfolio. Maverick founder and CEO Robert Habeeb made the announcement. The Renaissance Chicago O’Hare Suites features 362 spacious suites with separate living areas, room service and luxurious amenities including a fitness center, indoor pool, a 24-hour market-style deli and three food and beverage outlets: The Asado Urban Grill, which features mouthwatering Midwest flavors in all-day di
Three Waters Resort & Marina, a Tribute Portfolio Resort, Opens as Islamorada, Florida’s Newest Resort
Islamorada Resort Collection | October 4, 2024
Islamorada, Florida, October 4, 2024 – The Islamorada Resort Collection announced today the opening of Three Waters Resort & Marina, a Tribute Portfolio Resort. Joining the Collection’s existing properties, Amara Cay Resort and La Siesta Resort & Villas, the new, upscale resort offers 214 chic, island-inspired guest rooms, nine dining concepts, and a plethora of destination-based experiences that celebrate its location within the “Sport Fishing Capital of the World.” “The newest addition to the Islamorada Resort Collection has quickly become the crown jewel of the Collection,” says Resort Manager Hicham El Ibrik. “From
Moxy Celebrates Entry Into Spain With Opening in Barcelona
MOXY HOTELS | October 4, 2024
Moxy Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, brings its boundary-breaking experience to the Catalonia capital of Spain. The highly anticipated opening of Moxy Barcelona marks Moxy Hotels’ entry into Spain, welcoming fun-hunting guests to the vibrant Sants neighborhood, an ideal base for exploring the bustling city and beyond. “As we celebrate Moxy Hotels’ 10th anniversary this year, we are excited to announce the opening of Moxy Barcelona, a pivotal development in our strategic expansion across Europe,” said Brian Jaymont, Global Brand Leader for Moxy Hotels. "With its cutting-edge archi
New Boutique Hotel Otis Harbor Springs Taps Kamron Bijeh-Apple as General Manager
Otis Harbor Springs | October 4, 2024
Harbor Springs, MI (October 2024) – Otis Harbor Springs, a reimagined, design-minded historic hotel that opened summer of 2024 in Northern Michigan, proudly announces the appointment of Kamron Bijeh-Apple as General Manager. A key member of the team that guided the renovation (from leading the experiential design and hotel operations to steering the branding and product curation), Bijeh-Apple brings more than 18 years of experience--and a reputation for creating exceptional guest and employee experiences--to his new role at Otis. The 31-key mid-century modern escape is already generating high accolades for its impeccable design, unparal
New Waterloo Plans January 2025 Opening of Albert Hotel in Fredericksburg, Texas
Albert Hotel | October 4, 2024
FREDERICKSBURG, TEXAS - October 4, 2024 - In the rolling hills of Central Texas, where German heritage meets Texan hospitality, a new cornerstone of luxury is set to open its doors in the charming town of Fredericksburg. New Waterloo, the visionary force behind some of Texas's most iconic hospitality experiences, announces that the Albert Hotel will begin accepting room reservations on October 2, 2024, for its grand opening on January 3, 2025. Nestled at 213 East Austin Street, the Albert Hotel isn't just a place to stay—it's a portal to a world where history whispers through ancient live oak trees, where the aroma of fresh pastries mi
The Ritz-Carlton, Half Moon Bay Appoints Javier Arrebola as New Executive Chef
The Ritz-Carlton, Half Moon Bay | October 4, 2024
HALF MOON BAY, Calif. (October 4, 2024) - The Ritz-Carlton, Half Moon Bay, the San Francisco Bay Area's premier Forbes Five-Star oceanfront resort, is proud to announce the appointment of Executive Chef Javier Arrebola to its esteemed culinary team. With a decade of international culinary experience and a profound understanding of The Ritz-Carlton brand, Chef Arrebola brings a wealth of expertise to this prestigious role and culinary program. "We are thrilled to welcome Chef Arrebola back to Half Moon Bay," says General Manager Mathieu Riviere. "His remarkable culinary journey and dedication to excellence align seamlessly with our commitment